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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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vudu broken on tablet (zoomed view forced and no option to change)

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    vudu broken on tablet (zoomed view forced and no option to change)

    I guess no one uses tablets here, I'm not sure how long it has been, there is no option on android tablet to change the zoom view (there is option to toggle zoom view on android phones on lower right, but no such option on android tablet)

    I have a samsung galaxy tab s3 and tab s6, same issues on both

    #2
    We use samsung galaxy tab s4 and s5e. No problems. Try double tapping to zoom out. Are you using the android app from google play, or are you trying to watch from the Vudu website?

    Comment


      #3
      I have an amazon Fire 8 HD and it plays fine. As the other person asked, you did not specified if you are using the app or the site.

      Comment


        #4
        the android app of course, it may not be noticable when you have a 16:9 aspect ratio screen, but if you try to view movies that are not 16:9, it will fill the full screen instead of having top and bottom bars?

        I keep trying to double tap or pinch, nothing changes. the whole screen is filled no matter what.

        On phones there is a button on the lower right that can change the zoom mode, but on tablet it's missing

        Comment


          #5
          it's sad to see this still have not fixed.
          I played around with my galaxy tab s3 and see that the option to change aspect ratio (turning zoom on or off) show up only if I resize the vudu window to a certain size. but every time the window is resized or maximized, the aspect ratio is default back to zoomed in. Please fix this, this is clearly a bug

          Comment


            #6
            I am having this same problem. On the VUDU app on Android, it is zooming in movies during playback and cutting off the sides of the picture on tablet devices. This problem has been occurring on every VUDU app update after app version 6.4. I am running the app on an Android 7 NVIDIA Shield tablet with a screen resolution of 1920x1200. If your device's screen ratio is not exactly 16:9, (mine is 16:10), it is auto-zooming the picture to take up more screen space. Please fix this problem or give the app a user preference option to disable the zoom so we can see the full frame of the movie. It is unacceptable that I am not allowed to see the full image of my purchases.

            Comment


              #7
              We are aware of this issue and have filed a bug for this. Our Android developers are working on a fix.

              Comment


                #8
                thanks for fixing this bug

                Comment


                  #9
                  Every time I start an episode of a 4:3 TV show it fills the screen. I have to tap the button on the lower right to zoom out and restore the 4:3 aspect ratio and see the black bars on the left and right of the screen. Why do all videos begin playback being zoomed in on the android app? It should be zoomed out by default and you should have to click the button to zoom in if that is what you want. But beginning on zoom is ridiculous! I see a response from FelipeF a forum moderator saying Vudu is aware of this issue and the android developers are working to fix it. Well that was two years ago!

                  What exactly are the 'android developers' doing all day? Having extended lunch breaks and not doing their jobs? For this issue to still exist is absolutely laughable! It's obvious that Vudu and now Fandango care NOTHING about fixing issues like this when it's multiple years later and NOTHING has been accomplished. You guys are a TERRIBLE company! More evidence of that is the horrible new Roku app for Vudu that Fandango just put out, new developers and management is needed because the current leadership is getting nothing done!

                  Comment


                    #10
                    This issue is still happening.
                    There neeeds to be an option on allowing zoom or not, please abandon the automatic forced zoom.
                    Let us control the view we need.
                    Every episode on shows with 4:3, i have to adjust.

                    How did no one notice this in testing?

                    On samsung s23 ultra, it also happens on any other phone and table I've ever used with Vudu.
                    This does not happen on other services.They don't zoom in like your face is pressed against the screen for every individual title with a ratio difference.

                    I am tired of investing my money with you, with so many issues with content that I own, can't even download at times. There are constant issues with subtitle accuracy, including timing. These are issues going back a decade, still, no changes.

                    You demand a separate login for your support site, instead of streamlining it with Vudu.com. another hurdle.

                    You guys make a lot of money, yet you can't put out small changes to improve your overall service.


                    This auto zoom has been ruining the experience FOR YEARS.

                    Still. This post, though I bet not the original one about the issue, was created 4 years ago, it was commented that a "fix" is in the works from a moderator, and still, no changes. I have previously called in about this as well. Nothing changes.

                    I am ceasing all purchases until these issues are actually fixed.
                    Additionally, I will be forwarding this and further complaints to the FTC.

                    Fix your poor, inconsistent product.

                    There was a time I didn't hate Vudu. Let's get back to that.

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