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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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BestBuy Vudu deal return policy?

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    BestBuy Vudu deal return policy?

    Does anyone know what the return policy is for the Vudu box purchased at BestBuy? I got the $299 with $200 movie credit and I want to return it so I can purchase the $99 deal Vudu box only.

    #2
    Re: BestBuy Vudu deal return policy?

    I believe the deal is "If BX100 is returned to Best Buy for refund or credit, CUSTOMER?S CREDIT CARD WILL BE CHARGED FOR PORTION OF PRE-PAID MOVIE CREDIT THAT HAS BEEN USED. "

    Details on the promo are posted at http://www.vudu.com/vudu_promotion.html

    P.S. You'll lose any purchased content you've bought, as they won't let you transfer it to a new box.

    Comment


      #3
      Re: BestBuy Vudu deal return policy?

      It's past 30 days since I purchased it. Will they still accept the return?

      Comment


        #4
        Re: BestBuy Vudu deal return policy?

        Originally posted by techm8n View Post
        It's past 30 days since I purchased it. Will they still accept the return?
        I would say that is a Best Buy store decision - they are the ones you have to convince to give you your money back - not Vudu. The Vudu company doesn't have your money, they are just holding your rental credits.

        The Best Buy return policy is posted at http://www.bestbuy.com/site/olspage....32&id=cat12098 and it doesn't appear to be to your advantage.

        Comment


          #5
          Re: BestBuy Vudu deal return policy?

          Yes, it's up to Best Buy to allow you a return. But since the box price is ultimately the same, I don't know if it'd be worth dealing with BB drones just to save on tax.

          Also, don't forget that you actually have 5 months to use the credits: 4 months to BUY/RENT movies + 30 days to start watching them.

          Comment


            #6
            Re: BestBuy Vudu deal return policy?

            Another thing to keep in mind is we don't have any idea how long the $99 special is going to be available. This whole return/repurchase scenario could blow up in your face if you ended up having to pay $299 (the price before Best Buy promo) and got no credits.

            Comment


              #7
              Re: BestBuy Vudu deal return policy?

              Originally posted by Nded View Post
              I would say that is a Best Buy store decision - they are the ones you have to convince to give you your money back - not Vudu. The Vudu company doesn't have your money, they are just holding your rental credits.

              The Best Buy return policy is posted at http://www.bestbuy.com/site/olspage....32&id=cat12098 and it doesn't appear to be to your advantage.
              Around the holidays they have a longer return policy so it might be covered under that.
              But there also might be a restocking fee.

              personally I think it would be easiest to just use the credits. They do go very fast. Mine are down to a few dollars after less than 2 months.

              Comment


                #8
                Re: BestBuy Vudu deal return policy?

                Originally posted by Rusdude View Post
                Yes, it's up to Best Buy to allow you a return. But since the box price is ultimately the same, I don't know if it'd be worth dealing with BB drones just to save on tax.

                Also, don't forget that you actually have 5 months to use the credits: 4 months to BUY/RENT movies + 30 days to start watching them.
                I still have a balance of $158.07 which I need to use it up by 03/23. Based on my movie rentals, I won't be able to utilize it all. I'd have to watch about 26 movies in the next 11 weeks. That's over 2 movies per week which I don't watch.

                Comment


                  #9
                  Re: BestBuy Vudu deal return policy?

                  Does anyone know how this 200$ credit is applied? I just setup a box for a family member which I ordered over the holidays. When I set everything up, It didn't ask for a code or anything to make sure the 200$ was applied.

                  Comment


                    #10
                    Re: BestBuy Vudu deal return policy?

                    Originally posted by tivoboy View Post
                    Does anyone know how this 200$ credit is applied? I just setup a box for a family member which I ordered over the holidays. When I set everything up, It didn't ask for a code or anything to make sure the 200$ was applied.
                    They know the boxes that BestBuy has. I know I just entered the box info online and a box popped up thanking me for purchasing it from BestBuy and then when I looked at my balance the credit was there.

                    Comment


                      #11
                      Re: BestBuy Vudu deal return policy?

                      Originally posted by techm8n View Post
                      I still have a balance of $158.07 which I need to use it up by 03/23. Based on my movie rentals, I won't be able to utilize it all. I'd have to watch about 26 movies in the next 11 weeks. That's over 2 movies per week which I don't watch.
                      Keep in mind that on the last day you can rent movies and they will typically have a 30 day watch window, which means you really have 15 weeks to watch the 26 movies.

                      AND

                      You could go ahead an purchase a few titles that you consider keepers - which would be better than seeing the Vudu Bucks go down the drain.

                      Comment


                        #12
                        Re: BestBuy Vudu deal return policy?

                        Bottom line is that you are going to have to pay for whatever amount of the balance is that you used.

                        Comment


                          #13
                          Re: BestBuy Vudu deal return policy?

                          Originally posted by Nded View Post
                          Keep in mind that on the last day you can rent movies and they will typically have a 30 day watch window, which means you really have 15 weeks to watch the 26 movies.

                          AND

                          You could go ahead an purchase a few titles that you consider keepers - which would be better than seeing the Vudu Bucks go down the drain.
                          Good idea. Thanks.

                          Comment


                            #14
                            Re: BestBuy Vudu deal return policy?

                            my BB credit did indeed get credited. I put in a support request for it though, so that might have helped.

                            Strangely, on the BB site, it STILL shows that the 200$ credit is available, even though the details of the deal on the BB site show it ended on 12/31

                            Comment


                              #15
                              Re: BestBuy Vudu deal return policy?

                              Originally posted by tivoboy View Post
                              my BB credit did indeed get credited. I put in a support request for it though, so that might have helped.

                              Strangely, on the BB site, it STILL shows that the 200$ credit is available, even though the details of the deal on the BB site show it ended on 12/31
                              Perhaps because you have until 1/15 to activate and they have got their wires crossed?

                              Comment

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