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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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    Buffering

    I'm really frustrated with my VUDU account. I haven't been able to watch a movie yet that wasn't interrupted every 10 minutes to buffer or reestablish connection. The only post I've seen addressing "buffering" says to unplug my ROKU for 10 seconds to free up memory. This didn't work. I'm ready to give up on VUDU and try something else!

    #2
    Re: Buffering

    Hello Salmon,

    Please create a help ticket so that customer care can assist you in resolving your buffering issues. If you're Roku is using a wireless connection, make sure you are withing range of your WiFi signal and have plenty of sustained bandwidth for the desired video quality you have chosen.

    https://vudu.custhelp.com/app/ask

    Comment


      #3
      Re: Buffering

      Originally posted by FelipeF View Post
      Hello Salmon,

      Please create a help ticket so that customer care can assist you in resolving your buffering issues. If you're Roku is using a wireless connection, make sure you are withing range of your WiFi signal and have plenty of sustained bandwidth for the desired video quality you have chosen.

      https://vudu.custhelp.com/app/ask
      I'm new to Vudu and needed to submit a support ticket. Luckily I found this post because the link you cite does not appear within the support section of the Vudu website, or I was unable to find it. I can view a list of my cases, but there is no link to submit a question!

      Comment


        #4
        Re: Buffering

        I never used to have this problem but now, all of a sudden in the past couple weeks, it's been happening more and more frequently for me, too. It is incredibly frustrating.

        I have a 40/15 download/upload stream in my house and I have my Vudu account hardwired to one TV through a Roku 2 XS box, another TV is connected and hardwired through my Oppo BDP-95. The last TV is wireless and connected to Vudu via the television's apps. Again... two of the three televisions are HARDWIRED via my network on a 40/15 stream.

        This has been flawless with Vudu and everything else for four months now but, within the last two weeks, no matter what television I watch Vudu on, I'll inevitably get a "Buffering" error at some point. The night before last, while I watched THE BARRENS, it "buffered" 5 times in 30 minutes. Last night, it happened again watching MEMOIRS OF AN INVISIBLE MAN, but it only happened twice. But, even ONCE is unacceptable on a connection like mine.

        This is something that I don't have any problems with using other services like Amazon Instant, Hulu + or Netflix. This only happens with Vudu and it's only started doing this within the last few weeks.

        Doing the "Network Test" on Vudu settings, it's always showing a 9+ meg signal and always recommends HDX, but I get buffering now with just about everything I watch.

        Comment


          #5
          Re: Buffering

          Originally posted by SynapseDon View Post
          I never used to have this problem but now, all of a sudden in the past couple weeks, it's been happening more and more frequently for me, too. It is incredibly frustrating.

          I have a 40/15 download/upload stream in my house and I have my Vudu account hardwired to one TV through a Roku 2 XS box, another TV is connected and hardwired through my Oppo BDP-95. The last TV is wireless and connected to Vudu via the television's apps. Again... two of the three televisions are HARDWIRED via my network on a 40/15 stream.
          I have Vudu on two different TV's. One via an original vudu bx100, the other via a roku 2/hd. Any time I plan to watch a movie I power cycle whichever device I am going to use as a matter of course otherwise I run into the buffering issue with the roku, or freezing/rebooting issues with the bx100. I don't have this issue at all watching Amazon Prime TV or Movies on my Roku so I'm not sure what is going on.

          Comment

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