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Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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New Titles - Unable To Purchase (SERIOUSLY!)

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  • Adrock
    replied
    Originally posted by FelipeF View Post
    What ISP are you guys using?
    Have tested on 2 different ISPs so far, all 3 browers (FF, IE, Chrome). TDS Fiber, and AT&T U-Verse. Both exhibit the same problem. Items show as available to be purchased, but as soon as you log in, the option to purchase (all buttons, Rent, Buy HDX, Buy Disc (with digital) disappear) and the transaction cannot be completed.

    Leave a comment:


  • FelipeF
    replied
    What ISP are you guys using?

    Leave a comment:


  • FelipeF
    replied
    Originally posted by RebelRave View Post
    Tried pulling up vudu.com on the ipad and it wouldnt work, and cannot upload pictures on the work network.IMG_9588.PNG


    Heres a bunch of screenshots with the ipad on the work computer instead.

    I own HDX of Blade Runner 2049, and cannot watch / purchase UHD.
    image_237.jpg

    When I log out, I purchase icons are available.
    image_238.jpg

    Lastly, I don't own Jigsaw at all, and there are no options
    IMG_9591.JPG
    RebelRave, please check your PM's, thanks.

    Leave a comment:


  • Adrock
    replied
    Originally posted by Kappa123 View Post
    I love the new design! I must say some features are missing but I'm sure Vudu will roll those out eventually. Could your issue be network related? Sounds like you cannot login for some reason.
    Already stated I logged in and couldn't complete a purchase AFTER I was logged in.

    Leave a comment:


  • Adrock
    replied
    Originally posted by FelipeF View Post
    Are you guys seeing the option to stream any of your owned content?
    No. Not at all.

    Leave a comment:


  • Adrock
    replied
    Originally posted by RebelRave View Post
    I own over 10,000 movies on vudu, have tried multiple computers with Internet Explorer, Chrome, and Firefox. No purchase options (while logged in). Cleared Cache and still nothing.

    PS3 still allows me to purchase, but that device hasn't been updated. This is only on the new website update
    Same thing here for me. No purchase options at all when I am logged in.

    Leave a comment:


  • RebelRave
    replied
    Tried pulling up vudu.com on the ipad and it wouldnt work, and cannot upload pictures on the work network.IMG_9588.PNG


    Heres a bunch of screenshots with the ipad on the work computer instead.

    I own HDX of Blade Runner 2049, and cannot watch / purchase UHD.
    image_237.jpg

    When I log out, I purchase icons are available.
    image_238.jpg

    Lastly, I don't own Jigsaw at all, and there are no options
    IMG_9591.JPG
    Attached Files

    Leave a comment:


  • RebelRave
    replied
    Not off of a PC, no

    Leave a comment:


  • FelipeF
    replied
    Are you guys seeing the option to stream any of your owned content?

    Leave a comment:


  • FelipeF
    replied
    Originally posted by RebelRave View Post
    I own over 10,000 movies on vudu, have tried multiple computers with Internet Explorer, Chrome, and Firefox. No purchase options (while logged in). Cleared Cache and still nothing.

    PS3 still allows me to purchase, but that device hasn't been updated. This is only on the new website update
    Please PM me your email address with Vudu. I would like to look into this issue for you. Are all of these computers on the same network or from different locations?

    Leave a comment:


  • RebelRave
    replied
    I own over 10,000 movies on vudu, have tried multiple computers with Internet Explorer, Chrome, and Firefox. No purchase options (while logged in). Cleared Cache and still nothing.

    PS3 still allows me to purchase, but that device hasn't been updated. This is only on the new website update

    Leave a comment:


  • Kappa123
    replied
    I love the new design! I must say some features are missing but I'm sure Vudu will roll those out eventually. Could your issue be network related? Sounds like you cannot login for some reason.

    Leave a comment:


  • Adrock
    replied
    Originally posted by FelipeF View Post
    What device are you using? Perhaps give customer care a call so we can walk you through the process. 1 (888) 554-8838
    Its kind of unbelievable to me that you would need to walk me through the process of buying a movie off of your website considering I own 1700+ already. Believe me when I say I'm plenty familiar with the process.

    I have tried 2 different computers (not a TV device). Tried personal Lap Top and Desk Top Computer.

    Tried Firefox, Chrome, and IE. (Different browsers)

    I already contacted your 800 number, and after a 25 minute wait on hold, they walked me through the same things I had already done (Clear browse history, cache, etc) and nothing has been fixed.

    Go back to your old functioning website design, at least that worked.



    Leave a comment:


  • Adrock
    replied
    Seriously though... Click on a title to purchase... says Log In to complete transaction. Complete Log In, and nothing... cant complete or purchase. Tried FireFox, Chrome, and IE, all the same thing and same problem.

    Leave a comment:


  • FelipeF
    replied
    What device are you using? Have you cleared your cache for your web browser? Perhaps give customer care a call so we can walk you through the process. 1 (888) 554-8838

    Leave a comment:

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