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Vudu Forum Guidelines

Vudu Forum Guidelines

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Missing Movies

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    Missing Movies

    I had about 50+ purchased movies, and this morning I went to turn on one for my baby girl to watch and it said I have not purchased anything. It is the same way on Vudo.com and every other device.

    Please help
    thanks,
    Glen


    #2
    Re: Missing Movies

    Originally posted by Beachbum View Post
    I had about 50+ purchased movies, and this morning I went to turn on one for my baby girl to watch and it said I have not purchased anything. It is the same way on Vudo.com and every other device.

    Please help
    thanks,
    Glen

    Not trying to be funny, but did you confirm that you were logging into your account? If your Smart TV received a software update you might need to log in again. Worth checking.

    If your Smart TV or device says you ARE logged in, try logging out and logging in again.

    If that doesn't work, double check that your link to UVVU.com is still active. You might have to re-link. But I do not know how your account could become unlinked on its own (but it might be possible if your device had a software update).

    If all else fails, call Vudu or email Vudu customer service. I am sure they can help.

    Comment


      #3
      Re: Missing Movies

      Originally posted by Beachbum View Post
      I had about 50+ purchased movies, and this morning I went to turn on one for my baby girl to watch and it said I have not purchased anything. It is the same way on Vudo.com and every other device.

      Please help
      thanks,
      Glen

      Glen,

      Please PM me the email address you used to create your VUDU account. I would be happy to take a look.

      Comment


        #4
        Re: Missing Movies

        Customer service!! I am missing movies. Please give them back.

        Comment


          #5
          Re: Missing Movies

          Originally posted by Corydean View Post
          Customer service!! I am missing movies. Please give them back.
          We don't remove movies from your account. If you're missing some, it may be a UV link issue or you may have some filters set in your library.

          Comment


            #6
            Re: Missing Movies

            Originally posted by DanielH View Post
            We don't remove movies from your account. If you're missing some, it may be a UV link issue or you may have some filters set in your library.
            I am having this same issue out of the blue. Haven't updated my smart TV or anything. Just went to watch a movie and 3/4 of my library isn't showing up on the TV. It is still showing up on my computer though.

            Comment


              #7
              Re: Missing Movies

              Hello, I bought War of the Worlds from Paramount, my accounts are linked but it is not there.

              Comment


                #8
                Re: Missing Movies

                Originally posted by e30cabrio View Post
                Hello, I bought War of the Worlds from Paramount, my accounts are linked but it is not there.
                Mine is still there...

                Comment


                  #9
                  Re: Missing Movies

                  Is it the 1953 version of War of the Worlds?

                  http://www.vudu.com/movies/#!content...-of-the-Worlds

                  I got it through D2D. You can't view it by searching (since the movie is apparently not available for sale), but you can find it in your "My Vudu" collection. However, for some reason it doesn't show up when I filter my movies to 1950s Sci-Fi movies (I could only view it under 1950s movies), so it might not be tagged as sci-fi.

                  Comment

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