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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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where is my $50 movie credit from the christmas special?

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  • HeadHodge
    replied
    Re: where is my $50 movie credit from the christmas special?

    Originally posted by MrMonsters View Post
    Hey it could be worse, Vudu could just charge you $20 for some lame ?account activation fee? Then you get nothing for it
    Think Cell phones. Far more inappropriate if you ask me?

    VUDU should create the Bank of VUDU. Then they could get TARP bailout money. That way we can get all Americans to pay the tab, instead of just us lowly VUDU customers.

    Leave a comment:

  • NA9D
    replied
    Re: where is my $50 movie credit from the christmas special?

    Originally posted by jleavens View Post
    No, no, no... never use a debit card for transactions that aren't in-person.

    I can't even tell you the number of issues that exist in the transaction processing system that could totally screw up your checking account. With a credit card, maybe your "available balance" goes away for a few days - but that's access to their money you lose. When it's a debit card, it's your own cash that you lose access to.
    I do it all the time.

    Now, it's true that when you charge to a debit card, that money gets put on hold for something like 24 or 48 hours in your bank account so you don't have access to it. But I do a ton of transactions this way and really don't ever have a problem. What's the difference if it's in person or over the net...My money is still put on hold...

    Leave a comment:

  • Nded
    replied
    Re: where is my $50 movie credit from the christmas special?

    Originally posted by jleavens View Post
    No, no, no... never use a debit card for transactions that aren't in-person.

    I can't even tell you the number of issues that exist in the transaction processing system that could totally screw up your checking account. With a credit card, maybe your "available balance" goes away for a few days - but that's access to their money you lose. When it's a debit card, it's your own cash that you lose access to.
    I guess you didn't find this same meaning in my symbol?

    Leave a comment:

  • jleavens
    replied
    Re: where is my $50 movie credit from the christmas special?

    Originally posted by Nded View Post
    Well, you could use a DEBIT card instead of a CREDIT card....
    No, no, no... never use a debit card for transactions that aren't in-person.

    I can't even tell you the number of issues that exist in the transaction processing system that could totally screw up your checking account. With a credit card, maybe your "available balance" goes away for a few days - but that's access to their money you lose. When it's a debit card, it's your own cash that you lose access to.

    Leave a comment:

  • Nded
    replied
    Re: where is my $50 movie credit from the christmas special?

    Originally posted by aaronwt View Post
    All this over $20?!?
    As I said earlier - yes, Vudu could do a better job making the account setup minimum $20 fee understood before the purchase decision. How about we let this thread die. My monthly cigar budget is larger than that...

    Leave a comment:

  • aaronwt
    replied
    Re: where is my $50 movie credit from the christmas special?

    All this over $20?!?

    Leave a comment:

  • NA9D
    replied
    Re: where is my $50 movie credit from the christmas special?

    jokeysmurf: As I stated - let's agree to disagree. End of discussion.

    Leave a comment:

  • jokeysmurf
    replied
    Re: where is my $50 movie credit from the christmas special?

    Originally posted by NA9D View Post
    I disagree about being inappropriate. There's probably a large number of boxes purchased as gifts by a completely different person than the one using it. Additionally, most of us have used two different accounts for purchasing the box vs. the normal movie watching. I can easily see people using a regular credit card to buy the box but then using a debit card for movie watching.

    Bottom line is that the system is the way it is. You have received a very good deal. We can disagree on this until the cows come home but it's the way it is. Now go and enjoy your box.
    Nah, you seem to be missing the crux of the issue. It's not that there are not a plethora of logical reasons for having the system be the way it is, it's that Vudu failed to advise the consumer of this additional expense. In short, it can be a case of false advertising, even though it was not intentional. There is not to my knowledge an asterisk that leads to fine print on this in their offer. If there were it would be a different matter.

    I also think that trying to defend them on this is actually not helping the situation because people who got burned on this are going to feel stronger about it than those that don't care, and it's only going to keep the issue alive longer. Vudu should now change their verbage to make this additional expense clear.

