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Vudu Forum Guidelines

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Customer Support?

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    Customer Support?

    I submitted a case to Vudu's support group on June 1st because I was unable to view some movies on Vudu from my Ultraviolet account. I recieved a response the same day from one of their customer care representatives and she acknowledged the problem and said they would look into it. However, I noticed on June 6th, the case had been closed with no solution to my problem. I responded the same day and have yet to receive any kind of response from them.

    Have any of you had similar problems with their customer support?

    #2
    Re: Customer Support?

    Originally posted by xtremeIX View Post
    I submitted a case to Vudu's support group on June 1st because I was unable to view some movies on Vudu from my Ultraviolet account. I recieved a response the same day from one of their customer care representatives and she acknowledged the problem and said they would look into it. However, I noticed on June 6th, the case had been closed with no solution to my problem. I responded the same day and have yet to receive any kind of response from them.

    Have any of you had similar problems with their customer support?
    Hello Xtreme,

    My apologies for your poor experience with our support team. Would you mind sharing your case number so i can take a look at what exactly happened?
    Dan H.
    VUDU QA

    Comment


      #3
      Re: Customer Support?

      Originally posted by DanielH;
      Hello Xtreme,

      My apologies for your poor experience with our support team. Would you mind sharing your case number so i can take a look at what exactly happened?
      My case number is 130601-000368

      Thank you!

      Comment


        #4
        Re: Customer Support?

        FWIW, my experience with VUDU Customer Service has always been excellent!

        I don't know many companies with support forms staffed with real employees that try to help. Usually it's volunteers and peer-to-peer support, with no corporate responses.

        Comment


          #5
          Re: Customer Support?

          It's now 9 days later and I still haven't heard any response from Vudu in regards to my case.

          Comment


            #6
            Re: Customer Support?

            Sorry about that, I'll have someone look at your case and respond to you shortly.

            Comment


              #7
              Re: Customer Support?

              Originally posted by FelipeF View Post
              Sorry about that, I'll have someone look at your case and respond to you shortly.

              It is now 18 days and I still have yet to hear from Vudu on my case.

              Comment


                #8
                Re: Customer Support?

                Originally posted by xtremeIX View Post
                It is now 18 days and I still have yet to hear from Vudu on my case.
                Hello Xtreme,

                Please check your inbox. We were able to figure out what happened.

                Our apologies for the long delay in your case. If you have any questions, please let us know.
                Dan H.
                VUDU QA

                Comment


                  #9
                  Re: Customer Support?

                  I am having the same problem. Its been over a month now since I contacted vudu about my problem and it still hasnt been resolved. Here is my case #130603-001080 if anyone wants to help me. I created it on 6/3/2013. It is now 7/2. What gives?

                  Comment


                    #10
                    Re: Customer Support?

                    Originally posted by VuduBoy View Post
                    I am having the same problem. Its been over a month now since I contacted vudu about my problem and it still hasnt been resolved. Here is my case #130603-001080 if anyone wants to help me. I created it on 6/3/2013. It is now 7/2. What gives?
                    I'm going to ask the agent who has your case to give you an update.

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