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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Connect failed - reprovisioned

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    #16
    Re: Connect failed - reprovisioned

    my vizio blu ray player is saying it needs to be reprovisioned the hardware id is vz01v37 000199d e69ada8 12fad9

    Comment


      #17
      Re: Connect failed - reprovisioned

      The way the Xbox connects to our service is actually different from the way TV's, blue-ray players, and streaming boxes do.

      Comment


        #18
        Re: Connect failed - reprovisioned

        OK, even from the DMZ (with all ports opened) did not work, what is next?

        Comment


          #19
          Re: Connect failed - reprovisioned

          Originally posted by whking View Post
          I paused a movie, came back 2 minutes later and screen was black, tried to load Vudu, but got Connection Failed message - device needs to be reprovisioned. All other Internet apps are working fine. I'm connected wirelessly. Help!
          Vizio 42", btw.
          I NEED MY REPROVISIONED AS WELL: VZ01MSL 600199D E0D8202 454CF08

          Comment


            #20
            Re: Connect failed - reprovisioned

            I have the same problem
            connection failed tried to provision over a hundred times
            Hardware ID: LG02BP3 33CBDD8 4638258 99E1069
            Device ID: 0
            Software Version: 3.1.0-100264-SystemDriverArm11mtk BD 1.0-99733

            Thanks

            Comment


              #21
              Re: Connect failed - reprovisioned

              Hi, my tv gets the connect failed message and needs re-provisioned. my info;

              Hardware ID MDEAW74 2002693 3EBB6DB 109F2E5
              Device id 0xD7FB8A
              software version 3-10-84673-DDea-014.03.1B_S-99733

              Comment


                #22
                Re: Connect failed - reprovisioned

                I am getting the same issue. On an LG blueray player
                hardware id: LG02BD4 23CBDD8 6480A71 A56C1AB
                software version: 3.1.0-85297-SystemDriverArm11mtk BD 1.0-99733
                Device ID: 0

                Comment


                  #23
                  Re: Connect failed - reprovisioned

                  Hardware id: VZ01ELE 600199D BF13788 7A21971
                  Device id: 0

                  vizio television.

                  Please help

                  Comment


                    #24
                    Re: Connect failed - reprovisioned

                    Why doesnt Vudu just post the solution? Im having the same issues but dont have the screen shot. Is this an internal thing or just each box..Its actually annoying that I have to go thru the process of creating a login to get a solution for something so common.

                    Comment


                      #25
                      Re: Connect failed - reprovisioned

                      Originally posted by olesoj View Post
                      Why doesnt Vudu just post the solution? Im having the same issues but dont have the screen shot. Is this an internal thing or just each box..Its actually annoying that I have to go thru the process of creating a login to get a solution for something so common.
                      Hello Olesoj,

                      We need the Hardware ID in order to fix the issue. This is a unique ID for each TV (Or, device), so unfortunately, you'll need to contact our support staff for a resolution. Our apologies for any inconvenience caused.

                      (888)554-VUDU
                      support@vudu.com

                      Comment


                        #26
                        Re: Connect failed - reprovisioned

                        I am having trouble as well with my vudu account saying that that the connection failed and that my device needed to be reprovisioned...cannot seem to find help on the support part of the website...need help.

                        Comment


                          #27
                          Re: Connect failed - reprovisioned

                          Look at the previous post above yours on how to contact customer care.

                          Comment


                            #28
                            Re: Connect failed - reprovisioned

                            My vizio tv will no longer play vudu.... device needs to be reprovisioned.... hardware id vz01wea r00199d cb58d13 1d1dd38 please help

                            Comment


                              #29
                              Re: Connect failed - reprovisioned

                              Originally posted by Valanceer View Post
                              My vizio tv will no longer play vudu.... device needs to be reprovisioned.... hardware id vz01wea r00199d cb58d13 1d1dd38 please help
                              Go ahead and try again. I reprovisioned your device.

                              Comment


                                #30
                                Re: Connect failed - reprovisioned

                                My vizio tv was working after submitting a report but now its doing the same thing again.... device needs to be reprovisioned.... hardware id vz01wea r00199d cb58d13 1d1dd38 please help

                                Comment

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