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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Security Breach and Cust info stolen @ Vudu???

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    Security Breach and Cust info stolen @ Vudu???

    Hello, I am trying to find out how a company like Vudu can have a security breach and a cust's credit card info and person information obtained? Has Vudu not heard of ENCRYPTION? I received an email from Vudu about this a week ago and now my credit card company cancelled my card because they were warned about the breach. I now have to wait to receive another credit card because of this? I will now have to contact and change my credit card info for about 50 online merchants I have my card stored with. What is Vudu doing for their Customers because of this obvious error on their part? Is this the right place for this or who can I email within Vudu about this?

    Re: Security Breach and Cust info stolen @ Vudu???

    Hello Brian,

    Please take a look at the FAQ section we set up for this:

    If you have any questions after reviewing the FAQs, please contact us by calling 855-968-8838 or by email at


      Re: Security Breach and Cust info stolen @ Vudu???

      Originally posted by DJ BrianBASS View Post
      Has Vudu not heard of ENCRYPTION?
      I am hopeful that Vudu (as well as other companies) can learn from this. While there is certainly no such thing as total security, they can certainly make it very difficult for them.

      Dan, while I feel it is very likely that Vudu is considering upgrading security going forward, I would like to ask you to suggest they adopt full-disk encryption.

      The Ultimate & Enterprise versions of Windows 7 include BitLocker at no additional charge. For other versions of Windows and other operating systems, TrueCrypt is available at no charge. Check Point is another good commercial solution.


        Re: Security Breach and Cust info stolen @ Vudu???

        It would be really cool if vudu could put up an image walkthrough of their facility. If their security is good enough, this would alleviate a lot of people's fears. There have been a lot of angry comments on facebook and tech blogs, and vudu needs to do something to stop the bleeding.