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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Disney/Touchstone Movies downgrading to SD

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    #46
    Originally posted by ithinkurcrazy View Post
    Mine are still messed up.

    I also don't understand why MA doesn't show the version you own...SD or HD...on their site. That seems like something that you would have the right to know.

    Thus far, MA has been total trash as I am concerned.
    If you clear the browser cache or somehow refresh your screen they should all be back to HDX.

    82 UHD
    851 HDX
    2 SD

    Comment


      #47
      Originally posted by lujan View Post

      If you clear the browser cache or somehow refresh you screen they should all be back to HDX.

      82 UHD
      851 HDX
      2 SD
      Thanks that fixed it for me.

      Comment


        #48
        Originally posted by lujan View Post

        If you clear the browser cache or somehow refresh your screen they should all be back to HDX.

        82 UHD
        851 HDX
        2 SD
        On Vudu those titles are still SD on my PC and TV but HD everywhere else including MA. Should I wait it out or escalate to customer service?

        Comment


          #49
          My movies were back in HDX when I logged into Vudu this morning

          Comment


            #50
            Originally posted by IPhoneUser View Post

            On Vudu those titles are still SD on my PC and TV but HD everywhere else including MA. Should I wait it out or escalate to customer service?
            Which titles? Have you unlinked and relinked? I would wait it out a bit longer, but unlinking and relinking/clearing your browser cache should fix things.

            Comment


              #51
              Originally posted by VuduAddict View Post

              Which titles? Have you unlinked and relinked? I would wait it out a bit longer, but unlinking and relinking/clearing your browser cache should fix things.
              It finally switched back. Happy to get them back in HDX. I hope there are no more incidents like this in the future. When stuff like this happens, it seriously damages the Vudu and MA brand. I guess this means we won't be getting automatic upgrades anytime in the near future if they are this intent on splitting redemptions. Still don't understand why some HD codes are being treated as SD by MA but lesson learned.

              Comment


                #52
                Wasn't going to worry about it, but it's rather annoying that mine hasn't reverted back to HDX. Tried clearing my cache/cookies. Disconnecting from MA. Nothing works. Anyone got any other suggestions?

                Comment


                  #53
                  Try calling Vudu customer service at 888-554-8838 and have them look at your account to see if the movies involved are HDX or SD.

                  82 UHD
                  851 HDX
                  2 SD

                  Comment


                    #54
                    This is an issue again

                    Comment


                      #55
                      I've had six movies downgrade to SD yesterday. War Horse, Despicable Me, Taken, Mamma Mia!, Epic, and Frankenweenie. All six showed HD on MA, so I disconnected and reconnected Vudu and MA, but instead of fixing vudu, MA then downgraded all six to SD. MA shows that the purchases were all originally on iTunes, so why would disconnecting/reconnecting vudu have anything to do with it????

                      Comment


                        #56
                        I had 14 movies downgrade yesterday. I talked to Movies Anywhere and they asked me to reach out to Vudu. Is there a fix for this?

                        Comment


                          #57
                          Yesterday my copy of Hitman (Unrated) downgraded to SD in Vudu, despite iTunes showing that I own it in HD. Other people seem to be having similar issues. Is there an ETA for a fix for this?

                          Comment


                            #58
                            Originally posted by Spencerthurman View Post
                            I've had six movies downgrade to SD yesterday. War Horse, Despicable Me, Taken, Mamma Mia!, Epic, and Frankenweenie. All six showed HD on MA, so I disconnected and reconnected Vudu and MA, but instead of fixing vudu, MA then downgraded all six to SD. MA shows that the purchases were all originally on iTunes, so why would disconnecting/reconnecting vudu have anything to do with it????
                            Damn, I did the same.

                            Comment


                              #59
                              Here we go again!!

                              Comment


                                #60
                                The Girl Next Door I redeemed on iTunes in HD, was HD at Vudu, went to SD, Vudu said they were fixing those issues back then, it went back to HDX, and now back to SD. COME ON VUDU!

                                My MA shows HD, SD, SD (refunded), leaving me with HD. So why is it downgraded in Vudu again?

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