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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Vudu is unprofessional and rude to customers

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    #1

    Vudu is unprofessional and rude to customers

    I rented 3 movies today and none of them would play right they all would freeze and it took about 3 times longer to watch them then it should have i have high speed internet that runs 11mbps plenty to stream in sd and the movies still wouldnt play. I called customer service to complain and the people at VUDU laughed at my wife and told her pretty much there wasnt anything they could do. So i pretty muched got ripped off by vudu
    Tags: None
    #2
    Re: Vudu is unprofessional and rude to customers

    Originally posted by jessem View Post
    I rented 3 movies today and none of them would play right they all would freeze and it took about 3 times longer to watch them then it should have i have high speed internet that runs 11mbps plenty to stream in sd and the movies still wouldnt play. I called customer service to complain and the people at VUDU laughed at my wife and told her pretty much there wasnt anything they could do. So i pretty muched got ripped off by vudu
    Hello Jessem,

    I checked the account associated with your email address and didn't find any rentals. Could you send me a private message including the email address you used to rent so I can take a better look at your complaint? Did you have an incident number.

    Comment

      #3
      Re: Vudu is unprofessional and rude to customers

      Originally posted by jessem View Post
      I called customer service to complain and the people at VUDU laughed at my wife and told her pretty much there wasnt anything they could do. So i pretty muched got ripped off by vudu
      I disagree with you jessem. My experience is that the Vudu staff is actually friendly, extremely knowledgeable about the service, and willing to do everything possible to help resolve issues.

      The only time I had a negative experience was at a Walmart store when the Photo Center staff did not know how to perform D2D properly.

      Aside from that, Vudu customer service has been stellar.

      Even better is enjoying Vudu's streaming HDX movies and TV shows. I couldn't ask for more.

      Ummmm....actually I CAN! I only wish I could get someone from Vudu to make me some fresh hot popcorn while I watch a 1080p streaming file!!!!

      Comment

        #4
        Re: Vudu is unprofessional and rude to customers

        Originally posted by nycomet View Post
        I disagree with you jessem. My experience is that the Vudu staff is actually friendly, extremely knowledgeable about the service, and willing to do everything possible to help resolve issues.
        I second this especially Dan H. who frequently visits the forums and is very willing to help out.

        I also wouldn't mind extra butter on that popcorn when it gets made

        Comment

          #5
          Re: Vudu is unprofessional and rude to customers

          From the 25+ support tickets I have submitted (1 is currently being worked on right now), I just wish that Vudu would STOP FIXING MY PROBLEMS SO DARN FAST AND EFFICIENTLY. I mean, half the time it doesn't even take 3 days to fix something, which is ridiculous! STOP FIXING MY ACCOUNT SO WELL!!! ARGH.

          All joking aside, Vudu has a WONDERFUL and VERY HELPFUL customer service.


          CinemaNow on the otherhand? Bought 12 movies on November 24th 2012... it is now February 27th 2013 (4 months and 3 days). Have they fixed my account? Nope... Have I talked to any supervisors about my account not working? Yes... 6 of them... Have they ATTEMPTED to fix my account? Lol, my initial problem was that my UV movies didn't link, and now they can't even REMOVE A MOVIE from my account.... FFS....

          So if I accidentally buy a movie on Vudu, Vudu's reps say "opps! let me fix that!" and BAM it's fixed.

          CinemaNow (and this is how they responded to me): *laughs* "Why would someone accidentally buy the wrong movie?".

          Really? So I got all up in their face... "Maybe I wanted to buy Cape Fear 1991 and not Cape Fear 1967? Honest mistake, wouldn't you say?... Yeah.. that shut them up fast...

          Vudu on the otherhand? They are ALWAYS nice to me and constantly update me with how my problems are going. I have NO PROBLEM spending my money with them.



          When Disney / MGM / Summit joins Ultraviolet:

          Comment

            #6
            Re: Vudu is unprofessional and rude to customers

            I can understand where Jessem is coming from. We have dealt with Customer service two times that was not a great experience. The first time was when the D2D first got started. For some reason, when Wal-Mart typed in the email address, our account would not come up. It was some kind of "glitch" on VUDU's end. Hmmm, it took customer service like a month to fix the problem and that was with me or my husband having to call them every few days. It was finally fixed. Now, we tried to redeem movie credit codes on here. For some reason it would not take them. It kept saying we had reached our limit of 5 redemptions, even though we had only redeemed 3. So, I started a case. Lol. After a cpl of days with no response, I called them. The lady asked for a picture of the codes and said she would send it to the tech dept as soon as the pic got there. I said no problem, sent the pic. Called them back on Tuesday (when I talked to her it was Friday) and talked to a not so friendly guy. He informed me that the pic was never sent to tech, but he would do it right then. He also told me that phone calls take precedence over cases started online. Interesting. Waited and waited.....nothing. So I called again and finally spoke with a helpful person, Nick I think is his name. He talked to the correct dept and was told they would get right on it. Last response from VUDU was on the 13th. Today is the 27th.

            My husband accidentally bought Godzilla on Cinemanow twice because of a website mess up. He contacted their support and they immediately removed the extra copy and not only gave us our money back, they sent a code for a free movie of our choice.

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