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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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No help after 14 hours on phone w vudu

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    No help after 14 hours on phone w vudu

    I've wasted 2 weeks of my life with one of ur techs. I gt road runner extreme for one reason. VUDU. I have 22 mpbs. Yet buffeting all time w hdx. I send her tracer and tracers. After weeks of hours of my time and aggravation. U know what her answer was?sorry tough luck. Lmao. She said time Warner would have change dns server on my modem. Lol. Sure ok lady. She says I'm in new York yet getting your Chicago server so I'm buffering. What????I have watched things from China with no buffering. So Chicago. So what about people in a place who have to use a VUDU server far away. They are out of luck?oh so only people right nxt door to a VUDU server can watch hdx movies?what what??????helpppppppppppppp. Mike stahl

    Re: No help after 14 hours on phone w vudu

    Yes streaming video requires the DNS service to find the right route to the source material that VUDU streams. If your ISP is interfering with this process then yes the streaming will have issues.

    From what I understand is that you are using the router that the Road Runner service provided? They control the "provisioning" of this router and do not allow the updating of the DNS servers that are part of their service.

    One possible solution is to setup your own router behind their router and set their router up as a DMZ so your router is now the gateway for your home devices. In your own router you can setup any DNS you want, OpenDNS, Google DNS, etc. This still may not solve the issue because some configurations of provisioned routers may have turned on what is called "DNS Capture" which will intercept the call to DNS and used their preferred DNS.

    Personally I am a AT&T U-verse customer and I run my own router behind their "Residential Gateway" bypassing all their provisioning and they don't do DNS Capture. My DNS is setup to use OpenDNS at this time.