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Output and display support HDCP Error #3338

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    Output and display support HDCP Error #3338

    I was able to watch my movies in HDX 2-3 weeks ago on my PC. No hardware changes and every driver is up to date. I'm not able to watch anything in HDX now........... Any advice is welcome. Thanks.

    #2
    Re: Output and display support HDCP Error #3338

    Originally posted by kc_pig View Post
    I was able to watch my movies in HDX 2-3 weeks ago on my PC. No hardware changes and every driver is up to date. I'm not able to watch anything in HDX now........... Any advice is welcome. Thanks.
    Same problem here and started about the same time. No resolution yet. I prefer not deleting my downloads and re-downloading to see if that fixes the issue. Any advice from a mod is greatly appreciated.

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      #3
      Re: Output and display support HDCP Error #3338

      Problem has started back up again with all of my downloads. Any solutions? What copyright restriction?!?!?!? I just watched a movie last night in HDX?!?!? This is frustrating!

      Comment


        #4
        Re: Output and display support HDCP Error #3338

        The solution was simply restarting my computer. There's an unknown running process that conflicts with the "copyright" codes. If a restart doesn't work for you, you'll have to find the running process in the background that's conflicting with it.

        Comment


          #5
          Re: Output and display support HDCP Error #3338

          I had same problem. I was able to download and watch a video and when I tried again a day later it failed completely with said error.

          I was lucky enough to notice that when I turn the monitor on before starting my computer the display drivers that Windows loads is the one for the monitor that I have, but if I start my computer and then turn on my monitor sometime later the display drivers that Windows loads is for Generic PnP Monitor.

          The easy fix was to make sure that I always turn my monitor before turning on my computer and then the proper display drivers are loaded by Windows and VUDO-To-Go player will run just find.

          The problem is Generic PnP Monitor display drivers do not support HDCP while my monitor's display drivers does!

          Comment


            #6
            Re: Output and display support HDCP Error #3338

            Originally posted by mgoya View Post
            I had same problem. I was able to download and watch a video and when I tried again a day later it failed completely with said error.

            I was lucky enough to notice that when I turn the monitor on before starting my computer the display drivers that Windows loads is the one for the monitor that I have, but if I start my computer and then turn on my monitor sometime later the display drivers that Windows loads is for Generic PnP Monitor.

            The easy fix was to make sure that I always turn my monitor before turning on my computer and then the proper display drivers are loaded by Windows and VUDO-To-Go player will run just find.

            The problem is Generic PnP Monitor display drivers do not support HDCP while my monitor's display drivers does!
            I changed the Generic PnP Monitor to Digital Flat Panel (resolution, e.g., 1920x1080 60Hz) and that was enough to fix the Generic PnP Monitor not being able to handle HDCP. I would have installed WHQL drivers for my ASUS VN289H but there weren't any. I didn't have to reinstall Adobe Air or other plug-ins.

            Anyway, I chose Update Driver for the Generic PnP Monitor, then:
            1. Browse my computer for driver software
            2. Let me pick from a list of device drivers on my computer
            3. Unchecked Show compatible hardware
            4. Selected Digital Flat Panel...

            Comment


              #7
              Re: Output and display support HDCP Error #3338

              Originally posted by Doggtagger View Post
              I changed the Generic PnP Monitor to Digital Flat Panel (resolution, e.g., 1920x1080 60Hz) and that was enough to fix the Generic PnP Monitor not being able to handle HDCP. I would have installed WHQL drivers for my ASUS VN289H but there weren't any. I didn't have to reinstall Adobe Air or other plug-ins.

              I was very frustrated with that "Oops! This movie won't play on your display due to copyright restrictions. It can be played only if both your output and display support HDCP. [#3338]" error until I came across this forum!!!

              Anyway, I chose Update Driver for the Generic PnP Monitor, then:
              1. Browse my computer for driver software
              2. Let me pick from a list of device drivers on my computer
              3. Unchecked Show compatible hardware
              4. Selected Digital Flat Panel (1920x1080 60Hz)...
              The above work-around worked on my Windows 7 Enterprise partition and I re-encountered the same Generic PnP Monitor HDCP error restriction on my Windows 7 Ultimate partition.

              I figured I'd take my own medicine and therefore changed my primary Asus VN289H monitor from "Generic PnP" to "Digital Flat Panel (resolution 1920x1080 60Hz)" but I left my secondary LG W2353V monitor on "Generic PnP".

              I was able to watch EDGE OF TOMORROW in HDX without having to do any resetting of Adobe Flash control panel licenses or rebooting or updating any plug-ins.

              Has this work-around worked for anyone else?!?

              Comment


                #8
                Re: Output and display support HDCP Error #3338

                I was able to watch HDX about a month ago on my notebook. I usually just watch through my PS4, but I was visiting a friend and had my notebook with me, and wanted to watch a movie, but none would play in HDX? I tried changing the monitor as noted above, and restarting, but neither did the trick, and not sure what process would be causing this. Any advice?

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