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Connect failed - reprovisioned

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    Connect failed - reprovisioned

    I paused a movie, came back 2 minutes later and screen was black, tried to load Vudu, but got Connection Failed message - device needs to be reprovisioned. All other Internet apps are working fine. I'm connected wirelessly. Help!
    Vizio 42", btw.

    #2
    Re: Connect failed - reprovisioned

    Originally posted by whking View Post
    I paused a movie, came back 2 minutes later and screen was black, tried to load Vudu, but got Connection Failed message - device needs to be reprovisioned. All other Internet apps are working fine. I'm connected wirelessly. Help!
    Vizio 42", btw.
    Could you post your device ID or hardware ID you see listed?
    Dan H.
    VUDU QA

    Comment


      #3
      Re: Connect failed - reprovisioned

      Hi Dan ...

      I am getting messages on both of my Sony Blu ray Disc players when Itry to play a movie "Failed to get playback information". All other video services loaded in my blu ray players are working.


      Update: Both seem to be working now. Been having issues the last week or so. Movies stop playing while watching giving message "unable to stream this video, contact vudu support" ..something like that. Both players.

      Comment


        #4
        Re: Connect failed - reprovisioned

        Originally posted by Sandra View Post
        Hi Dan ...

        I am getting messages on both of my Sony Blu ray Disc players when Itry to play a movie "Failed to get playback information". All other video services loaded in my blu ray players are working.


        Update: Both seem to be working now. Been having issues the last week or so. Movies stop playing while watching giving message "unable to stream this video, contact vudu support" ..something like that. Both players.
        Hello Sandra,

        We had a temporary outage earlier today. If you are seeing consistent playback errors, please contact our support team so we can take care of you. http://www.vudu.com/support.html?supportPage=home
        Dan H.
        VUDU QA

        Comment


          #5
          Re: Connect failed - reprovisioned

          Originally posted by DanielH View Post
          Could you post your device ID or hardware ID you see listed?
          I am also having these same problems if someone could help me

          :

          Comment


            #6
            Re: Connect failed - reprovisioned

            Originally posted by kathowery View Post
            I am also having these same problems if someone could help me

            :
            Sure, could you post your hardware ID?
            Dan H.
            VUDU QA

            Comment


              #7
              Re: Connect failed - reprovisioned

              I am having troubler with ,my vudu on my new blue ray player keeps saying connection failed

              Comment


                #8
                Re: Connect failed - reprovisioned

                I cant access my Vudu keeps saying connection failed and that it tried to provision over a hundred times here is the the message itis saying hardwareld LG02BP333CBDD846382563E2DF49 hardware base LG 02BP333CBDD8463825 trying to provision more then a hundred times

                Comment


                  #9
                  Re: Connect failed - reprovisioned

                  I am having the same problem, my Vizio tv says its connection failed and my devise needs to be reprovisioned.

                  Device ID: VZ01MSL 600199D D0A60CE D3EFE81

                  Please help!!

                  Comment


                    #10
                    Re: Connect failed - reprovisioned

                    Originally posted by DanielH View Post
                    Hello Sandra,

                    We had a temporary outage earlier today. If you are seeing consistent playback errors, please contact our support team so we can take care of you. http://www.vudu.com/support.html?supportPage=home
                    I'm glad this thread got started.
                    This is good to know that it wasn't just me as well.

                    I was having major problems with it trying to even stay above just SD on about every movie I played and that was with a 50 meg speed internet.

                    *Mine looks to be doing well*

                    I take that back mine is still having an issue with buffering.
                    Last edited by ydkjman; 03-29-2013, 03:36 PM. Reason: *Still a problem for me !!!!

                    Comment


                      #11
                      Re: Connect failed - reprovisioned

                      I am having issues as well. Movie quits all of a sudden and doesnt come back on. I pay $$ to have to constantly start movie over and over and over and over... Lame!

                      Comment


                        #12
                        Re: Connect failed - reprovisioned

                        Hi!

                        Vizio HDTV M3D470KDE, UID 9782466 stays loading, blinks, and continues loading; cycle repeats over and over. Device connects to other services flawlessly.

                        Error 28 operation timeout.

                        VZTTM3D 600199D FB93327 DF44FCB
                        3.1.0-100264-SystemDriver 1.6

                        Best Regards,

                        Comment


                          #13
                          Re: Connect failed - reprovisioned

                          Originally posted by mpgperez View Post
                          Hi!

                          Vizio HDTV M3D470KDE, UID 9782466 stays loading, blinks, and continues loading; cycle repeats over and over. Device connects to other services flawlessly.

                          Error 28 operation timeout.

                          VZTTM3D 600199D FB93327 DF44FCB
                          3.1.0-100264-SystemDriver 1.6

                          Best Regards,
                          Generally, error code 28 means that your firewall may be blocking the connection to VUDU. We would be happy to walk you through the process if you would like to troubleshoot. Have you opened ports on your router before?

                          13200-13299 TCP need to be opened on the IP address of your TV. You can call us as well at (888)554-VUDU if you would like to be walked through the process.
                          Dan H.
                          VUDU QA

                          Comment


                            #14
                            Re: Connect failed - reprovisioned

                            Hi Dan!

                            Thanks for taking time. The Xbox connects to Vudu without problems using the same connection (actually the same wire), and the TV set connects to other services as well, so I think there is a problem between Vudu and the TV. I already uninstalled and reinstalled Vudu but no change. I will take a look once more and will call if no progress.

                            Regards,

                            Update: Tried same configuration as the Xbox, I even put the TV into the DMZ, but no luck.

                            Comment


                              #15
                              Re: Connect failed - reprovisioned

                              Same here vudu connection failed. Hardware id.
                              LG02BP333CBDD846382591EE51BB. Blue ray player says trying to provision more than 100 times. Just bought it. Help.

                              Comment

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