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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Windows 10 Vudu app hangs then crashes initial launch and startup.

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    Windows 10 Vudu app hangs then crashes initial launch and startup.

    As I know there are a number of wannabe experts out here, I'll get this out of the way first. I hold a number of certifications, including MCE, MCSE, MCSP, MCSA, MCNP, MCNA, A+ and a few others. I am a senior IT Consultant with over 20 years in the computer and information technology industries. I have worked for both Microsoft and Dell for couple years each and am extremely well versed and familiar with the "in's and out's" of troubleshooting. With regard to the issue I am reporting here, I'm hoping to catch the eye of an actual Vudu tech or agent, as getting help from them directly has been fruitless and an utter and complete waste of my time.

    I have seen a number of similar posts, but none of them have answers, only snarky comments alluding to those threads and posts as being potential spam or fake complaints. I recently installed the Vudu app (back in November 2020) from the Microsoft Store on my Windows 10 laptop. Prior to installing it, I verified the signature of the license and confirmed it is a legitimate download. I was able to use the app consistently without issues or concerns until last week. Each time I attempt to launch the app, it will load right up to the login screen then hang/freeze for about 5 minutes, immediately followed by a full app crash. I reset the cache and app settings, as well as reinstalled the app from scratch. None of that worked. I then rolled back a few of my recent Windows updates and repeated the reset and reinstall of the Vudu app, still nothing. seeing as how this laptop is less than a year old, and spec'd out for full video and software editing and production purposes from Dell, and seeing as how it really isn't anything to consider here, I am not going to list the GPU, RAM, HDD and CPU specs. To be frank, listing that information here is pointless and it's none of your business anyway.

    What does matter here is this. My Event Logs show the following error information, which is identical for all instances of the utility crashing:

    svchost (26908,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\L ocal\TileDataLayer\Database\EDB.log.
    - System
    - Provider
    [ Name] ESENT
    - EventID 455
    [ Qualifiers] 0
    Level 2
    Task 3
    Keywords 0x80000000000000
    - TimeCreated
    [ SystemTime] 2021-01-22T23:09:26.965901200Z
    EventRecordID 81853
    Channel Application
    - EventData
    C:\WINDOWS\system32\config\systemprofile\AppData\L ocal\TileDataLayer\Database\EDB.log
    -1023 (0xfffffc01)
    Now this is out here, is there anyone who can help explain to me why the app is crashing? I have since reapplied my Windows updates, as well as ensuring all my Dell drivers are current. I have also reinstalled the Vudu app and am back to not being able to use it until this issue is fixed, or someone else can provide the solution. Hopefully something gets fixed here shortly so that I can download and migrate my vast digital collection to an external HDD and sever ties with all these frivolous and faulty streaming services.

    You can't download movies and then move them to a different drive on Vudu. If you do, it will break the downloads (DRM) and the files will be useless.