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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Disney/Touchstone Movies downgrading to SD

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  • dsk_daniel
    replied
    Used Cars showing as SD in my account now. Not a chance. This happen to anyone else?

    Leave a comment:


  • Wasteland
    replied
    Originally posted by ShrunkenHead83 View Post
    My films have had their HDX restored.
    Mine went back to HDX too.

    Leave a comment:


  • Wasteland
    replied
    Originally posted by Spencerthurman View Post

    This is stupid. Vudu shouldn't have anything to do with it! These were iTunes redemptions!
    I don't know. iTunes upgraded them HD back then, if MA shows HD, and they ported to Vudu in HDX, then Vudu downgraded them while MA and iTunes still show HD, the problem would be with Vudu. Also, last time Vudu said they were putting in a fix for those titles effected would not downgrade again, again making it seem as though it was on Vudu's end.

    Leave a comment:


  • ShrunkenHead83
    replied
    My films have had their HDX restored.

    Leave a comment:


  • Spencerthurman
    replied
    Originally posted by vlai1983 View Post
    I had 14 movies downgrade yesterday. I talked to Movies Anywhere and they asked me to reach out to Vudu. Is there a fix for this?
    This is stupid. Vudu shouldn't have anything to do with it! These were iTunes redemptions!

    Leave a comment:


  • SlayersCouncil
    replied
    Originally posted by Rex Strother View Post
    So - it appears this problem has returned after 3 years. FelipeF - could you have VUDU talk to MA about this? Why are HD getting downgraded to SD - especially if both SD and HD licenses were purchased.
    Me too. 8 movies downgraded to SD and moved to the top of my "Purchase History" in Vudu. 7 out of those 8 still show as HD on Movies Anywhere and iTunes.

    Leave a comment:


  • Rex Strother
    replied
    So - it appears this problem has returned after 3 years. FelipeF - could you have VUDU talk to MA about this? Why are HD getting downgraded to SD - especially if both SD and HD licenses were purchased.

    Leave a comment:


  • Wasteland
    replied
    The Girl Next Door I redeemed on iTunes in HD, was HD at Vudu, went to SD, Vudu said they were fixing those issues back then, it went back to HDX, and now back to SD. COME ON VUDU!

    My MA shows HD, SD, SD (refunded), leaving me with HD. So why is it downgraded in Vudu again?

    Leave a comment:


  • Wasteland
    replied
    Here we go again!!

    Leave a comment:


  • ShrunkenHead83
    replied
    Originally posted by Spencerthurman View Post
    I've had six movies downgrade to SD yesterday. War Horse, Despicable Me, Taken, Mamma Mia!, Epic, and Frankenweenie. All six showed HD on MA, so I disconnected and reconnected Vudu and MA, but instead of fixing vudu, MA then downgraded all six to SD. MA shows that the purchases were all originally on iTunes, so why would disconnecting/reconnecting vudu have anything to do with it????
    Damn, I did the same.

    Leave a comment:


  • Kyool
    replied
    Yesterday my copy of Hitman (Unrated) downgraded to SD in Vudu, despite iTunes showing that I own it in HD. Other people seem to be having similar issues. Is there an ETA for a fix for this?

    Leave a comment:


  • vlai1983
    replied
    I had 14 movies downgrade yesterday. I talked to Movies Anywhere and they asked me to reach out to Vudu. Is there a fix for this?

    Leave a comment:


  • Spencerthurman
    replied
    I've had six movies downgrade to SD yesterday. War Horse, Despicable Me, Taken, Mamma Mia!, Epic, and Frankenweenie. All six showed HD on MA, so I disconnected and reconnected Vudu and MA, but instead of fixing vudu, MA then downgraded all six to SD. MA shows that the purchases were all originally on iTunes, so why would disconnecting/reconnecting vudu have anything to do with it????

    Leave a comment:


  • DETROIT
    replied
    This is an issue again

    Leave a comment:


  • lujan
    replied
    Try calling Vudu customer service at 888-554-8838 and have them look at your account to see if the movies involved are HDX or SD.

    82 UHD
    851 HDX
    2 SD

    Leave a comment:

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