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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Downloading OWNED movie content on VUDUtoGo

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    Downloading OWNED movie content on VUDUtoGo

    I have been trying to work with support now for 3 months to be able to download my owned movies on VUDU via VUDUtoGO. I have been unable to download any content for more than 8-9 months, getting the error "There was an problem downloading your content. Please trying again later. I've tried different browsers; uninstall all the Adobe's and VUDUtoGO. Recently I was asked to run a test on my system and email the results via an attachment to them which I did. Now I have not got a reply for more than 10 days. I'm only trying to down the movies to my particular device. I have IPads and Galaxy Tab 2 which I was going to use them on. I'm just wondering if anyone else is having a downloading problem?

    Re: Downloading OWNED movie content on VUDUtoGo

    Can you post your case # so I can take a look?


      Re: Downloading OWNED movie content on VUDUtoGo

      Originally posted by Shoffy1 View Post
      I have IPads and Galaxy Tab 2 which I was going to use them on. I'm just wondering if anyone else is having a downloading problem?
      If you intend to watch downloads on those devices, you must use their download feature. The current format for Vudu downloads does not allow for any copying or sharing of files (not even two computers on the same network using the same download directory). Once the CFF is released this should be resolved.


        Re: Downloading OWNED movie content on VUDUtoGo

        Shoffy, do you have a family member or good friend you trust who has a laptop? If I had this problem, I'd ask them to bring it over, install Adobe AIR and VuduToGo, and see if they can download over your network. Then, if they can't, ask them to take the laptop home and try it there. That will help determine whether the issue involves your computer configuration or your network (firewall, etc.), which would narrow it down a lot.

        You will have to give them your Vudu password for the second part, so make sure it's someone you trust.

        Alternatively, if you have a laptop, you could try using VuduToGo from a network other than your home network to rule that part out.

        Hope this helps.


          Re: Downloading OWNED movie content on VUDUtoGo

          Ive had something similar. If when downloading via wifi you lose the connection even for 1 second, the whole process gets ruined and gives you the same error. Try a direct line instead of wifi if you havent already. Hope this helps.