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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Disappointed

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    #1

    Disappointed

    I was given a Vudu system as a gift. I got it all set up, looked beautiful on my Sony 46" LCD, and rented my first movie for my daughter. She watched it a couple times, and then a few days later it was only available to buy. I thought, OK maybe there was an issue with the system. The next weekend the wife and I wanted to watch a movie, but all three movies we were interested in are only available to buy, not rent. This was frustrating as we thought this system allowed for rentals as well as purchase. Prior to all this I had an Apple TV 1.0, which was a good system, but I eventually sold it before they released ATV take 2. I thought the Vudu would be a worthy replacement, especially since Vudu has such an excellent catalog of movies, compared to Apple. I have since purchased another Apple TV, but still have the Vudu. I still would like to see rentals come back to Vudu as this is what most people want. I would like to see more competition out there in the rentals. At this point though, Vudu doesn't stand a chance. We need rentals more than we need purchases!
    Tags: None
    #2
    Re: Disappointed

    The last time I checked there were significantly more rentals available on Vudu vs. purchases. It would help if you could list the titles that caught your eye, but only were offered by the studios as purchase. Regardless, everyone here agrees with you that we'd like to see the studios offer rental and purchase options for every title. If you take the time to read some other threads you will learn of the legal nightmares that prevent this from happening.

    Comment

      #3
      Re: Disappointed

      You'll find a very good explanation of this at the top of this forum in the thread at http://forum.vudu.com/showthread.php?t=2556

      I'd still like to know what movies you were trying to rent. For example, if your daughter was looking for a Disney title, they recently forced Vudu to change the catalog to have 2 seperate entries - 1 for rental and 1 for purchase. If that is the case, you may have been confused by what we think is a poor marketing decision by Disney. It will help us if we can document this with specific users like yourself.

      Please post the titles you were wanting to rent.

      Comment

        #4
        Re: Disappointed

        Some things you should know:

        - AppleTV's rentals are going to basically be the same as Vudu. If a movie isn't available to rent on Vudu, it likely won't be on AppleTV either. The studios are tending to treat all players in the digital distribution world as equal. The same rules and content pretty much apply to all across the board.

        - Movies come and go from rental and/or purchase based on the licensing agreements discussed in my sticky post on this. Additionally, movies are pulled out of the catalog when they premier on premium channels like HBO.

        There's significant search capabilities in the Vudu and you can certainly explore a lot of different movies and other content with it.

        And yes, it is disappointing that not everything is rentable. But we just don't have that right now...

        Comment

          #5
          Re: Disappointed

          Originally posted by Nded View Post
          I'd still like to know what movies you were trying to rent. For example, if your daughter was looking for a Disney title, they recently forced Vudu to change the catalog to have 2 seperate entries - 1 for rental and 1 for purchase.
          So are you saying that Disney mandated that the rental and purchase options will be listed as two separate movies? That's strange and confusing.

          I assume that using the "Similar Movies" option should help you find the right choice though.

          Comment

            #6
            Re: Disappointed

            Originally posted by jleavens View Post
            So are you saying that Disney mandated that the rental and purchase options will be listed as two separate movies? That's strange and confusing.

            I assume that using the "Similar Movies" option should help you find the right choice though.
            There is no one "Disney" there are separate business units and one handles purchases the other handles rentals...

            Comment

              #7
              Re: Disappointed

              Update, as of this afternoon 3,725 of the 5,118 titles in the Vudu catalog offer rental options.

              Comment

                #8
                Re: Disappointed

                Originally posted by jleavens View Post
                So are you saying that Disney mandated that the rental and purchase options will be listed as two separate movies? That's strange and confusing.

                I assume that using the "Similar Movies" option should help you find the right choice though.
                Yes. Disney mandated this and AFIK, Vudu has two separate files for rental and purchase as well! It's odd, but yeah, that's what Disney requires.

                Comment

                  #9
                  Re: Disappointed

                  Welcome mcvaughan, we feel your pain. We'd like to see everything rentable, too, as others have said. And as I'm so fond of saying, Vudu could very easily have EVERY movie available to rent...by dropping the 1,493 (according to Nded) movies with no rental option. That would still give them a huge lead over AppleTV and other similar devices, but I like to think that if just one person wants to purchase a movie, then why the heck not offer that as an option?

                  Personally, I hold a faint and deluded hope that by offering both, the studios will eventually see how much more they can make from renting and decide to ease up, but I'm not optimistic.

                  Comment

                    #10
                    Re: Disappointed

                    Additionally, the movies you want may be new releases. New releases are available for purchase only on Vudu but rentals come generally 30 days later for those movies (AppleTV has the SAME issue). Warner Bros. release purchase and rental on the same day, but so far they are the only ones doing this...

                    Comment

                      #11
                      Re: Disappointed

                      I sure hope this wasn't a "drive by posting" and that the OP will let us know what movies he was trying to rent.

                      Comment

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