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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

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Movie Interuption

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    Movie Interuption

    Anyone have any idea on why the movie is contantly being interupted? This annoyance is more than I can take, I will take my money and business elsewhere if this matter isnt resolved.

    #2
    Re: Movie Interuption

    Originally posted by buzzbee View Post
    Anyone have any idea on why the movie is contantly being interupted? This annoyance is more than I can take, I will take my money and business elsewhere if this matter isnt resolved.
    Hi Buzz,

    Please give our support staff a call so we can get a case started and get you a refund for your non-watched content.

    (888)554-VUDU

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      #3
      Re: Movie Interuption

      Originally posted by buzzbee View Post
      Anyone have any idea on why the movie is contantly being interupted? This annoyance is more than I can take, I will take my money and business elsewhere if this matter isnt resolved.
      I'm not sure what you mean by 'interruption' exactly. I have found my Roku can be prone to rebuffering, and my bx100 will sometimes just randomly reboot itself during a movie. In both cases I've found that power cycling the device just before I want to watch seems to avoid the problems. Not terribly convenient...though not that big a deal either.

      Not sure if that helps or not.

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        #4
        Re: Movie Interuption

        I too am suffering the same malady. Have been for a few weeks. At first I blamed it on Comcast but they've checked my service out 3x now and I've been getting at minimum 20mbps and can get up to 30mbps now. I constantly speed test and that is not the issue. I've keep getting the message "Unable to start playback. Please contact Vudu customer service." Once I go out of playback and restart the movie it plays for awhile then does the same thing again. Sometimes it only happens once, and sometimes it happens 4-5-6 times and is VERY ANNOYING! It did it only once tonight playing Wreck-it Ralph and has done it 3x so far during Rise of the Guardians. Now that I see a telephone number to call I will be using it!

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          #5
          Re: Movie Interuption

          Originally posted by lordez4 View Post
          I too am suffering the same malady. Have been for a few weeks. At first I blamed it on Comcast but they've checked my service out 3x now and I've been getting at minimum 20mbps and can get up to 30mbps now. I constantly speed test and that is not the issue. I've keep getting the message "Unable to start playback. Please contact Vudu customer service." Once I go out of playback and restart the movie it plays for awhile then does the same thing again. Sometimes it only happens once, and sometimes it happens 4-5-6 times and is VERY ANNOYING! It did it only once tonight playing Wreck-it Ralph and has done it 3x so far during Rise of the Guardians. Now that I see a telephone number to call I will be using it!
          I have problems with the xbox app quitting constantly saying the vudu service is unavailable. It works fine on Roku though, so I think it may be app-oriented.

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