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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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We Don't REALLY "Own" What We Buy.

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    We Don't REALLY "Own" What We Buy.

    I have just downloaded several television episodes that I purchased. Upon attempting to burn them to a DVD, I learned that they are nowhere to be found on my Mac. I contacted support, asking for assistance, and received a very short one-sentence response that they are stored in an "undisclosed file", and could not access them without the VUDU2GO App.

    I purchased these television episodes, and should be able to burn them to a disc, since I own them.

    How is this even remotely justifiable? We need to be able to do what we wish with the movies/titles we own, short of anything illegal. Since I own the shows I bought, I should be able to burn them to a DVD. I find this to be an unacceptable restriction; I simply wanted to make a DVD of the things I own so I could watch them at my grandparents' - downloading the app isn't possible, since they do not have internet.

    Again, I own the titles; I should be able to burn them to a DVD if I so choose.
    This issue needs to be resolved. As customers, we should be allowed to do what we wish with our movies.
    If you're concerned about theft, set a limit for number of downloads. But this is not acceptable. by any means.

    #2
    Re: We Don't REALLY "Own" What We Buy.

    I am fine with it. We do own it, we just can't copy or burn it.
    This is the way it is supposed to be, and the way studios will support UV and digital purchases.

    Comment


      #3
      Re: We Don't REALLY "Own" What We Buy.

      JaymieX,

      I understand your frustration. However, all UV vendors have this requirement (playback via their app alone). Amazon Instant Video does too.

      iTunes stores the files in your iTunes library media folder, but the file is not portable by any means.

      All EST (electronic sell through) vendors have the model of which you have run into with Vudu.

      If you are looking for portability via a compact disc, the only way I know of is to rip a packaged media, convert via Handbreak into which ever final format you wish, and then copy it onto your portable media.

      However, I have found simply streaming to my TVs negates the need for physical copies. You may feel differently and wish to preserve a copy of your purchased EST titles in physical form. To me, that would be wasted effort, but I do appreciate that you may feel differently.

      As far as ownership, the digital locker method is a pretty well established model due to the trail blazed from MP3 purchases. EST of movie industry content is simply an extension of the digital rights locker model already in place for other forms of electronic content.

      If this model is not to your liking, you may wish to instead elect the purchase of packaged media from now on. Vudu only sells digital rights.

      Comment


        #4
        Re: We Don't REALLY "Own" What We Buy.

        This issuie will be addressed when the Common File Format for UltraViolet is deployed. You will be able to download a standalone file of the movie and play it on a variety of players on a hard drive, network drive, USB drive, or DVD. Then you won't have to have access to the internet to play your movies. This is supposed to be launched later this year, but it has already been delayed from last year.

        http://www.uvdemystified.com/uvfaq.html#toc3.2

        Comment


          #5
          Re: We Don't REALLY "Own" What We Buy.

          Originally posted by JaymieX View Post
          I have just downloaded several television episodes that I purchased. Upon attempting to burn them to a DVD, I learned that they are nowhere to be found on my Mac. I contacted support, asking for assistance, and received a very short one-sentence response that they are stored in an "undisclosed file", and could not access them without the VUDU2GO App.

          I purchased these television episodes, and should be able to burn them to a disc, since I own them.

          How is this even remotely justifiable? We need to be able to do what we wish with the movies/titles we own, short of anything illegal. Since I own the shows I bought, I should be able to burn them to a DVD. I find this to be an unacceptable restriction; I simply wanted to make a DVD of the things I own so I could watch them at my grandparents' - downloading the app isn't possible, since they do not have internet.

          Again, I own the titles; I should be able to burn them to a DVD if I so choose.
          This issue needs to be resolved. As customers, we should be allowed to do what we wish with our movies.
          If you're concerned about theft, set a limit for number of downloads. But this is not acceptable. by any means.
          Sounds like you meant to buy the physical DVD or BluRay version instead. Welcome to the new digital age.

          Comment


            #6
            Re: We Don't REALLY "Own" What We Buy.

            Originally posted by Walter-S_North_Carolina View Post
            JaymieX,

            [...]

            However, I have found simply streaming to my TVs negates the need for physical copies.
            Actually, I found that VuduToGo negated my need for physical copies. I have plenty of downloaded movies on my laptop and my iPad that I still haven't watched. (Although I have to admit that CFF would be a really big improvement, as I could use my 750GB external drive to store a lot more movies than I can fit on my laptop.)

            And you can't use a DVD on a tablet or a smartphone.

            Comment


              #7
              Re: We Don't REALLY "Own" What We Buy.

              Where is this Vudu2Go App? Vudu Player seems to be the only legitimate app I can find in Googles Playstore or in Apples App store and both have very low ratings. Is Vudu Player the app I would use to watch purchased content while offline? My wife refuses to purchase anymore digital media unless we can watch it offline; she prefers a physical library & rips everything. I prefer a digital library but I admit its useless when you don't have access to internet.

