Warranty question

[metallus2000]

Ok what does this mean? I asked the question earlier if the box died would I get a replacement with my content loaded? See below from warranty:

4. All VUDU Equipment and Content,
including replacement products, are
covered only for the original warranty
period. When the warranty on the original
product expires, the warranty on the
replacement product also expires.

[NA9D]

Re: Warranty question

Ok what does this mean? I asked the question earlier if the box died would I get a replacement with my content loaded? See below from warranty:

4. All VUDU Equipment and Content,
including replacement products, are
covered only for the original warranty
period. When the warranty on the original
product expires, the warranty on the
replacement product also expires.

While I do not work for Vudu and don't really want to speak for them, I will give you my interpretation.

The warranty info you see there is the warranty on the physical product. However content you own is yours. Well, the content technically always remains the property of the copyright holder, but your license to it is yours until the cows come home. Therefore, even if your box is out of warranty and you have to pay for a replacement, the content from your original box is still yours and will be added to the new box.

Going further the statement is specifically saying the following:

- If in your warranty period something in the box breaks and is repaired/replaced, that replacement warranty is only good for the remainder of the warranty period. In other words, if the ethernet chip craps out on you and you get it replaced with 6 months left on your warranty, that ethernet chip is only warranted for 6 more months. If you get it replaced with 1 day left in the warranty that replacement is warranted for 1 day. It's a normal warranty statement where replacement parts during the warranty period are only covered by the original warranty and not extended beyond it...


Perhaps G-Unit or someone from customer care can step in and give the "official" word...

Jon

[bqmeister]

Re: Warranty question

While I do not work for Vudu and don't really want to speak for them, I will give you my interpretation.

The warranty info you see there is the warranty on the physical product. However content you own is yours. Well, the content technically always remains the property of the copyright holder, but your license to it is yours until the cows come home. Therefore, even if your box is out of warranty and you have to pay for a replacement, the content from your original box is still yours and will be added to the new box.

Going further the statement is specifically saying the following:

- If in your warranty period something in the box breaks and is repaired/replaced, that replacement warranty is only good for the remainder of the warranty period. In other words, if the ethernet chip craps out on you and you get it replaced with 6 months left on your warranty, that ethernet chip is only warranted for 6 more months. If you get it replaced with 1 day left in the warranty that replacement is warranted for 1 day. It's a normal warranty statement where replacement parts during the warranty period are only covered by the original warranty and not extended beyond it...


Perhaps G-Unit or someone from customer care can step in and give the "official" word...

Jon

So if the warranty expires and the box breaks, you gotta shell out another $400 to access content you purchased.

[NA9D]

Re: Warranty question

So if the warranty expires and the box breaks, you gotta shell out another $400 to access content you purchased.

Well, if your Plasma TV which you spent $2500 on breaks after the warranty period what do you do?

What if your car breaks down after its warranty period?

Do you expect Vudu to guarantee their hardware forever?

I don't know what they would charge for a replacement box. Perhaps there's a discount, perhaps there's repair charges as the most likely thing to break is the hard drive and they are not that expensive...

Bqmeister, you are entitled to your opinion but you must have to spin and view EVERYTHING related to this box in a negative light. If you seriously are not interested in the box and just want to throw stones, then I would argue this isn't the place. I am not trying to stifle dissent but rather, this is a forum run by Vudu for their customers and for people interested in the box. It is not a place for people to act as trolls and throw stones at Vudu for no other reason than for the sheer fun of it.

[redwein]

Re: Warranty question

So if the warranty expires and the box breaks, you gotta shell out another $400 to access content you purchased.

That's the same with any hardware as has already been indicated in a response. You do need to remember though that if, in addition to the box, you spent $400 on 20 movies, you would not need to spend that again. That is the only sensible thing I could imagine anyone expecting.

[mbustin]

Re: Warranty question

Vudu knows what you bought, so if you replace the box I would think you would be allowed to re-download, since you paid for it.

Just read somewhere that TiVo is on the verge of rolling out attached storage (forget the term), so it probably won't be long before you can attach that 500GB USB drive to the vudu box to store your movies on ... except for Redwein - who probably has an EMC Symmetrix in his basement ....

[redwein]

Re: Warranty question

See you missed some of my earlier posts. I don't want to own or store any movies at all, as long as I can rent them whenever I want and have instant playback. I think I will save money by paying for every viewing, rather than betting on which ones will be watched enough times to save money by buying. The 2 things I want to see most in Vudu are every movie being rentable, and the viewing window extended to 48 or 72 hours.

[kmulder]

Re: Warranty question

The 2 things I want to see most in Vudu are every movie being rentable, and the viewing window extended to 48 or 72 hours.

Those are on my wish list also.


Visit the 5 Star Cinema

[mbustin]

Re: Warranty question

See you missed some of my earlier posts. I don't want to own or store any movies at all, as long as I can rent them whenever I want and have instant playback. I think I will save money by paying for every viewing, rather than betting on which ones will be watched enough times to save money by buying. The 2 things I want to see most in Vudu are every movie being rentable, and the viewing window extended to 48 or 72 hours.

I remember your posts. I remember that your wife likes to buy. You'll have to convnce her to rent and re-rent. She may just opt to buy, and then you'll have to power up the ole mass storage ... heh heh ...

[NA9D]

Re: Warranty question

Those are on my wish list also.

May I say that Vudu-Boy also has the same wishes that every movie be rentable (or ownable for that matter) and that the viewing time is extended.

[MaxH]

Re: Warranty question

The 2 things I want to see most in Vudu are every movie being rentable, and the viewing window extended to 48 or 72 hours.

I think everyone wants this. I've told them that I can't really rent a movie during the week because sometimes I don't come back downstairs (which is where the VUDU resides) after putting my daughter to bed until well after 9pm. If I start a movie that's more than 1.5 hrs at that point, I'm likely to not finish it before I go to bed, in which case I'd have to watch the remainder before my daughter goes to bed the next night...not something I'd do if it's rated R or PG-13.

We basically need to keep pushing--gently, but firmly. VUDU knows we want this, and they are trying to communicate our desires to the studios. I'm hoping once one of the smaller studios gives and starts making a lot more on rentals, the rest will cave.

[metallus2000]

Re: Warranty question

hey get back on my train tracks!...

I see how your interpretation would be I still have the content, but maybe that should be clarified by a company representative, because I initial read it the other way.

And your right after the warranty is out and the box breaks, I would expect to have to buy another (price should be down anyway) to get to my content, much in the same way if my computer died and I can't get to my e-mail or my DVD dies and I can't watch my DVD's...

[NA9D]

Re: Warranty question

hey get back on my train tracks!...

Sorry. Thread hi-jack attempt!

Anyhow, yeah, the content is guaranteed for sure. Try getting Best Buy or someone else to give you a new DVD for free if your 3 year old breaks it or decides to use it as piece of artwork...

[metallus2000]

Re: Warranty question

Yeah and most places like Best Buy and Lowe's will point you to the manufacterer after the 30 day return policy is up...

Ok answered my question....you may continue hijacking...