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Connect failed - reprovisioned

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    #16
    Re: Connect failed - reprovisioned

    my vizio blu ray player is saying it needs to be reprovisioned the hardware id is vz01v37 000199d e69ada8 12fad9

    Comment


      #17
      Re: Connect failed - reprovisioned

      The way the Xbox connects to our service is actually different from the way TV's, blue-ray players, and streaming boxes do.

      Comment


        #18
        Re: Connect failed - reprovisioned

        OK, even from the DMZ (with all ports opened) did not work, what is next?

        Comment


          #19
          Re: Connect failed - reprovisioned

          Originally posted by whking View Post
          I paused a movie, came back 2 minutes later and screen was black, tried to load Vudu, but got Connection Failed message - device needs to be reprovisioned. All other Internet apps are working fine. I'm connected wirelessly. Help!
          Vizio 42", btw.
          I NEED MY REPROVISIONED AS WELL: VZ01MSL 600199D E0D8202 454CF08

          Comment


            #20
            Re: Connect failed - reprovisioned

            I have the same problem
            connection failed tried to provision over a hundred times
            Hardware ID: LG02BP3 33CBDD8 4638258 99E1069
            Device ID: 0
            Software Version: 3.1.0-100264-SystemDriverArm11mtk BD 1.0-99733

            Thanks

            Comment


              #21
              Re: Connect failed - reprovisioned

              Hi, my tv gets the connect failed message and needs re-provisioned. my info;

              Hardware ID MDEAW74 2002693 3EBB6DB 109F2E5
              Device id 0xD7FB8A
              software version 3-10-84673-DDea-014.03.1B_S-99733

              Comment


                #22
                Re: Connect failed - reprovisioned

                I am getting the same issue. On an LG blueray player
                hardware id: LG02BD4 23CBDD8 6480A71 A56C1AB
                software version: 3.1.0-85297-SystemDriverArm11mtk BD 1.0-99733
                Device ID: 0

                Comment


                  #23
                  Re: Connect failed - reprovisioned

                  Hardware id: VZ01ELE 600199D BF13788 7A21971
                  Device id: 0

                  vizio television.

                  Please help

                  Comment


                    #24
                    Re: Connect failed - reprovisioned

                    Why doesnt Vudu just post the solution? Im having the same issues but dont have the screen shot. Is this an internal thing or just each box..Its actually annoying that I have to go thru the process of creating a login to get a solution for something so common.

                    Comment


                      #25
                      Re: Connect failed - reprovisioned

                      Originally posted by olesoj View Post
                      Why doesnt Vudu just post the solution? Im having the same issues but dont have the screen shot. Is this an internal thing or just each box..Its actually annoying that I have to go thru the process of creating a login to get a solution for something so common.
                      Hello Olesoj,

                      We need the Hardware ID in order to fix the issue. This is a unique ID for each TV (Or, device), so unfortunately, you'll need to contact our support staff for a resolution. Our apologies for any inconvenience caused.

                      (888)554-VUDU
                      support@vudu.com
                      Dan H.
                      VUDU QA

                      Comment


                        #26
                        Re: Connect failed - reprovisioned

                        I am having trouble as well with my vudu account saying that that the connection failed and that my device needed to be reprovisioned...cannot seem to find help on the support part of the website...need help.

                        Comment


                          #27
                          Re: Connect failed - reprovisioned

                          Look at the previous post above yours on how to contact customer care.

                          Comment


                            #28
                            Re: Connect failed - reprovisioned

                            My vizio tv will no longer play vudu.... device needs to be reprovisioned.... hardware id vz01wea r00199d cb58d13 1d1dd38 please help

                            Comment


                              #29
                              Re: Connect failed - reprovisioned

                              Originally posted by Valanceer View Post
                              My vizio tv will no longer play vudu.... device needs to be reprovisioned.... hardware id vz01wea r00199d cb58d13 1d1dd38 please help
                              Go ahead and try again. I reprovisioned your device.

                              Comment


                                #30
                                Re: Connect failed - reprovisioned

                                My vizio tv was working after submitting a report but now its doing the same thing again.... device needs to be reprovisioned.... hardware id vz01wea r00199d cb58d13 1d1dd38 please help

                                Comment

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