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Boot trouble

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    Boot trouble

    when I plug it in all that happens is the left light turns yellow and occasionally flashes what happened?

    #2
    Re: Boot trouble

    I'm assuming that you wait a few minutes. Do you see anything come up on he TV? Maybe it is a defective unit.

    Comment


      #3
      Re: Boot trouble

      I'm having the same problem. We've had the unit about 10 days. It was working fine last Sunday, but tonight when we tried to watch a movie (Friday night, of course!), it wouldn't turn on. We tried powering it up & down, and re-pairing the remote, but nothing works. When we power it up, the HDD makes a funny squeaking noise. I don't remember it doing that last week.

      Comment


        #4
        Re: Boot trouble

        Originally posted by glhasse View Post
        I'm having the same problem. We've had the unit about 10 days. It was working fine last Sunday, but tonight when we tried to watch a movie (Friday night, of course!), it wouldn't turn on. We tried powering it up & down, and re-pairing the remote, but nothing works. When we power it up, the HDD makes a funny squeaking noise. I don't remember it doing that last week.
        What do your 2 LEDs look like?

        Comment


          #5
          Re: Boot trouble

          This problem sounds worthy of contacting Vudu Customer Care:

          Sales and Customer Care
          http://supports.vudu.com/contact.php
          Mon-Fri 8am - 6pm (Pacific Time)
          Sat-Sun 8am -5pm (Pacific Time)
          Last edited by MaxH; 08-24-2008, 12:12 PM. Reason: remove phone #

          Comment


            #6
            Re: Boot trouble

            called suppoand they said it was a hard drive error and i need a new box

            Comment


              #7
              Re: Boot trouble

              Unfortunately, nobody has yet found a way to stop delivery services from occasionally drop-kicking an electronic device in transit to good customer.

              Comment


                #8
                Re: Boot trouble

                Customer Care promised to swap the box out for a new one. Here's their reply on 10/29 - "Sorry about the delay here. It appears that this is our first hardware failure in the field. I will follow up with you this afternoon with more details about what to do with the box. We will be advance shipping you a unit, but we're still working on ensuring that process goes smoothly."

                It's been 2 weeks, and I haven't been able to get any reply to repeated follow-up e-mails. I haven't received "advance shipping" on anything and have gotten no direction on what to do with the current black brick that is sitting in my living room. How long does it take to develop a process to ship a replacement box???

                I'm in the service industry and know poor customer care when I see it.

                $400 for a paper weight. I'm past getting annoyed. Maybe someone in this Forum knows someone at VUDU that can do something about this?

                Comment


                  #9
                  Re: Boot trouble

                  I'm sorry to hear this happened. You can bet that the moderators here will take steps today to get your situation addressed.

                  Comment


                    #10
                    Re: Boot trouble

                    Ed's right. We'll make sure you get some help. In the meantime, you might want to try calling customer service as well. Sometimes for some reason, e-mails get lost in the ether...

                    Comment


                      #11
                      Re: Boot trouble

                      glhasse,

                      Your replacement box is on its way. I will follow up with you in an e-mail.

                      Comment


                        #12
                        Re: Boot trouble

                        Thanks everyone for the assistance in getting assistance. Kevin e-mailed me today and a new box is on it's way . I have a FedEx tracking number, so I'll be back on track to VUDU in a couple of days!

                        Unfortunately, for some of us, e-mail is the best option to contact customer care. Today, I had 7 hours of meetings at work, and 2 hours of meetings after work! No time to call - unfortunately. E-mail, however, can be sent 24 hours a day. I don't mind waiting a day or two for a response, but this was excessive. VUDU recognized this and has made right by themselves.

                        Thanks again! Now I know how I'll be spending part of my long turkey day weekend!

                        Comment


                          #13
                          Re: Boot trouble

                          glhasse,

                          Well, we do have fairly long support hours as well... 9AM-7PM Pacific Mon-Fri, 11AM-7PM Pacific Sat/Sun. Hopefully some of that would fit in to your schedule...

                          Comment


                            #14
                            Re: Boot trouble

                            Originally posted by glhasse View Post
                            Thanks again! Now I know how I'll be spending part of my long turkey day weekend!
                            Indeed. Most people seem to be football-watchers on Thanksgiving. My family has always been a bunch of movie watchers.

                            Comment

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