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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Confused about relation of Ultraviolet and services like Vudu and Flixster

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    Re: Confused about relation of Ultraviolet and services like Vudu and Flixster

    Originally posted by mgbcondor View Post
    Thanks for the info Max. My concern which has been brought up on other threads. Say I have a bunch of movies that I purchased thru Flixster or CinemaNow. Now say Best Buy which runs CinemaNow goes under (which is a possibility considering the position they currently are in). So they go under and now CinemaNow is now closed and they no longer have the licensing rights to the movies I have bought thru them, it is possible that they will no longer show up on Vudu even though they are in UV. This one movie has shown that this is now a real possibility. It appears the provider alone carries the ALID for each title and if that provider goes under they no longer have an agreement with that studio and as shown with my copy of Space Jam that since the ALID is no longer valid my title will no longer be carried via providers like Vudu even though it's listed in UV and this is what has me concerned.
    Believe me, I understand your frustration. I was talking up UV to my friends and family until it became clear that sharing your library was not easy, and I'd have to set it up for most people. (That was before Vudu made invitations easy, of course.)

    But I believe a retailer going out of business would be both more and less of a big deal in certain ways. First, obviously it would affect many movies for some people, not just one, so that would suck. But I also think that the people behind would find a way to keep those movies in your library, since they have a stake in the storing and sharing of those licenses.

    This is just one movie, one that was an exception because it was one of the very first, and one retailer that didn't get the message, so in that way it's a minor issue...comparatively speaking, of course. I do agree that stuff like this shouldn't happen, and I'm sure there are people who lost access to Space Jam and didn't know who to ask about it. But I'm also seeing this as a problem that seems to have already been eliminated going forward, since they don't normally change ALIDs, as Daniel said it was an exception because it was one of the first UV movies.

    Anyway, I'm not trying to tell you how to feel, or that it's not a big deal, I just figured I'd explain why it didn't cause me worry about the future of UV. It has bigger issues. Ones that I think it can and will overcome, but I see the lack of uniformity (not every retailer has every UV title) and the end-user confusion between different versions of the same title (extended/director's cut/theatrical/SD/HD/HDX) as much bigger issues for the future of UV.


      Re: Confused about relation of Ultraviolet and services like Vudu and Flixster

      Thanks Max a very valid explanation. One would hope these niggles would be worked out by now but as we're seeing lately still a bit of work to go between UV, studios and providers. You would think that UV as the digital storage bank would have an agreement that once a title was placed in their vault no matter which retailer it was bought from that UV would make sure that title would be available to all providers regardless of who originally sold the title.

      Now I'm gonna wait and see what happens with my "lost copy". I understand things like this happen as I'm sure providers are learning by incidents by users. Again I'm not upset at Vudu at all it's just they are pretty much the only forum that is actively dealing with UV and it's unfortunate that they have to be the ones that get their forum used to deal with lousy performance by other providers.

      I've only had a small number of minor issues with Vudu and they've been awesome and even rewarded me with a credit or two with my issues and that gives me high praise for customer service and also why the majority of my titles have been bought using Vudu. Others have been very disappointing.


        Re: Confused about relation of Ultraviolet and services like Vudu and Flixster

        Hmmm a day and a half later and still heard nothing about my movie. Why am I not surprised.