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Vudu Forum Guidelines

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Not Impressed by VUDU

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    #16
    Re: Not Impressed by VUDU

    Originally posted by Nded View Post
    Well, the box I received was still "live" on the previous owners account. Certainly I could have just ran with it that way and rented a bunch of movies on the other guys tab - lucky for him I wouldn't think of doing such. I think we are dealing with such a new concept that the folks deciding to sell their used Vudu's don't understand the procedure and what they are risking.
    In my case I bought it from a lady, who I just called & asked her if she canceled her account. She said she cancelled her credit card and thought that was good enough. I asked her to cancel her vudu account. According to her there is still credit on the account. I don't know if that credit will follow the box when it transfers to my name & I don't want to just start renting movies on someone elses account.

    Comment


      #17
      Re: Not Impressed by VUDU

      While we're waiting for Vudu support to snatch victory from the jaws of defeat, if you don't mind my asking, what did you have to pay for this "used" box? (I'll understand if your response is MYOB)

      Comment


        #18
        Re: Not Impressed by VUDU

        Originally posted by perrelet View Post
        In my case I bought it from a lady, who I just called & asked her to cancel her account. She said she cancelled her credit card and thought that was good enough. I asked her to cancel her vudu account. According to her there is still the $200 credit on her account + what the initial credit card charge she put on it during activation. So my box is still "live" on her account. I don't know if that $200 credit will follow the box when it transfers to my name & I don't want to just start renting movies on someone elses account.
        Well I suppose this is a gray area of ethics, but depending how well you know this person, since their credit card is not valid, they may allow you to logon to their account and you could then add your credit card to that account and change userid and psw.

        I mean if I got it from a friend or realative, it wouldn't be a problem for me.

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          #19
          Re: Not Impressed by VUDU

          I just checked my own account and verified that no credit card info is displayed and it can be changed to another card number.

          Comment


            #20
            Re: Not Impressed by VUDU

            I couldn't find the enhancement request thread, so I'll do it here.

            I would recommend adding a feature in the Advanced Settings to Deactivate (EDIT: Or Reactivate) the Box.

            I first thought about having it added to the User Account, but it would get complicated for people having more than one box.

            And it would also allow a new owner to do it without having to contact or get permission from the seller of a used box (i.e. Ebay sellers, etc.)

            Comment


              #21
              Re: Not Impressed by VUDU

              Originally posted by HD_Dude View Post
              Can you just tell me where your trash can is?

              Comment


                #22
                Re: Not Impressed by VUDU

                I did receive an email this evening from support. I guess I very well may have "Over Reacted" a bit. I am one who prefers live tech support as opposed to an email type of a system. I guess maybe that is how things are going to be in the future with how company's provide support? Believe me I want this Vudu box experience to be better than what blockbuster has to offer, because it does indeed appear to be a much more "Polished" device than Blockbusters. If I had chosen to purchase a new box, I'm sure it would have been a painless setup.

                Comment


                  #23
                  Re: Not Impressed by VUDU

                  I wish live support was still there as well. But the cost of having it with actual support people who are knowledeable and technical (and not reading a script) is extremely expensive.

                  Comment


                    #24
                    Re: Not Impressed by VUDU

                    Originally posted by perrelet View Post
                    I did receive an email this evening from support. I guess I very well may have "Over Reacted" a bit. I am one who prefers live tech support as opposed to an email type of a system. I guess maybe that is how things are going to be in the future with how company's provide support? Believe me I want this Vudu box experience to be better than what blockbuster has to offer, because it does indeed appear to be a much more "Polished" device than Blockbusters. If I had chosen to purchase a new box, I'm sure it would have been a painless setup.
                    I think this is a great question!! Shultzy how does VUDU keep track and honor multiple deals and offerings when registering your new box??

                    Comment


                      #25
                      Re: Not Impressed by VUDU

                      Originally posted by HeadHodge View Post
                      I think this is a great question!! Shultzy how does VUDU keep track and honor multiple deals and offerings when registering your new box??
                      No idea. I'd ask a staff person.

                      Comment


                        #26
                        Re: Not Impressed by VUDU

                        Originally posted by NA9D View Post
                        No idea. I'd ask a staff person.
                        You're true to form. Hope to see your old Avatar again someday!!

                        Comment


                          #27
                          Re: Not Impressed by VUDU

                          Originally posted by HeadHodge View Post
                          You're true to form. Hope to see your old Avatar again someday!!
                          I'm really not being Schultzy about this. I really do not know how they handle it. It's not that I know and can't tell - I really don't know...

                          Comment


                            #28
                            How things work

                            Originally posted by HeadHodge View Post
                            I think this is a great question!! Shultzy how does VUDU keep track and honor multiple deals and offerings when registering your new box??


                            Why wait for Shultzy when Carnac has the answers at his fingertips?

                            Consider the Best Buy promo - Vudu kept a log of all the Vudu system ID's they shipped to Best Buy. They input this information into an electronic automated information processing device (aka computer) sort of like this one


                            When a Vudu system with the registered BB system ID is activated before the posted deadline, the elctronica automated information processing device knows to put $200 in Vudu Bucks into the owners account, which suddenly looks like this:



                            Then the electronic automated information processing device follows a simplified series of logical tasks and specific directions (aka program) to keep track of the customer's account. Some Vudu bucks have relatively short lives (i.e. the Best Buy bucks expire in 120 days, so use them or lose them), other Vudu bucks may not (i.e. the Holiday $149 special had $50 in Vudu Bucks with no published expiration date). While it is hard to imagine the complexity of keeping track of the special deal for each Vudu box, the electronic automated information processing device is able to handle this task with ease!

                            Hope y'all have a happy new year.

                            Comment


                              #29
                              Re: Not Impressed by VUDU

                              I think I would have been satisfied with something like: "VUDU is able to track their boxes sent to wholesalers and have the ability to match up those boxes with various promotions upon box activation".

                              But I liked your explanation way better!!!!

                              I was initially thinking that VUDU Customer Reps were taking care of this task.


                              Comment


                                #30
                                Re: Not Impressed by VUDU

                                Originally posted by perrelet View Post
                                I purchased a used vudu box & NOBODY will help me set it up over the phone..

                                If you can't set this equipment by yourself in under 5 minutes then you don't deserve it. Please return it to the original owner ASAP. Thanks.

                                Comment

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