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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

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Any way I can get my free $5.99 credit back to try out VUDU?

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    #1

    Any way I can get my free $5.99 credit back to try out VUDU?

    I downloaded VUDU via the PSN a month or so ago and signed up for the service. I was unable to use my free trial within the 30-day expiration date (I did not know there was one... dumb me) and was wondering if there is any way to retrieve my free trial credits?
    Tags: None
    #2
    Re: Any way I can get my free $5.99 credit back to try out VUDU?

    @zombie,

    Could you please private message me with your email address? I will take a look and see if i can get it added back for you.
    Dan H.
    VUDU QA

    Comment

      #3
      Re: Any way I can get my free $5.99 credit back to try out VUDU?

      I just lost my free credit for my bluray player as well. I didn't realize it expired on 1/22 and it's 1/30 now. Would you be able to try to get it reinstated for me as well, please? Would LOVE to try out vudu!

      Comment

        #4
        Re: Any way I can get my free $5.99 credit back to try out VUDU?

        Originally posted by uweyen View Post
        I just lost my free credit for my bluray player as well. I didn't realize it expired on 1/22 and it's 1/30 now. Would you be able to try to get it reinstated for me as well, please? Would LOVE to try out vudu!
        Uweyen,

        Send me a private message with your email address, i'll see if i can add it back for you.
        Dan H.
        VUDU QA

        Comment

          #5
          Re: Any way I can get my free $5.99 credit back to try out VUDU?

          I was unable to use my free trial within the 30-day expiration date I was wondering if there is any way to retrieve my free trial credits?

          Comment

            #6
            Re: Any way I can get my free $5.99 credit back to try out VUDU?

            Originally posted by calembo View Post
            I was unable to use my free trial within the 30-day expiration date I was wondering if there is any way to retrieve my free trial credits?
            Send me a private message with your email address, i'll see if i can add it back for you.
            Dan H.
            VUDU QA

            Comment

              #7
              Re: Any way I can get my free $5.99 credit back to try out VUDU?

              Hi, I just signed up for vudu and tried to use my free credit to rent a movie. I went thru the connection test and it said my connection is fince for HDX so I bought the movie...about 5-6 minutes into it it keeps stopping to buffer, this is REALLY annoying to say the least. Is there any way I can get my vredit back to try another format??

              Comment

                #8
                Re: Any way I can get my free $5.99 credit back to try out VUDU?

                Originally posted by emrge81 View Post
                Hi, I just signed up for vudu and tried to use my free credit to rent a movie. I went thru the connection test and it said my connection is fince for HDX so I bought the movie...about 5-6 minutes into it it keeps stopping to buffer, this is REALLY annoying to say the least. Is there any way I can get my vredit back to try another format??
                Emrge,

                You can downgrade the quality when you're watching your movie/tv show. With that being said, we would be happy to give you your credit back if you were unable to watch your movie.

                Please give us a call at (888)554-VUDU so we can help figure out why the buffering happened.
                Dan H.
                VUDU QA

                Comment

                  #9
                  Re: Any way I can get my free $5.99 credit back to try out VUDU?

                  I also also lost my credit on xbox. I did not know there was an expiration....

                  Comment

                    #10
                    Re: Any way I can get my free $5.99 credit back to try out VUDU?

                    I also was unable to use my free trial within the 30-day expiration date on my PS3. I was wondering if there is any way to retrieve my free trial credits?
                    Thanks for any help

                    Comment

                      #11
                      Re: Any way I can get my free $5.99 credit back to try out VUDU?

                      For future posters, if you lost your credit and believe you should not have, please send me a private message or call us at (888)554-VUDU. We can not guarantee that we can reinstate the credits in every case.
                      Dan H.
                      VUDU QA

                      Comment

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