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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Playback not working on Android Nougat update

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    Playback not working on Android Nougat update

    Hi there,

    I have been unable to watch any movies at all since my Droid Turbo 2 (running Android Nougat) updated this past month. Is there a fix coming for this? I've tried uninstalling, force stopping, clearing caches, even factory resetting my phone. The only error message I get is the "Sorry, something went wrong. Please restart app to continue watching".

    #2
    Re: Playback not working on Android Nougat update

    I am having that same exact issue with my Droid turbo 2, it works on my tablet but not my phone

    Comment


      #3
      Re: Playback not working on Android Nougat update

      This was fixed a few weeks back. Have you updated the Android app to the latest version?

      Comment


        #4
        Re: Playback not working on Android Nougat update

        Originally posted by FelipeF View Post
        This was fixed a few weeks back. Have you updated the Android app to the latest version?
        I have, I have also uninstalled/reinstalled the app, cleared the cache, force stopped, even factory reset my phone after doing numerous normal restarts. This app is not playing video at all on my phone. Verizon had just released a patch update for Nougat and that's when it seemed to have stopped working.

        Comment


          #5
          Re: Playback not working on Android Nougat update

          Originally posted by creepygoth666 View Post
          I have, I have also uninstalled/reinstalled the app, cleared the cache, force stopped, even factory reset my phone after doing numerous normal restarts. This app is not playing video at all on my phone. Verizon had just released a patch update for Nougat and that's when it seemed to have stopped working.
          Can you please provide the following information so I can pass it along to our engineers.

          - Android Version
          - Android Security Patch Level
          - Kernel Version
          - Build Number

          Comment


            #6
            Re: Playback not working on Android Nougat update

            Originally posted by FelipeF View Post
            Can you please provide the following information so I can pass it along to our engineers.

            - Android Version
            - Android Security Patch Level
            - Kernel Version
            - Build Number
            Android version: 7.0
            Security patch level: 12/1/2016
            Kernel version: 3.10.84-perf-gab65cb4 , hudsoncm@ilclbld30#1 , mon jan 23 17:01:56 CST 2017
            Build # NCK25.118-10

            Comment


              #7
              Re: Playback not working on Android Nougat update

              Originally posted by creepygoth666 View Post
              Android version: 7.0
              Security patch level: 12/1/2016
              Kernel version: 3.10.84-perf-gab65cb4 , hudsoncm@ilclbld30#1 , mon jan 23 17:01:56 CST 2017
              Build # NCK25.118-10
              Oh, I don't know if you need this or not but:

              System version: 25.11.10.kinzie_verizon.verizon.en.us

              Comment


                #8
                Re: Playback not working on Android Nougat update

                Wow, that was FAST! I greatly appreciate it.

                Comment


                  #9
                  Re: Playback not working on Android Nougat update

                  Can I hop on this thread as well? I'm still having trouble, cleared everything, reinstalled 2 days ago, still no go.

                  My error is "Encountered problems during playback. Please restart Vudu and try again".
                  No amount of restarts, reinstalling, or updating has fixed it, including phone reboots.

                  You requested:
                  - Android Version
                  - Android Security Patch Level
                  - Kernel Version
                  - Build Number

                  Android Version 7.0
                  Security Patch Level: Dec 1, 2016
                  Kernel Version: 3.10.84-perf-gab65cb4
                  hudsoncm@ilclbld30 #1
                  Mon Jan 23 17:01:56 CST 2017
                  Build Number: NCK25.118-10

                  System Version: 25.11.10.kinzie_verizon.verizon.en.US

                  Comment


                    #10
                    Re: Playback not working on Android Nougat update

                    I have been having having the same problem with my Droid Turbo 2 for the last couple months. Has there been any progress on solving it? Is there anyone even working the issue?

                    Comment


                      #11
                      Re: Playback not working on Android Nougat update

                      The playback isn't working on my turbo 2. Any possible fix out there?

                      Comment


                        #12
                        Re: Playback not working on Android Nougat update

                        Any change to this? I reinstalled last week, but this has been broken for so long and with Flixster going, I'm don't have ways to play my UV movies.

                        Comment


                          #13
                          Re: Playback not working on Android Nougat update

                          The Moto Turbo 2 bug is actually a bug on Motorola's end. We have reached out to them to let them know the importance of getting this issue resolved for our customers. They are aware of the issue and have a forum link dedicated to this issue among others that affect the Turbo 2. There's nothing more we can do at this point but wait for Motorola to release a software update to fix this bug. Please contact Motorola directly for more details on the status of a possible fix.

                          https://forums.lenovo.com/t5/DROID-T...s/td-p/3608387

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