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"Movie unavailable" message now appears on my IOS app

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    "Movie unavailable" message now appears on my IOS app

    I now get the "Movie Unavailable. We don't have a version of this movie on IOS" message. I Got to episode 10 of the series Vikings and now I get this. I can still watch older episodes. This is the Same for several other series as well. Any idea why?

    #2
    Re: "Movie unavailable" message now appears on my IOS app

    Originally posted by Robertsm View Post
    I now get the "Movie Unavailable. We don't have a version of this movie on IOS" message. I Got to episode 10 of the series Vikings and now I get this. I can still watch older episodes. This is the Same for several other series as well. Any idea why?
    What iOS device are you using? Is this while on Wifi or cell connection? What content specifically are you having issues with? What version of iOS?
    Last edited by FelipeF; 07-07-2016, 10:47 AM.

    Comment


      #3
      Re: "Movie unavailable" message now appears on my IOS app

      Having the same problem on my iPad.

      iOS 9.3.2

      Was working until mid-last week. Now I get the constant message "Movie Unavailable" for every single thing on my account. I do NOT get the error on my iPhone, however. Same iOS. What has changed? Trying to download over WiFi (no data on the iPad).

      Comment


        #4
        Re: "Movie unavailable" message now appears on my IOS app

        Originally posted by anjofarns View Post
        Having the same problem on my iPad.

        iOS 9.3.2

        Was working until mid-last week. Now I get the constant message "Movie Unavailable" for every single thing on my account. I do NOT get the error on my iPhone, however. Same iOS. What has changed? Trying to download over WiFi (no data on the iPad).
        Which iPad model are you using?

        Comment


          #5
          Re: "Movie unavailable" message now appears on my IOS app

          Folks, please try the following in the order shown below if you're getting this issue on your iOS device. Uninstall/Reinstall the app when all else fails.

          - Enable airplane mode and switch it back off
          - Kill app ? restart
          - Restart phone
          - Uninstall ? reinstall the Vudu app


          Is this still does not resolve your issue, please provide us the following information so our engineers can investigate further, thanks.

          1. Was there an update to iOS version? If so, what was the old version and what was the new version?
          2. Was there an update to VUDU app version?
          3. If yes to both 1 and 2, what was the sequence of updates?
          4. What type of network are you on: Cellular, wifi?
          5. If cellular, what carrier?
          6. If Wifi, who is your ISP?
          7. What is the network speed at the time?

          Comment


            #6
            Re: "Movie unavailable" message now appears on my IOS app

            Originally posted by FelipeF View Post
            Folks, please try the following in the order shown below if you're getting this issue on your iOS device. Uninstall/Reinstall the app when all else fails.

            - Enable airplane mode and switch it back off
            - Kill app ? restart
            - Restart phone
            - Uninstall ? reinstall the Vudu app


            Is this still does not resolve your issue, please provide us the following information so our engineers can investigate further, thanks.

            1. Was there an update to iOS version? If so, what was the old version and what was the new version?
            2. Was there an update to VUDU app version?
            3. If yes to both 1 and 2, what was the sequence of updates?
            4. What type of network are you on: Cellular, wifi?
            5. If cellular, what carrier?
            6. If Wifi, who is your ISP?
            7. What is the network speed at the time?
            Having the same issue!

            Yes 9.1 -previous version, now 9.3.4
            No update, new install

            Sequence - installed VUDU, (first time install) upgraded OS as VUDU wasn't working.. Still not working
            Wifi network - works fine playing the trailor, won't play the movie
            Comcast/xfinity is ISP
            Speed unknown, but streaming works fine with other movie apps

            Comment


              #7
              Re: "Movie unavailable" message now appears on my IOS app

              I am having this same issue. iPhone 6s Plus

              I had someone else login with their account on my phone and that a could could play movies my account could not....???!

              Comment


                #8
                Re: "Movie unavailable" message now appears on my IOS app

                I am having the same issue with a lot of my movies. They play fine on other devices and through my web browser but on my ipad I get the "movie unavailable" message.
                ie.

                Comment


                  #9
                  Re: "Movie unavailable" message now appears on my IOS app

                  Looks like SD movies will play, but nothing higher will start on my phone.

                  Bueller? Bueller? .....

                  Comment


                    #10
                    I'm having the same issues "Movie Unavailable - Problem playing movie. Code 11839." Own HDX Who Framed Roger Rabbit.

                    Unplugged my Spectrum modem; unplugged my Netgear router; waited about 5 minutes (to clear any possible cache issue); replugged my Spectrum modem (waited for all correct lights to light up); and then replugged my Netgear router.

                    Nada...

                    Comment


                      #11
                      Originally posted by bzcityboy View Post
                      I'm having the same issues "Movie Unavailable - Problem playing movie. Code 11839." Own HDX Who Framed Roger Rabbit.

                      Unplugged my Spectrum modem; unplugged my Netgear router; waited about 5 minutes (to clear any possible cache issue); replugged my Spectrum modem (waited for all correct lights to light up); and then replugged my Netgear router.

                      Nada...
                      What device are you using?

                      Comment

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