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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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HELP!

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    HELP!

    Good Morning All...

    I recently purchased an LG BD390 blu-ray player for no other reason, other than it had the VUDU software capability. After bragging about what I think the future of in-home entertainment to my wife for a week or so, we attempted to watch our first movie last night. The movie kept stalling at HDX quality, so we backed it down to HD with no different results. I'm using a Linksys N router which is installed in my basement (one level down from the living room where the LG is). I have my TiVo HDXL (in the same cabinet as the LG) and my laptop (in the same room) and both function with no issues, wirelessly. I would be most appreciative if someone could offer me any advice on what I might need to do to make this work. Is there a test I can run from my laptop to determine if I have sufficient speed on my network? Does VUDU have a support number I can call? Thanks in advance for any and all feedback offered.

    John

    #2
    Re: HELP!

    John -

    I have sent you a private message regarding your issue.

    Comment


      #3
      Re: HELP!

      Thanks Adam. I'll get those test results off to you the second I have them.

      John

      Comment


        #4
        Re: HELP!

        I too had issues recently (using Brazil Beta on my Vudu Box). I was streaming "Four Christmases" last night and it stalled several times throughout the movie and the box even rebooted itself once. The last HDX movie I streamed was "Taking of Pelham 123" and it streamed without a hitch.

        Comment


          #5
          Re: HELP!

          I'm having the same problem. I talked to support and have a theory. I'll let you know how it goes. The two things I haven't tried is turning off WPA protection and/or checking the compatibility of my router. I'm currently using a D link and have download speeds of 6-8 Mbps per speakeasy testing. I have also tried wired and wireless.

          Comment


            #6
            Re: HELP!

            I've dealt with a few customers having this issue. Two things seemed to help a lot.

            1. Use a public DNS: 4.2.2.2 and 4.2.2.1. Google also offers a public DNS (they say it's experimental) 8.8.8.8 and 8.8.4.4

            2. If your router allows it, set QoS for the device in question. Generally you can set it by IP address, MAC address and even by the Port that the unit is connected to (if wired or using VUDU wireless kit).

            I hope that helps.

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