              Comment


                #8
                Re: We Don't REALLY "Own" What We Buy.

                Originally posted by tbone View Post
                Where is this Vudu2Go App? Vudu Player seems to be the only legitimate app I can find in Googles Playstore or in Apples App store and both have very low ratings. Is Vudu Player the app I would use to watch purchased content while offline? My wife refuses to purchase anymore digital media unless we can watch it offline; she prefers a physical library & rips everything. I prefer a digital library but I admit its useless when you don't have access to internet.
                I agree with the last part of this poster's statement......I do not like any of the newer "cloud storage" type services due to vulnerabilities of hacking, cyber attacks, outages, etc......I have not purchased a lot of movies from VUDU lately.....I wait and trot down to the local video store when they are selling their BD's at 3 for $21.....I buy them and convert them to MKV's to put on my media servers.....CFF can't come fast enough for me, as my needs are very specific....I do not watch my films on a small screen....And some of the latest, $22.99 for Star Trek -Into Darkness, and World War Z? Too high for me without the ability to store them on my servers.....

                In all fairness I can download the films onto my WD Live Hub, but I still have to be connected to the 'Net and go into the VUDU app on the Hub to view the films....That said, again, CFF can't arrive fast enough......

                Comment


                  #9
                  Re: We Don't REALLY "Own" What We Buy.

                  Originally posted by canadien37 View Post
                  In all fairness I can download the films onto my WD Live Hub, but I still have to be connected to the 'Net and go into the VUDU app on the Hub to view the films....That said, again, CFF can't arrive fast enough......
                  The WD Live Hub needs a fast broadband connection to watch downloads. Someone at VUDU seems to miss the point of downloading your movies. I agree with you, I can't wait for CFF!

                  Comment


                    #10
                    Re: We Don't REALLY "Own" What We Buy.

                    Originally posted by tsken02 View Post
                    The WD Live Hub needs a fast broadband connection to watch downloads. Someone at VUDU seems to miss the point of downloading your movies. I agree with you, I can't wait for CFF!
                    From my experience, the downloaded files do play from the Hub's internal HDD, so a fast connection is not needed, just a connection for authentication purposes.....

                    Comment


                      #11
                      Re: We Don't REALLY "Own" What We Buy.

                      Originally posted by canadien37 View Post
                      From my experience, the downloaded files do play from the Hub's internal HDD, so a fast connection is not needed, just a connection for authentication purposes.....
                      Believe me, I've played them on a slow connection, and it prompts constantly to let you know your connection is too slow to play a downloaded HDX movie. It makes no sense, but it's true. Others have complained on the WD site too.

                      Comment


                        #12
                        Re: We Don't REALLY "Own" What We Buy.

                        Legally speaking, you NEVER own the content you buy, regardless of the distribution mechanism (dvd/blu-ray/est). All you ever purchase is a license to watch/listen to it.

                        For storage purposes, I personally like that someone else stores my media, with redundancy. If my hard drive goes down, my movie collection is not affected.

                        As others have mentioned, the release of the CFF should alleviate most of the grievances of those that wish to store/stream locally.

                        Comment


                          #13
                          Re: We Don't REALLY "Own" What We Buy.

                          Originally posted by tsken02 View Post
                          Believe me, I've played them on a slow connection, and it prompts constantly to let you know your connection is too slow to play a downloaded HDX movie. It makes no sense, but it's true. Others have complained on the WD site too.
                          That is strange, because I checked a while ago, and while a downloaded movie was playing, there was very little network activity going on, in comparison to streaming directly.....It may have changed......

                          Comment


                            #14
                            Re: We Don't REALLY "Own" What We Buy.

                            Originally posted by tbone View Post
                            Where is this Vudu2Go App? Vudu Player seems to be the only legitimate app I can find in Googles Playstore or in Apples App store and both have very low ratings. Is Vudu Player the app I would use to watch purchased content while offline? My wife refuses to purchase anymore digital media unless we can watch it offline; she prefers a physical library & rips everything. I prefer a digital library but I admit its useless when you don't have access to internet.
                            It is actually a Windows (and Mac) program for use on a computer. It does allow for HDX playback of many titles.
                            You can find it here when you are logged in: http://www.vudu.com/in_home_disc_to_digital.html

                            Comment


                              #15
                              Re: We Don't REALLY "Own" What We Buy.

                              Despite the downfalls of digital, it does feel safer than owning the physical. I've been through a flood, house fire, theft, etc and grabbing your video collection ends up low on the totem pole. Especially when you only have minutes to grab anything that seems important.

                              Now, if my home burns down, floods out, or is robbed then my movies will be safe and easy to get back with digital. However, a hacked account or emp or whatever can just as easily take them away.

                              I just look at everything as temporary regardless of which format I use and understand the restrictions to avoid funstrations.

                              Comment

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