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where is my $50 movie credit from the christmas special?

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  • HeadHodge
    replied
    Re: where is my $50 movie credit from the christmas special?

    Originally posted by NA9D View Post
    No, Ed, I think they are being handled by the wonderful folks in Minnesota. So expect to get multiple fifty dollar credits.
    If not, at least you'll get a free Stuart Smalley bobble doll.

    Leave a comment:


  • NA9D
    replied
    Re: where is my $50 movie credit from the christmas special?

    No, Ed, I think they are being handled by the wonderful folks in Minnesota. So expect to get multiple fifty dollar credits.

    Leave a comment:


  • Nded
    replied
    Re: where is my $50 movie credit from the christmas special?

    Originally posted by HeadHodge View Post
    Brains Eniac 1000 is experiencing a classic Von Neuman bottleneck!!
    Dag nabbit - it's those dang hanging chads again!

    I warned Vudu about having the customer movie credits processed in Florida. Now we're having to count the movie credits by hand, so it's going to take a few more days

    Leave a comment:


  • HeadHodge
    replied
    Re: where is my $50 movie credit from the christmas special?

    Originally posted by NA9D View Post
    Please be patient. . They are simply swamped from the holidays.
    Brains Eniac 1000 is experiencing a classic Von Neumann bottleneck!!



    Leave a comment:


  • Rusdude
    replied
    Re: where is my $50 movie credit from the christmas special?

    VUDU is usually very quick to respond to support requests, so I assume they've been hit by a double-whammy of a positive response to specials and year-end vacations/holidays.

    I feel for the new customers though, so I hope y'all get your credits soon I suppose now might be a good time to look at "99 for 99" specials though

    Leave a comment:


  • NA9D
    replied
    Re: where is my $50 movie credit from the christmas special?

    Originally posted by newdrum View Post
    I assumed this to be the case. But there is no denying that this "leave the customer in the dark" + "never mention the real details, during or after the order" method of doing business is very,very bad.

    I simple alert, email, notice with the shipment would save your company a LOT of customer badwill.
    Well, the details are probably in "small print" T's and C's somewhere. But the credit can't be applied to your box until it is activated. Vudu needs the box ID number tied to your account and w/o that ID number, it's meaningless. You need an active box. So they can't just give it to you upon shipment, etc.

    Leave a comment:


  • newdrum
    replied
    Re: where is my $50 movie credit from the christmas special?

    I assumed this to be the case. But there is no denying that this "leave the customer in the dark" + "never mention the real details, during or after the order" method of doing business is very,very bad.

    I simple alert, email, notice with the shipment would save your company a LOT of customer badwill.

    Leave a comment:


  • NA9D
    replied
    Re: where is my $50 movie credit from the christmas special?

    Originally posted by newdrum View Post
    ... 2 days and 2 messages sent to Vudu and still the $50 movie credit that I paid for is nowhere to be found
    Please be patient. You will get it. From my understanding on how this works, these credits all need to be implemented manually. Therefore, it's going to be on a first-in/first-out basis. The customer service guys are busy with a lot on their plate right now - helping new users, providing credits, etc. They are simply swamped from the holidays. You will get your credits. They do know about your inquiry and they will get it taken care of as soon as possible.

    Leave a comment:


  • newdrum
    replied
    Re: where is my $50 movie credit from the christmas special?

    ... 2 days and 2 messages sent to Vudu and still the $50 movie credit that I paid for is nowhere to be found

    Leave a comment:


  • aggiesnlc
    replied
    Re: where is my $50 movie credit from the christmas special?

    Originally posted by Nded View Post
    You can't "call" customer service, and you don't have to wait. All direct service requests must be initiated from the website at support.vudu.com/contact - Include your system ID and the amount of credit you think you are missing.

    FYI - I activated my box on Friday and noticed the same thing, that as of noon today, it was not posted.

    So - taking Nded's advice, I sent an e-mail at noon to customer support, not expecting a repsonse until Monday. Howver, with their great customer service, They corrected the issue and posted the VUDU bucks this afternoon! I did not have to include my system ID, only sent this meaage from the email on my account. They would need your system id if you have more than 1 box or send the message from a diffferent e-mail account I would guess.

    My exprience with VUDU has been exceptional. If the product continues to improve, I would imagine I will have 3-5 systems by this time next year. Just like satellite receivers. Started with one and now have 5 active. Yes - there have been bumps with VUDU, but really - when compared to any company I have dealt with - they are dong a fantastic job in my opinion.

    Leave a comment:


  • Nded
    replied
    Re: where is my $50 movie credit from the christmas special?

    Originally posted by newdrum View Post
    This thread seems to have gone a bit off topic.
    I'm a new users and concerned with the original topic as posted.

    24hours since my initial set up and the $50 credit I paid for is still not showing up.

