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vudu remote not working right

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    vudu remote not working right

    hi,
    i have a vudu remote and vudu box ... for some reason vudu remote does not work right .. i have to sit right infront or next to the box for the remote to work .. if i m even like 8 to 10 feet away ... it wont work .. do i need a new remote ? i changed the batteries on it .. and dont know what else to do .. also fixed the anteena on the back ..

    any help is much appreciated ..
    thanks
    goodbadmas

    #2
    Re: vudu remote not working right

    There are 2 more things you can try:

    1 - Adjusting the remote sensitivity settings in "Info & Settings"

    2 - Change the dip switches inside the remote and repair it with your Vudu at the different frequency.

    Comment


      #3
      Re: vudu remote not working right

      Step (0) would be to pair the remote. I believe, by default, remotes are not paired.

      Comment


        #4
        Re: vudu remote not working right

        Originally posted by Rusdude View Post
        Step (0) would be to pair the remote. I believe, by default, remotes are not paired.
        i will try to pair it and see if that helps

        thanks,
        Pras

        Comment


          #5
          Re: vudu remote not working right

          Originally posted by goodbadmas View Post
          i will try to pair it and see if that helps

          thanks,
          Pras
          tried to repair it ... it pair with the vudu box on different frequency but i sitll have same problem .. do i need a new remote ? or can i exchange this or just buy another one ? or is there any other fix for this remote ?

          i have to sit real close for it to work ..

          thanks,
          Pras

          Comment


            #6
            Re: vudu remote not working right

            I would suggest you open a support case:

            https://my.vudu.com/buynow/control/support

            Let us know how it goes....

            Originally posted by goodbadmas View Post
            tried to repair it ... it pair with the vudu box on different frequency but i sitll have same problem .. do i need a new remote ? or can i exchange this or just buy another one ? or is there any other fix for this remote ?

            i have to sit real close for it to work ..

            thanks,
            Pras

            Comment


              #7
              Re: vudu remote not working right

              Originally posted by RonV View Post
              I would suggest you open a support case:

              https://my.vudu.com/buynow/control/support

              Let us know how it goes....
              thank you .. i did that ... and will let u know the result

              Comment


                #8
                Re: vudu remote not working right

                Originally posted by goodbadmas View Post
                thank you .. i did that ... and will let u know the result

                wow !! unbelievable .... problem solved got a reply from jimmy ... he sent out a new one .... and i should have it before the end of the week !! woo hoo .. i love vudu and customer service they have !! never seen a quick service like this !! ...

                thanks a lot guys !!

                Goodbadmas

                Comment


                  #9
                  Re: vudu remote not working right

                  Glad to hear that VUDU is sending you out a new remote...VUDU's support staff is the best in the industry.

                  Comment


                    #10
                    Re: vudu remote not working right

                    hi,
                    got the new remote today ... ... works great !! much better than the older one .. .works just like new


                    Goodbadmas

                    Comment

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