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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Playback error Generic error

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    Playback error Generic error

    Tried to watch several "Free with Ads" movies and receive an error.

    Square box pops up with
    Playback error

    Generic error


    I haven't had this problem in the past and no problem streaming movies from other sites. I haven't watched any pay Vudu movies lately but never had this sort of problem in the past.

    Something to do specifically with "Free with Ads" movies?

    I'm running Firefox 52.6.0

    I am having the same issue on my Chromebox with purchased movies. The free movies has a "Playback error, Unable to start playback". The weird thing is that the add plays behind the error message but the video will not play at all. This was not an issue before they changed the format on the vudu page. I kind of wish that companies would figure out that the old saying that if it ain't broke ... is just as true today as the day it was coined. I sent a message to Vudu tech support a four days ago and I am still waiting for a response.


      I've had the same thing happen randomly 4 or 5 times now, usually at night...right now for instance. I've tried multiple browsers (Chrome, IE, Firefox, Edge, Opera) and they all give the same error. Reboot doesn't help either. Then when I try again the next morning or night it works again. Very odd...and annoying!



        I'm having the same problem again under Windows 10 and Firefox 60.0

        I was able to watch the first epidsode of a old tv series but when I tried to watch the second epidsode I'm getting the playback error under Firefox and Microsoft Edge.

        My PC is running Windows 10 and my Adobe Flash Player is up to date.

        I've also get the same error while trying to watch any of the free with ads movies.

        I'm able to stream Vudu trailers ok.