    Like I said, it didn't affect my overall feelings about the product, nor is it keeping me from advising friends and colleagues to switch to Vudu over Netflix and even BlueRay, but to deny that it was an innapropriate (if accidental) stipulation for account registration ignores the essence of a consumer's right to know what they are getting when they are buying into a product like this.

    Leave a comment:

  • MrMonsters
    replied
    Re: where is my $50 movie credit from the christmas special?

    Hey it could be worse, Vudu could just charge you $20 for some lame ?account activation fee? Then you get nothing for it
    Think Cell phones. Far more inappropriate if you ask me?

    Leave a comment:

  • NA9D
    replied
    Re: where is my $50 movie credit from the christmas special?

    Originally posted by jokeysmurf View Post
    Yes there is something inappropriate happening here. It's misleading. Intentional or not, that is not appropriate. Regardless of how minor the issue is in the grand scheme of things.
    I disagree about being inappropriate. There's probably a large number of boxes purchased as gifts by a completely different person than the one using it. Additionally, most of us have used two different accounts for purchasing the box vs. the normal movie watching. I can easily see people using a regular credit card to buy the box but then using a debit card for movie watching.

    Bottom line is that the system is the way it is. You have received a very good deal. We can disagree on this until the cows come home but it's the way it is. Now go and enjoy your box.

    Leave a comment:

  • jokeysmurf
    replied
    Re: where is my $50 movie credit from the christmas special?

    Originally posted by jleavens View Post
    And let's make it clear here - no one is losing money. You're having to put $20 you might not have expected on your VUDU account that you can use for purchases or rentals. But you're not losing money.

    It would be nice if the requirement were listed on the webpage when you ordered the "holiday special" just to alleviate this as a sore point. But there is nothing inappropriate or unfair happening here.
    Yes there is something inappropriate happening here. It's misleading. Intentional or not, that is not appropriate. Regardless of how minor the issue is in the grand scheme of things.

    Leave a comment:

  • aaronwt
    replied
    Re: where is my $50 movie credit from the christmas special?

    I spend more than $20 a month just on cable card fees for the four TiVos I use with FIOS.

    Leave a comment:

  • NA9D
    replied
    Re: where is my $50 movie credit from the christmas special?

    Originally posted by bluedrop View Post
    you all must understand its a very appealing thing for a company to overlook in todays economy seeing is you need credits to get the thing working, especially around christmas/new years for whence the unit special runs :/



    makes me sad
    So, let me get this straight.

    You purchase a box that will cost you money to use (rent or purchase movies). And then you complain that you have to pay money to use it?

    Huh?

    Yet, you don't mind paying $8 or $9 a month for Netflix wether you use it or not?

    I don't get your attitude. If you can't afford the 20 bucks to get started then you have no business owning a Vudu or a Roku Netflix player for that matter.

    Leave out the stuff about the economy if you can afford to spend the 20 bucks. But if "your" economy is that bad, you need to think about what you are spending your money on.

    Leave a comment:

  • Nded
    replied
    Re: where is my $50 movie credit from the christmas special?

    Originally posted by bluedrop View Post
    you all must understand its a very appealing thing for a company to overlook in todays economy seeing is you need credits to get the thing working, especially around christmas/new years for whence the unit special runs :/



    makes me sad

    Well, you could use a DEBIT card instead of a CREDIT card....

    BTW, do you know of any theaters that will let you watch the movie BEFORE you pay for it?

    Leave a comment:

  • Nded
    replied
    Re: where is my $50 movie credit from the christmas special?

    Originally posted by HeadHodge View Post
    So, you're saying that if I received a box as a present and didn't like it and decided to not use it, then VUDU will credit my card with $20??
    In this case, absolutely yes, unless you first watched more than $50 worth of movies (or $200 for the BB promo). If you cancel your account, all unused real dollars are returned, and seeing as Vudu Bucks are used before real bucks, you would get your $20 back.

    Leave a comment:

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