Cant stream UHD on Dell XPS 15 9570 with GTX 1050 Ti

[mjames9999@gmail.com]

I cant get UHD movies to play on Windows 10 laptop. Its a Dell XPS 15 9570, Intel Core: i7-8750 2.2 GHZ, 16 GB Ram, Windows 10 64 bit. All current Windows updates. All current Dell updates. Thru Windows Store, HEVC is installed. Im using the VUDU app thru Windows Store. Computer has 2 Video cards: Intel UHD Graphics 630 and Nvidia GTX 1050 Ti with Max Q design. I followed these directions to tell Windows 10 to use the GTX 1050 for the Universal App: VUDU
https://pureinfotech.com/set-gpu-app-windows-10/. When I pull up "oblivion" movie which is a Universal Pictures, it says I own UHD, but playback options at the botton only say HDX and SD. Tried Blade Runner 2049, which is Warner Bros. Same thing, says I own UHD but only playing back in HDX. (no option at the bottom for UHD) My download speeds 300 up and 300 down (should be no issues here at all)

I also went into the Nvidia Control Panel and changed 3D Settings, Global Preferred Graphics Processor to use High Performance Nvidia Processor. Then went into Set Physx Configuration to GeForce GTX 1050 Ti.

Compatability list s below which I appear to hit all these:

• 4K-capable display (laptop screen or HDMI 2.0/HDCP 2.2 compatible): Im using a
• Intel 7^th generation (Kaby Lake) or equivalent processor
• Nvidia GTX 10 series graphics card (1050TI minimum)
• HEVC Video Extension
• Download speeds of >11Mbs
• The latest Windows 10 updates

Disney and Fox titles will only play HDX, no UHD playback on Windows 10: **Im not playing any of these movies from Disney or Fox**

Any suggestions?

[Jake]

In the end the check for UHD compatibility involves a few things: HEVC, 4K screen/display (with HDCP 2.2 if external), and hardware DRM support. If those check out, it should show UHD. Further, though, it also requires PlayReady DRM with SL3000. If that isn't supported, you will get an error on playback.

If you are not even being offered UHD playback, it's probably one of the first checks I mentioned. Assuming you have a 4K display, it's most likely either HDCP or DRM issue. And unfortunately, even if the laptop technically supports HDCP 2.2 and HW DRM, we have seen that some drivers are not correctly reporting it to the OS.

Are you using an external monitor? If so, make sure you have the drivers installed for that monitor (not just the default "PnP monitor" etc ones) - sometimes that can be the cause of wrong HDCP reporting issues.

[mjames9999@gmail.com]

In the end the check for UHD compatibility involves a few things: HEVC, 4K screen/display (with HDCP 2.2 if external), and hardware DRM support. If those check out, it should show UHD. Further, though, it also requires PlayReady DRM with SL3000. If that isn't supported, you will get an error on playback.

If you are not even being offered UHD playback, it's probably one of the first checks I mentioned. Assuming you have a 4K display, it's most likely either HDCP or DRM issue. And unfortunately, even if the laptop technically supports HDCP 2.2 and HW DRM, we have seen that some drivers are not correctly reporting it to the OS.

Are you using an external monitor? If so, make sure you have the drivers installed for that monitor (not just the default "PnP monitor" etc ones) - sometimes that can be the cause of wrong HDCP reporting issues.

Jake,
I am NOT using an external monitor.
Its reporting I "Own" UHD, but then when I hit play it only offers HDX or SD
HEVC: Thru Microsoft Store says its "Installed"
Im using 4k Screen built into the laptop. UltraSharp 4K Ultra HD display (3840 x 2160)
The Dell XPS 15 9570 is a very popular laptop sold worldwide and has outstanding reviews.

Display 1 in Windows 10 is the Intel UHD Graphics 630.
In Device Manager, under Display Adapters, it shows:
-Intel UHD Graphics 630
-Nvidia Geforce GTX 1050 Ti with Max Q Design, Driver 4/17/19 26.21.14.3039

Geforce Experience is reporting: Driver: 430.39 Released 4/23/19

What tools could I use to determine what is being reported back to the VUDU app?

[mjames9999@gmail.com]

In the end the check for UHD compatibility involves a few things: HEVC, 4K screen/display (with HDCP 2.2 if external), and hardware DRM support. If those check out, it should show UHD. Further, though, it also requires PlayReady DRM with SL3000. If that isn't supported, you will get an error on playback.

If you are not even being offered UHD playback, it's probably one of the first checks I mentioned. Assuming you have a 4K display, it's most likely either HDCP or DRM issue. And unfortunately, even if the laptop technically supports HDCP 2.2 and HW DRM, we have seen that some drivers are not correctly reporting it to the OS.

Are you using an external monitor? If so, make sure you have the drivers installed for that monitor (not just the default "PnP monitor" etc ones) - sometimes that can be the cause of wrong HDCP reporting issues.

Jake, what would be awesome if you guys could write a quick program that does a check on Windows 10 hardware and software indicating pass/fail on each required item. That way we could go back to the hardware manufacturer and have them make changes.

Here is a guess....You guys are checking which video card is assigned to Display 1. The problem with most laptops is that the built in video card is on Display 1 and cannot be changed. In this case its the Intel Graphics 630. You arent seeing what Nvidia is assigning per application or the global settings. I have global settings telling the GTX 1050 to control the VUDU application right now. That's 1 scenario I cna think of.

[FelipeF]

Jake, what would be awesome if you guys could write a quick program that does a check on Windows 10 hardware and software indicating pass/fail on each required item. That way we could go back to the hardware manufacturer and have them make changes.

Here is a guess....You guys are checking which video card is assigned to Display 1. The problem with most laptops is that the built in video card is on Display 1 and cannot be changed. In this case its the Intel Graphics 630. You arent seeing what Nvidia is assigning per application or the global settings. I have global settings telling the GTX 1050 to control the VUDU application right now. That's 1 scenario I cna think of.

Hello, I have sent you a PM with more testing instructions. Please take a look at that message when you are able to, thanks.