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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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    #1

    1080p

    Well should have paid more attention to what 1080p was being sent at---24--when I hit "Display all resolutions" 1080p came up but didn't say 1080p 24Hz so I hit what was listed just as 1080p, and it is a black screen and appears that won't revert back. If anyone has been to the "Dark side" and back help would be great Thanks
    Tags: None
    #2
    Re: 1080p

    Originally posted by windtreker View Post
    Well should have paid more attention to what 1080p was being sent at---24--when I hit "Display all resolutions" 1080p came up but didn't say 1080p 24Hz so I hit what was listed just as 1080p, and it is a black screen and appears that won't revert back. If anyone has been to the "Dark side" and back help would be great Thanks
    Usually if you select a resolution you need to confirm that you can see the screen with an action on the remote in 15 seconds, else it reverts back to the previous resolution.

    You may want to hook up a composite or component connection and see if you can set it back while connected to these.

    If that doesn't work then you'll have to contact Vudu support:

    http://supports.vudu.com/contact.php
    Mon-Fri 8am - 6pm (Pacific Time)
    Sat-Sun 8am -5pm (Pacific Time)
    Last edited by MaxH; 08-24-2008, 11:58 AM. Reason: remove phone #

    Comment

      #3
      Re: 1080p

      It didn't revert back as the PS3 did when I tried 1080p 24Hz for the hell of it. But I got it back by disconnecting the power for 5 minutes, after it booted it reverted back to 1080i. It doesn't say it on the resolution screen options (1080p 24Hz) but it does on the Vudu box. All's well again

      Comment

        #4
        Re: 1080p

        Glad to hear you got it back. Sounds like there may be a bug in there somewhere. I will forward this thread to the VUDU folks and see what they say...

        Comment

          #5
          Re: 1080p

          They need to correct the display resolution options so it says 1080P24. Then there won't be any confusion. Most people see 1080P and think of 1080P60.
          I know with mine, as long as i didn't hit any buttons after changing the resolution, it would revert back to the previous resolution.

          Comment

            #6
            Re: 1080p

            Originally posted by windtreker View Post
            It didn't revert back as the PS3 did when I tried 1080p 24Hz for the hell of it. But I got it back by disconnecting the power for 5 minutes, after it booted it reverted back to 1080i. It doesn't say it on the resolution screen options (1080p 24Hz) but it does on the Vudu box. All's well again
            windtreker,

            The VUDU engineers want to look into this, they need your VUDU box system id. If you go to the info & settings menu and then system information it will be listed there. Its also on a sticker on your box.

            The format is 0xXXXX...if you could post it here.

            Thanks

            Comment

              #7
              Re: 1080p

              You don't need to reboot to go back to the preferred resolution (in windtreker's case 1080i). Just toggling the 480p/i switch in the back will do the job.

              We should revert back after ~20 seconds. Could it be that you played around with the remote control while waiting? If you turned the wheel and clicked on it you would have accepted the new setting.

              Comment

                #8
                Re: 1080p

                Originally posted by VolkerS View Post
                You don't need to reboot to go back to the preferred resolution (in windtreker's case 1080i). Just toggling the 480p/i switch in the back will do the job.

                We should revert back after ~20 seconds. Could it be that you played around with the remote control while waiting? If you turned the wheel and clicked on it you would have accepted the new setting.
                No I didn't mess with the remote, I had tried the same thing with the PS3 and knew it would revert back to the original resolution after 15 seconds so I waited for almost a minute before I pushed the wheel to see if that had any affect. Didn't know about toggling the switch in the back, sorry about the delay in responding, been planting trees

                Comment

                  #9
                  Re: 1080p

                  Originally posted by windtreker View Post
                  Didn't know about toggling the switch in the back, sorry about the delay in responding, been planting trees
                  Toggling the switch is news to me also...we learn something new here every day. Thanks for the email with your system id...I'll get the issue filed into the system.

                  Hey I have a co-worker that lives in VA....he said its been too wet to work in the garden...is telling me a fib? Its been too wet here in the Chicago area to start cool season stuff like radishes. I just have mud for soil right now...

                  Comment

                    #10
                    Re: 1080p

                    Originally posted by RonV View Post
                    Toggling the switch is news to me also...we learn something new here every day. Thanks for the email with your system id...I'll get the issue filed into the system.

                    Hey I have a co-worker that lives in VA....he said its been too wet to work in the garden...is telling me a fib? Its been too wet here in the Chicago area to start cool season stuff like radishes. I just have mud for soil right now...
                    It's been so wet here that the drought is officially over now.

                    Comment

                      #11
                      Re: 1080p

                      Originally posted by RonV View Post
                      Hey I have a co-worker that lives in VA....he said its been too wet to work in the garden...is telling me a fib? Its been too wet here in the Chicago area to start cool season stuff like radishes. I just have mud for soil right now...
                      Definitely muddy here on the other side of the Potomac, so yeah, that sounds right for VA. I almost miss the drought...I could get away with having the lawn mowed every two weeks, and even then it still barely needed it. Now if it keeps raining like this it's going to be a jungle after two weeks of warm weather!

                      Comment

                        #12
                        Re: 1080p

                        Originally posted by windtreker View Post
                        No I didn't mess with the remote, I had tried the same thing with the PS3 and knew it would revert back to the original resolution after 15 seconds so I waited for almost a minute before I pushed the wheel to see if that had any affect. Didn't know about toggling the switch in the back, sorry about the delay in responding, been planting trees

                        Can you please check if falling back to the previous display format works for you in general?
                        Please try :
                        (1) Switch to 720p and do not confirm, are we falling back to 1080i?
                        (2) Repeat the test with 1080p, is the problem reproducable?

                        After you performed the test please let me know the results.

                        Comment

                          #13
                          Re: 1080p

                          Originally posted by MaxH View Post
                          Definitely muddy here on the other side of the Potomac, so yeah, that sounds right for VA. I almost miss the drought...I could get away with having the lawn mowed every two weeks, and even then it still barely needed it. Now if it keeps raining like this it's going to be a jungle after two weeks of warm weather!
                          It's been kinda wet here too!!

                          Now I'm beginning to see NA9D's point about water affecting the ability to watch Directv!!

                          Comment

                            #14
                            Re: 1080p

                            Originally posted by VolkerS View Post
                            Can you please check if falling back to the previous display format works for you in general?
                            Please try :
                            (1) Switch to 720p and do not confirm, are we falling back to 1080i?
                            (2) Repeat the test with 1080p, is the problem reproducable?

                            After you performed the test please let me know the results.
                            I tried your test for fun.

                            After I set it to 1080p my screen displays "incompatible signal". Then goes blank for about 20 seconds. Then I get the setup screen again with the video resolution set back 1080i.

                            So I can verify it works as advertised with my VUDU box.

                            Maybe his tv is unable to reset on it's own after getting an incompatible signal??

                            Regards

                            Comment

                              #15
                              Re: 1080p

                              Just out of curiosity, what do you need to push for confirmation? If it is a single button push (like the scroll wheel or the Vudu button), it would be easy to see someone doing that to try to "undo" their selection. They would never know they did it because they wouldn't have seen anything on the screen.

                              The confirmation should require several actions. For a Windows computer, you either have to move the mouse or tab to the "Ok" button and then push it (or hit enter). You would be very unlikely to do that accidentally. With the limited buttons available on the Vudu remote, it woud be more challenging to really avoid accidental confirmation.

                              Comment

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