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Fandango at Home Forum Guidelines

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Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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The "Incorrect Aspect Ratio" Thread

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  • lujan
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Originally posted by Capt-Cupcake View Post
    Did everyone get the email about upgrading all HD copies to HDX? This is troublesome. Some of The universal monster films (Frankenstein, Mummy, Invisible Man) are in the incorrect "stretched" aspect ratio in HDX only. On those films, the HD version is the only version that you can watch (and the SD version). The HDX versions are just awful

    I'm afraid they're going to take away the HD versions, and those films will only be able to be viewed in standard DEF because those HDXs are stretched so badly
    I got it but it makes no difference to me as I no longer have any "HD" titles in my collection and haven't for quite a while.

    10 UHD
    752 HDX
    2 SD

    Leave a comment:


  • Capt-Cupcake
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Did everyone get the email about upgrading all HD copies to HDX? This is troublesome. Some of The universal monster films (Frankenstein, Mummy, Invisible Man) are in the incorrect "stretched" aspect ratio in HDX only. On those films, the HD version is the only version that you can watch (and the SD version). The HDX versions are just awful

    I'm afraid they're going to take away the HD versions, and those films will only be able to be viewed in standard DEF because those HDXs are stretched so badly

    Leave a comment:


  • Steveo3631
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Add My Sister Eileen, Kismet, Silk Stockings to the list

    Leave a comment:


  • olarmy96
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Originally posted by prkprkprk View Post
    Finally got around to updating the list. Thanks to everyone for sending me notices!
    One I noticed recently that doesn't seem to be on the list. I think it used to be SD only.

    Cahill: United States Marshall (HDX)
    Original Aspect Ratio: 2.35 : 1
    Vudu Aspect Ratio: 1.78 : 1

    Ironically, it has a DD+ soundtrack, but the aspect ratio is wrong. That makes it unwatchable to me.

    Leave a comment:


  • Dionycef
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    BatmanVsuperman extended UHD remains cropped in LG Oled .Guess the problem will remain permanent?
    Support remains quiet in this.

    Leave a comment:


  • Dionycef
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Dear Jake,
    No update received yet. Starting to lose hope here.

    Leave a comment:


  • ydkjman
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Originally posted by dsk_daniel View Post
    Hey, how about something gets done ASAP about those Indiana Jones movies?
    Amen to that statement !! Glad they can fix a movie that just came out but can't get one fixed that's been out for much longer !!

    Leave a comment:


  • Jake
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Originally posted by Dionycef View Post
    Any update on the fix?
    I am not going to purchase another UHD movie unless a fix is through. It is really annoying

    Thanks
    Just got the new encode. It should be live by tomorrow afternoon. As far as we know this was the only title with the issue.

    Leave a comment:


  • Dionycef
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Any update on the fix?
    I am not going to purchase another UHD movie unless a fix is through. It is really annoying

    Thanks

    Leave a comment:


  • Jake
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Originally posted by Jangonate View Post
    So it's been passed that day or so mark you offered and it's still cropping. Any updates? I paid a bit for yhis movie back on the 28th of June. It is now July 11th and I'm still having trouble watching it.
    I was told we'd have a new encode to fix it Friday, but it's not ready yet. It's actually a workaround for a bug in the LG TV firmware, but we think we have a way to workaround it with a new encode. Sorry about the delay.

    Leave a comment:


  • prkprkprk
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Finally got around to updating the list. Thanks to everyone for sending me notices!

    Leave a comment:


  • Jangonate
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Originally posted by Jake View Post
    We have found an issue with some DolbyVision movies on LG TVs - a new version will be published ASAP (within the next day or so).
    So it's been passed that day or so mark you offered and it's still cropping. Any updates? I paid a bit for yhis movie back on the 28th of June. It is now July 11th and I'm still having trouble watching it.

    Leave a comment:


  • dsk_daniel
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Originally posted by Jake View Post
    We have found an issue with some DolbyVision movies on LG TVs - a new version will be published ASAP (within the next day or so).
    Hey, how about something gets done ASAP about those Indiana Jones movies?

    Leave a comment:


  • Jangonate
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Originally posted by Jake View Post
    We have found an issue with some DolbyVision movies on LG TVs - a new version will be published ASAP (within the next day or so).
    Anxious for that and glad to see you're fixing it. It was driving me a bit crazy. I have an LG 55C6P.

    Leave a comment:


  • Jake
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Originally posted by Dionycef View Post
    Batman v Superman Extended in UHD keeps cropping top and bottom every 2 minutes .
    It is very irritating as it keeps changing all the time. HDX versions are OK UHD theatrical is also OK. The problem is at the extended edition. VUDU app in LG C6
    We have found an issue with some DolbyVision movies on LG TVs - a new version will be published ASAP (within the next day or so).

    Leave a comment:

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