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Playback error due to HDCP?

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  • scott_kozak@sbcglobal.net
    replied
    Same deal and exact same message here. I have a Mac Mini (Late 2012) OS 10.14.5 connected to an LG TV. Been a little while since trying to watch a vudu movie on that computer but it was working fine last time I did. I get the error message using Chrome, Firefox and Safari. Only one window/tab open and only one of those programs open each time I tried.

    Leave a comment:


  • yapchagi
    replied
    Originally posted by Jake View Post

    What type of PC (& video card if you know it) is it? And is it to a laptop builtin display or an external monitor? In either case, do you also have an external monitor plugged in?

    I think I might know what's causing the problem. If I have 2 windows open on the same browser, one for vudu and one for netflix, even if both windows are not playing any video, Vudu won't play any video due to HDCP issue. It works when I close netflix entirely.

    Anyway, here's the spec u asked.
    Windows 10 Desktop PC. RTX 2080 Ti. 2 monitors with HDCP enabled.

    Leave a comment:


  • Jake
    replied
    Originally posted by yapchagi View Post
    ok now it's happening again.
    Attempting to watch from Firefox browser. It was fine several hours ago watching Happy Death Day 2U. Now I'm getting error trying to continue the same movie.

    Title: Happy Death Day 2U. Quality HDX.

    Update: Now it's working again. Very Very Weird!!!!!
    What type of PC (& video card if you know it) is it? And is it to a laptop builtin display or an external monitor? In either case, do you also have an external monitor plugged in?

    Leave a comment:


  • yapchagi
    replied
    ok now it's happening again.
    Attempting to watch from Firefox browser. It was fine several hours ago watching Happy Death Day 2U. Now I'm getting error trying to continue the same movie.

    Title: Happy Death Day 2U. Quality HDX.

    Update: Now it's working again. Very Very Weird!!!!!
    Attached Files

    Leave a comment:


  • yapchagi
    replied
    Originally posted by Jake View Post

    Can you provide some details? (device, title, quality, etc?)

    hmm it's weird coz now it is working.

    Leave a comment:


  • Jake
    replied
    Originally posted by yapchagi View Post
    I have this issue right now! It was working yesterday!
    Can you provide some details? (device, title, quality, etc?)

    Leave a comment:


  • yapchagi
    replied
    I have this issue right now! It was working yesterday!

    Leave a comment:


  • deangelis_3
    replied
    I have the same issue but with a 4k tv and a 4k computer with a 4k hdmi. Everything, and I do mean everything is up to date. And my issue is not resolved. Yes my internet is working, it is not slow and it is connected. My cookies have been erased.

    Leave a comment:


  • benerwin
    replied
    I can appreciate the need for copyright protection, up to the point where I can't watch (expensive 4K ) content (and all I want it so use HD) I paid for on the device of my choice. I own a cheap Epson HD projector, which apparently is not compliant. I downloaded the VuduToGo app for mac, downloaded a movie and then tried to watch it on my project and it wouldn't let me. It said "Both devices" have to be HDCP compliant.
    I am irate about this. surely where is a way that you can make your app hardware agnostic and still protect the content with software.
    Please get this solved.

    Leave a comment:


  • VuduJ
    replied
    SOLVED! Vudu support just got back to me and suggested that the software for the monitor was not HDCP compliant. While that is a bit vague my mind immediately jumped to drivers. Lo and behold both monitors had generic UPnP drivers signed by Teamviewer! I selected the Update Driver option in Device Manager and navigated to the appropriate drivers I downloaded from BenQ's website for both monitors and without even needing a restart I was able to watch my movies in HD! Thanks Nick G from Vudu support!

    Figured I would post here publicly in case anyone else were to be searching for a solution to a similar problem someday.

    Leave a comment:


  • VuduJ
    replied
    Ticket submitted, hoping they can solve it.

    Leave a comment:


  • jusxchilln
    replied
    I've been getting this error on and off as well. I really don't understand why Vudu has so many compatibility issues when Netflix and Amazon Video work flawlessly. And good luck with Vudu support. Expect to hear back in a month.

    Leave a comment:


  • Jake
    replied
    The fact that these different browsers/apps are having issues (and that Edge/Win10 doesn't play at all makes me think it may be either some firewall issue talking to Vudu servers, or some more basic driver problem with Win10 (Chrome & Firefox use completely different DRM from Edge and Win10 native app, so it wouldn't be a simple DRM issue IMO).

    In this case you would probably be best off emailing Vudu support to open up a ticket: https://support.vudu.com

    Leave a comment:


  • VuduJ
    replied
    I'm using Windows 10 Pro and I tried playing via both Chrome and Firefox browsers with the same error message being shown. Both are fully updated. I just tried Edge and got a different error.

    "Playback error

    Player returned error"

    I wasn't even given the option to play in SD on Edge, just to Exit. I just downloaded the Vudu app off of the MS Store and when I attempted playing the movie I got a popup stating "Audio or video format is not supported." Near the bottom of the screen below that error it also stated "Playback was interrupted. Please try again."

    Leave a comment:


  • Jake
    replied
    What OS/app/browser are you using to play?

    Generally both browser and app based players on a PC just uses builtin DRM and drivers of the browser and OS, so if it reports that HDCP is not supported/enabled there isn't much we can do (that's why a common suggestion is to update video drivers to the latest, sometimes they fix it in an update).

    But sometimes it depends on the browser - so for example, if you are on Windows 10 and using Chrome (which does have occasional DRM issues), try Edge or the Vudu app from the Microsoft app store. If you are on a Mac try Safari.

    Leave a comment:

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