    Have others had it take this long?
    Have you been forced to call customer service (when they are open) to get it added?

    Thanks for your help
    You can't "call" customer service, and you don't have to wait. All direct service requests must be initiated from the website at support.vudu.com/contact - Include your system ID and the amount of credit you think you are missing.

    Leave a comment:


  • newdrum
    replied
    Re: where is my $50 movie credit from the christmas special?

    This thread seems to have gone a bit off topic.
    I'm a new users and concerned with the original topic as posted.

    24hours since my initial set up and the $50 credit I paid for is still not showing up.

    Have others had it take this long?
    Have you been forced to call customer service (when they are open) to get it added?

    Thanks for your help

    Leave a comment:


  • aaronwt
    replied
    Re: where is my $50 movie credit from the christmas special?

    I just find it easier to use my credit cards. I never use my debit cards. Heck I don't write checks either. Before online payments I used a bill paying service in the early 90's now with bill payer, all my payees are electronic except one now.

    Anyway i like the float on the credit card. That way I can pay it up to 1.5 months later depending on when the charge occured during the billing cycle.

    Leave a comment:


  • NA9D
    replied
    Re: where is my $50 movie credit from the christmas special?

    Justin,

    It's a good point. But, I know for a fact that the holds go off at my bank in 24 hours. And they are pretty good in that if there's a "double" hold placed, they can see it and correct any overdraft issues (they also cover all overdrafts up to something like $2500 so you won't bounce a check unless it's really big).

    Also, the one major problem I had was that if the card can't be read by the stripe for some reason and the person entering the card number and CVV code, get the CVV code wrong something like 3 times, the card is locked out. All further transactions are denied. This happened to me at a Starbucks where the gal kept getting the CVV code wrong and I ended up paying a different way. Then later that day, I tried using it and couldn't. Because it was the weekend, I had to wait until the next Monday to talk to my bank. So no ability to get cash all weekend. It took the bank forever to figure out what happened. To top it off, there's an even deeper layer of hold that I fell into later that if this happens so many times or something it gets held. I had them working for about 4 hours at the bank to figure out why my card wasn't working! They finally figured out what it was but it was annoying and that was an in-person transaction where this happened.

    But your point is well taken and something I'll definitely consider for the future. However, a recurring charge like the Vudu, I don't really see a problem with as the "good" (ie: movie credit) is provided at the time of the credit transaction.

    Leave a comment:


  • jleavens
    replied
    Re: where is my $50 movie credit from the christmas special?

    Originally posted by NA9D View Post
    I do it all the time.

    Now, it's true that when you charge to a debit card, that money gets put on hold for something like 24 or 48 hours in your bank account so you don't have access to it. But I do a ton of transactions this way and really don't ever have a problem. What's the difference if it's in person or over the net...My money is still put on hold...
    Here's something fun about credit card processing:

    If a merchant uses Address Verification (AVS) or Card Verification (the 3-4 digit "secret code", also known as "CVV") to verify a transaction, if either of those checks fails the transaction will fail. However, if the basic information like the card number and expiration date is correct and there is an available balance, your card bank will still consider the amount of the transaction as "authorized" on your account. So if you have $500 available balance on your credit card, and the merchant misspells your street name on a $100 transaction, the transaction will be refused but you'll now only have $400 available. Sure, in 3-5 days the authorization will fall off your account and you'll have the appropriate available balance, and hopefully you won't need that money in the meantime.

    But I've seen many a phone rep listen to the customer say "no, that card is good!" and just hit re-submit. Again. And again. Now that they've hit your credit card five times, your $500 available balance is now $0. Or maybe their computer system goes a little wacky and resubmits it a few times. If it's a credit card, who cares? But if it's your bank account, you could theoretically start bouncing checks. I've seen it happen. And there's no way to reverse an authorization without the merchant calling the bank and jumping through a lot of hoops.

    Why do credit card companies apply authorizations that are not approved? Who knows. I discovered a new rule this week with one of my clients: an authorization more than seven days old is easily disputed by the customer even if you've provided them with the goods or services. Credit rules for sale items are that you can authorize a credit card charge at the time of sale, but if you're not immediately delivering the product you aren't supposed to capture the funds until you ship it. Usually you can capture the funds from an authorization for about four weeks. But now, even if you capture the funds from an authorization - meaning that the credit card company has already approved your transaction for X number of dollars - if it's been more than seven days the customer can dispute the charge and win. Your authorization was valid and the capture was successful, but you will lose a dispute. And the answer from the credit card company was? Re-charge the customer's card. I did that already! It's the craziest thing I ever heard, but the credit card companies are doing crazy things.

    So what was the question again? Was there a question? Oh yeah, kids, don't use debit cards on the internet or over the phone. It's only fine until it's not.

    Leave a comment:

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