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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Long Movies Fail to Download

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    Long Movies Fail to Download

    Was hoping I could get some help or see if maybe I'm just missing something. I've downloaded several of my purchased titles onto my tablet (Samsung Tab 4, Model SM-T530NU, Android Version 5.0.2) that work perfectly, all of which happen to be under about 2.5 hours (ex: Man of Steel, X-MenOFP, Mad Max Fury Road, Star Trek) taking about 20 minutes to download. However, when I've tried downloading something longer, say 2.5 to 3 hours (BVS Ultimate Edition, Interstellar, Django Unchained, Straight Outta Compton Directors Cut) it gets to about 75% then says "Failed!". I've tried several titles under and over 2.5 hours back and forth and the problem is consistent, shorter titles download fine, long titles fail. Is it my tablet or a matter of memory, or some kind of limitaton on the app? Any help would be greatly appreciated.

    #2
    Re: Long Movies Fail to Download

    Are you downloading the movies to the microSD card of your tablet? If yes, is the card formatted in FAT32 or exFAT ? A card formatted in FAT32 has a limit of 4GB for a maximum file size. If you're not sure which format the card is using, put it into a card reader then look at its Properties in Windows File Explorer. If it's in FAT32, you can reformat it in exFAT, but you'll lose all the files on it. If you don't want to lose the files, format another card in exFAT then copy the files over to that card.

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      #3
      Re: Long Movies Fail to Download

      Originally posted by hpham View Post
      Are you downloading the movies to the microSD card of your tablet? If yes, is the card formatted in FAT32 or exFAT ? A card formatted in FAT32 has a limit of 4GB for a maximum file size. If you're not sure which format the card is using, put it into a card reader then look at its Properties in Windows File Explorer. If it's in FAT32, you can reformat it in exFAT, but you'll lose all the files on it. If you don't want to lose the files, format another card in exFAT then copy the files over to that card.
      I am able to format the card using my tablet if need be, but I don't believe it is downloading to the SD card, when I go into the folders for it on my tablet it says it is has no files and the settings say it has nearly all of its total space available minus 0.2 GB.

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        #4
        Re: Long Movies Fail to Download

        Originally posted by WesleyC_51 View Post
        I am able to format the card using my tablet if need be, but I don't believe it is downloading to the SD card, when I go into the folders for it on my tablet it says it is has no files and the settings say it has nearly all of its total space available minus 0.2 GB.
        I looked up the specs for your tablet, it's a 2014 model and supports microSD card up to 64GB, so hopefully it'll support a card formatted in exFAT. To see if the 4GB-file-limit is causing your problem, do these steps:
        1. Fomat a card in exFAT, using your tablet or computer. Use a card reader on the computer to verify that it is in exFAT format.
        2. Put the card in the tablet.
        3. Run the VUDU app on your tablet. Touch the 3 bars in the upper left to bring up the Menu.
        4. Scroll all the way to the bottom of the Menu and select Account. There's a section called "Download to:". Touch it.
        5. Set it to download to SD card only, uncheck the box for Internal Storage. Touch OK.
        6. Download a long movie and see what happens.

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