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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

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    No sound

    perfect picture but no sound
    anybody any idea whats wrong

    #2
    Re: No sound

    Is your system on mute?

    It's in your own configuration, anyway. I'd bet on it.

    Comment


      #3
      Re: No sound

      I just rented a movie too, everything works, even the trailer I watched before the movie, but once I rented.....NO SOUND.

      Great picture, NO SOUND.

      I know the name of the movie is called SILENT HOUSE, but this is NOT a silent film. The trailer had SOUND. Movie? NO SOUND.

      Where do I get help for this?

      Comment


        #4
        Re: No sound

        I just rented a movie and also have no sound...and no, my system is not on mute.

        Comment


          #5
          Re: No sound

          For audio issues, please create a support ticket so our customer care team can assist. http://www.vudu.com/support.html?supportPage=home

          Comment


            #6
            Re: No sound

            Originally posted by gardner1 View Post
            perfect picture but no sound
            anybody any idea whats wrong
            Had to make an account to help out with this. I had the same issue. It is related to the Sony device you are using. Are you on a PS3 or what?

            Comment


              #7
              Re: No sound

              I have the same problem. I've got a Roku 2 XS, and an HK 445 (more than capable of handling DD+). With the Roku set to 5.1 surround, I get no audio on a rented movie, but the trailer plays fine.

              I had to set the Roku to Stereo to be able to watch the movie I'd already paid $4.99 to rent.

              I won't be using Vudu any more until they fix this. Shame, really, since I decided to give it a shot, having exhausted my interests in what's currently available on Netflix and Amazon Prime.

              Your move, Vudu. My equipment can process DD+. Your app isn't passing the audio properly out of the Roku so my DD+-capable receiver can output it.

              Comment


                #8
                It has to be VUDU itself. First time I have had probems. Get the video but no sound. My laptop worked on Vudu before so I know it's not in my settings and Hulu works fine. This is on YOUR END VUDU NOT OURS.

                Comment


                  #9
                  Originally posted by cctazzy View Post
                  It has to be VUDU itself. First time I have had probems. Get the video but no sound. My laptop worked on Vudu before so I know it's not in my settings and Hulu works fine. This is on YOUR END VUDU NOT OURS.
                  Not to say it's not the same problem for sure, but this thread was from 2012 so you most likely don't have the same hardware that these users had. Have you started a support ticket as of yet? 888-554-8838.

                  Comment


                    #10
                    smile.....

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