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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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    Please help me here ... I am new to VUDU ... registered yesterday, Feb 14, Valentines day) so the wife and I could watch and relax under the covers with some new movies on date night.

    (I had the candles, hot waxx, massage table prepared, two sets of hot rocks and creams in crock pot and some of the sexiest date night movies picked out a beautiful lady could watch!) The dinner table was set with flare for a quick, healthy course of sweet honey ham with glistening brown rice tosses in garlic, rosemary, onions, and other spices, topped off with a bottle of French Champagne.

    I set up the VUDU account with a $5.00 gift card, then added my credit card (since there was no option to watch a "free" movie regardless of the cost, without adding a credit card) ((SCAM ALERT SCAM ALERT)). Anyway .. While wife was out preparing dinner and hiding valentine gifts, I get VUDU set up with movies picked out to watch after we enjoy our Valentine dinner she prepared.

    I stream from my router and wireless wi-fi directly to my Roku (which houses among other things, VUDU). Distance is about 20 feet, I been running this setup for over a year with no problems, Speed test and VUDU test confirms 10321mbps streaming.

    No problem setting things up, watched a couple trailers (sound worked with trailers), ran a speed test ...test showed 10321mbps so I have more than enough streamer tubes to watch HDX ~ HD ~ or SD.

    Before logging in to VUDU, I had watched the opympics a few hours, no sound problems, watched various channels shows from RUKU, no sound or other problems.

    We settled on the movie "Fast Furious 6" played the trailer and liked it. When trailer finished, we returned to watch the entire movie in HD. The Movie began and through about 5 minutes, there was NO SOUND. I tried everything I could and still NO SOUND from the movie!

    My Setup: My roku 2XD streams from my wifi about 20 feet away directly hardwired to the new HD TV. We view netflix, pandora, weather, amazon and many others over a year now with no issues.

    I turned everything off and checked sound at TV, sound at 5-1 sound bar, all connections and fittings. Nothing was amiss. I turned everything back on. TV works with sound. Regular TV movies and shows work with sound. Speakers work with sound. Roku plays netflix with sound. Logged in to VUDU, went back to the movie we waanted to watch "Fast Furious 6" ~~ great picture, NO SOUND.

    OH, so now we try another movie ~~~ VUDU took over $5 from my credit card this time (did not credit any from the first movies I was unable to watch). This movie began playing .. NO SOUND AGAIN. Is this a VUDU ISSUE/PROBLEM?

    No one here could figure the problem out. At least NETFLIX has a PHONE NUMBER where you can get a representative on the line in just a few minutes 24/7 and get an issue like this taken care of .... all VUDU issues (that I can find) is either send an email (which I did 12 hours ago and still no response), or come to the forums seeking help.

    PLEASE HELP or give me some enlightened INPUT ..... or a VUDU phone number ! ! ! !

    NEEDLESS TO SAY ..... my wife was DISAPPOINTED because she did not get to watch any new movies she hopped for and myself ..... (1) lost the $5 on the figt card and (2) my credit card has been charged about $6 and we have yet to watch a movie. FLUSTERATING ................. THANKS TO YOU VUUUDUUUU>>>>>>>

    Re: NO SOUND

    This is actually a Roku issue and the way it handles "Dolby Digital +" audio. Please change the audio setting on your Roku to STEREO. Now you should get audio with all movies on Vudu.