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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Cannot watch Star Trek Into Darkess before release.

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    Cannot watch Star Trek Into Darkess before release.

    When I purchased my per-release at Walmat the back of the package states that I can watch the movie 3 weeks before the release of the dvd. It is released on Aug. 20th. That means I should be able to view it July 31 or August 1st. I the My Movies page of VUDU its is listed but I cannot view the movie. Why is this? If I had known this I would have just waited for the release of the DVD. Can someone explain. Thanks.

    #2
    Re: Cannot watch Star Trek Into Darkess before release.

    Star Trek Into Darkness will be released on DVD, Blu-ray, Blu-ray 3D, and On Demand on September 10, 2013. A digital download of the film will be available three weeks earlier, on August 20.

    Comment


      #3
      Re: Cannot watch Star Trek Into Darkess before release.

      Thank you for the clarification. I was under the impression it was being released on the 20th.

      Comment


        #4
        Re: Cannot watch Star Trek Into Darkess before release.

        Well, today is Aug. 20th and I still can't play the movie. Is anyone else having the same problem?

        Comment


          #5
          Re: Cannot watch Star Trek Into Darkess before release.

          Originally posted by chazman2k View Post
          Well, today is Aug. 20th and I still can't play the movie. Is anyone else having the same problem?
          The movie is up and working just fine. Perhaps reboot your streaming device to clear the cache.

          Comment


            #6
            Re: Cannot watch Star Trek Into Darkess before release.

            Yep. I can watch it fine. Even on my computer I can see it in HDX.

            Comment


              #7
              Re: Cannot watch Star Trek Into Darkess before release.

              Ok, I'm good. Downloading as I type.

              Comment


                #8
                Re: Cannot watch Star Trek Into Darkess before release.

                I was able to watch it fine, but I noticed the sound mixing was off. Dialog was coming from the rear speakers as well as the center channel, but not from the fronts. Sound effects were muted but the music levels seemed ok. I don't know if this was intentional, but it just didn't seem correct.

                Comment


                  #9
                  Re: Cannot watch Star Trek Into Darkess before release.

                  Originally posted by Kahlidan View Post
                  I was able to watch it fine, but I noticed the sound mixing was off. Dialog was coming from the rear speakers as well as the center channel, but not from the fronts. Sound effects were muted but the music levels seemed ok. I don't know if this was intentional, but it just didn't seem correct.

                  What device were you using when you saw this? I'm going to go ask our QA to check it now (and see if it's a problem with the encode or the device...)

                  Comment


                    #10
                    Re: Cannot watch Star Trek Into Darkess before release.

                    I watched on our Panasonic TV, and it was terrific!

                    Comment


                      #11
                      Re: Cannot watch Star Trek Into Darkess before release.

                      Watched it tonight with no problems and the sound was terrific!

                      Comment


                        #12
                        Re: Cannot watch Star Trek Into Darkess before release.

                        I watched it through a standalone Sony blu-ray player routed to a 7.1 Yamaha receiver (for some reason my PS3 upmixes 2.0 tracks to 5.1 and it doesn't sound right). All other titles I've played on it are fine and decode correctly-it's not on my end.

                        Comment


                          #13
                          Re: Cannot watch Star Trek Into Darkess before release.

                          Originally posted by Kahlidan View Post
                          I watched it through a standalone Sony blu-ray player routed to a 7.1 Yamaha receiver (for some reason my PS3 upmixes 2.0 tracks to 5.1 and it doesn't sound right). All other titles I've played on it are fine and decode correctly-it's not on my end.
                          Can't quite explain that. I've got a Yamaha YSP-4100 Soundbar I use downstair in the living room. It's obviously not a surround system but having 42 separate driver and multiple amps it is wired up as one. Through it's trickery though I end up with I think something similar. When certain occasional programs come on that are on 2.0 (but this doesn't seem to be all 2.0 might you) and I always have the box in 5.1 surround mode I get this really weird effort and it just sounds horrid. When I switch it to 2.0 it sounds perfect.

                          Comment


                            #14
                            Re: Cannot watch Star Trek Into Darkess before release.

                            Well, I tried watching it again and now it's fine-I'm not sure why it was decoding that way, but whatever the issue was seems to have disappeared.

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