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Unable to play video on Pixel 2

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    Unable to play video on Pixel 2

    I keep getting the message "Unable to find license..." on my Pixel 2 XL. I'm trying to play HDX video. Any help would be greatly appreciated. Thanks!

    #2
    Re: Unable to play video on Pixel 2

    Originally posted by gorliggs View Post
    I keep getting the message "Unable to find license..." on my Pixel 2 XL. I'm trying to play HDX video. Any help would be greatly appreciated. Thanks!
    Does this occur with all movies? Can you give me some examples?

    Comment


      #3
      Re: Unable to play video on Pixel 2

      I've had this issue since I received my phone on 10/20/2017 as well, it happens to all movies, either can't be played on this device or couldn't acquire license. There is a work around, if you use Disney's Movie's Anywhere I've found that I can play all my movies. It's just frustrating that I can't watch on my device. It still allows me to stream to chromecast.

      Comment


        #4
        Re: Unable to play video on Pixel 2

        I'm actually getting this as well my Nexus 6 works fine but pixel 2 gets liscense issues and not supported formats. Most recent I tied was atomic blonde

        Comment


          #5
          Re: Unable to play video on Pixel 2

          We are aware of this issue and are working on a fix for this.

          Comment


            #6
            Originally posted by FelipeF View Post
            Re: Unable to play video on Pixel 2

            We are aware of this issue and are working on a fix for this.
            Any updates on a potential fix?

            Comment


              #7
              Originally posted by moovtime View Post

              Any updates on a potential fix?
              This should have been fixed a few weeks back. We released an update for our app that addresses this issue. Is the Vudu app updated to the most current version available?

              Comment


                #8
                Originally posted by FelipeF View Post

                This should have been fixed a few weeks back. We released an update for our app that addresses this issue. Is the Vudu app updated to the most current version available?
                I believe the app is current, it shows version 5.3.173.56986_26_1

                I've tried to uninstall and reinstall with no change. Both direct play and download do not work for me.

                Comment


                  #9
                  Originally posted by moovtime View Post

                  I believe the app is current, it shows version 5.3.173.56986_26_1

                  I've tried to uninstall and reinstall with no change. Both direct play and download do not work for me.
                  Is this for the Google Pixel 2? Are you using the stock OS ROM? What is the exact issue you are experiencing? (Please give details)

                  Comment


                    #10
                    Originally posted by FelipeF View Post

                    Is this for the Google Pixel 2? Are you using the stock OS ROM? What is the exact issue you are experiencing? (Please give details)
                    Apologies for not providing more... Device is Pixel 2 XL (op refers to both pixel 2 and pixel 2 XL) with stock Android 8.0.0.

                    Both HDX and SD will attempt to play and then returns message "Encountered problems during playback. Please restart Vudu and try again."

                    Comment


                      #11
                      Plays fine on my Pixel 2 XL. However, I'm on the Android 8.1 beta, so maybe that makes a difference..

                      Comment


                        #12
                        So I just got a Pixel 2 and I updated everything (Android 8.1 and Vudu version 5.3.175.65638_27_1_v2). I seem to be able to stream fine, but every download I try gets to about 80-85% and then it fails. I tried a few episodes of Rick and Morty Season 2 and Kingsmen: The Golden Circle and all failed around the same percentage. I tried uninstalling/reinstalling the app and a factory reset on my phone and I am still getting the error. Is there anything else I can try to fix this?

                        Comment


                          #13
                          ...anything? Six weeks later I've seen multiple Vudu updates, yet none have fixed this issue.

                          Comment


                            #14
                            My Pixel 2 with Android 9 can stream and download movie contents. I tried Rick and Morty Season 2 and I was able to download and play without any issue...

                            Comment

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