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Instawatch and Black Friday titles

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    #76
    Re: Instawatch and Black Friday titles

    Originally posted by DanielH View Post
    I just updated you case.
    Thank you for taking care of that so fast, you made my day

    Comment


      #77
      Re: Instawatch and Black Friday titles

      Hello, I am just wondering why Disney movies continue to be in the "Insta Watch" category? There is nothing instant about it. I just ordered Toy Story 3D, Toy Story 2 3D, and Toy Story Terror on Walmart.com and they all said Insta Watch on them but as soon as I went to go watch them on VUDU it said I need the code for each title. I still haven't received my movies through the mail yet and got a generic answer from my case response. All titles that require a digital copy code to be redeemed via Insta Watch should not be considered Insta Watch. It is false advertising.

      Toy Story Instawatch Issue [Incident: 150108-000578]‏

      Comment


        #78
        Re: Instawatch and Black Friday titles

        Originally posted by metal6912 View Post
        Hello, I am just wondering why Disney movies continue to be in the "Insta Watch" category? There is nothing instant about it. I just ordered Toy Story 3D, Toy Story 2 3D, and Toy Story Terror on Walmart.com and they all said Insta Watch on them but as soon as I went to go watch them on VUDU it said I need the code for each title. I still haven't received my movies through the mail yet and got a generic answer from my case response. All titles that require a digital copy code to be redeemed via Insta Watch should not be considered Insta Watch. It is false advertising.

        Toy Story Instawatch Issue [Incident: 150108-000578]‏
        I believe there was another thread about this. But, I agree it is confusing that you receive an Instawatch email for Disney movies. Unfortunately, you'll need to redeem the code that comes with your movie in order to add it to your account.

        Comment


          #79
          Re: Instawatch and Black Friday titles

          Originally posted by DanielH View Post
          I believe there was another thread about this. But, I agree it is confusing that you receive an Instawatch email for Disney movies. Unfortunately, you'll need to redeem the code that comes with your movie in order to add it to your account.
          Thank you for the response. Sorry I posted in the wrong thread.

          Comment


            #80
            Re: Instawatch and Black Friday titles

            Hello Dan. I opened a ticket for #150116-000043

            The Blu Ray was The Dark Knight.

            I also bought Batman Begins and The Dark Knight Rises and they did not show up on instawatch either (they had a UV code though).

            Comment


              #81
              Re: Instawatch and Black Friday titles

              Originally posted by geomas View Post
              Hello Dan. I opened a ticket for #150116-000043

              The Blu Ray was The Dark Knight.

              I also bought Batman Begins and The Dark Knight Rises and they did not show up on instawatch either (they had a UV code though).
              Have you check under "Account Info"? That's where mine showed up and I had to press redeem to get them added.

              Comment


                #82
                Re: Instawatch and Black Friday titles

                I bought the original Robocop from Walmart.com and was given the remake via InstaWatch. I just called in to customer service and was told to take a screenshot of my receipt and email it in. He said I couldn't forward the email, it had to be a screenshot.

                Oddest request I've ever had on a customer service call. Made stranger by the fact he openly admitted that he had access to my receipt already, since my accounts are connected.

                Comment


                  #83
                  Re: Instawatch and Black Friday titles

                  Originally posted by sirmikael View Post
                  I bought the original Robocop from Walmart.com and was given the remake via InstaWatch. I just called in to customer service and was told to take a screenshot of my receipt and email it in. He said I couldn't forward the email, it had to be a screenshot.

                  Oddest request I've ever had on a customer service call. Made stranger by the fact he openly admitted that he had access to my receipt already, since my accounts are connected.
                  What was your case number?

                  Comment


                    #84
                    Re: Instawatch and Black Friday titles

                    It's already been fixed. I wasn't really complaining, I just thought it was an odd request!

                    Comment


                      #85
                      Re: Instawatch and Black Friday titles

                      Well....bumping this back up.... I purchased Indiana Jones and the Raiders of the Lost Ark in store, and the Instawatch didn't work for me. My Vudu account is linked to my WalMart account. I entered the TC number on SavingsCatcher but I did not recive the Instawatch email, only the "receipt received" email from SavingCatcher.

                      My case is 150512000088

                      When I emailed pictures, I recevied this Reference # 150512-000126, so I am not sure which one is active.

                      Can someone look into this for me?

                      Thank you.

                      Comment


                        #86
                        Re: Instawatch and Black Friday titles

                        Originally posted by Squatting Hen View Post
                        Well....bumping this back up.... I purchased Indiana Jones and the Raiders of the Lost Ark in store, and the Instawatch didn't work for me. My Vudu account is linked to my WalMart account. I entered the TC number on SavingsCatcher but I did not recive the Instawatch email, only the "receipt received" email from SavingCatcher.

                        My case is 150512000088

                        When I emailed pictures, I recevied this Reference # 150512-000126, so I am not sure which one is active.

                        Can someone look into this for me?

                        Thank you.
                        Did you look in your account settings page? I forgot the exact page, but usually it shows up in there, and you have to hit a button for it to be added to your account (I believe details on how to do this are earlier in this thread)

                        Comment


                          #87
                          Re: Instawatch and Black Friday titles

                          Originally posted by diamond204 View Post
                          Did you look in your account settings page? I forgot the exact page, but usually it shows up in there, and you have to hit a button for it to be added to your account (I believe details on how to do this are earlier in this thread)
                          I did, thank you. Nothing there. I did receive an email from Vudu, but all it said was to link my WalMart and Vudu accounts...which I explained to the rep in my initial call that my accounts were already linked.

                          Comment


                            #88
                            Re: Instawatch and Black Friday titles

                            So....I was just told by another member that you can not enter the code online (using a PC). You have to actually use the app to scan it. Vudu/WalMart does not have an app for Windows Phone so I have never been able to do it this way. I borrowed a phone from a coworker and scanned the receipt....right away I got my movie.

                            This really should be fixed. Either have an app for every device, or at least have InstaWatch work by imputing the TC number online.

                            Comment


                              #89
                              Re: Instawatch and Black Friday titles

                              Originally posted by DanielH View Post
                              Customers that purchased Indiana Jones and Titanic, but did not receive the instawatch e-copy... Please post your incident number so that i can take look at your case. We need the UPC, a picture of your receipt and movie case. Thanks, everyone!
                              I had this happen to me this year. My incident number is 151128-001420
                              It happened with a couple, but the only one i care about is indiana jones. Thanks for any help you can give.

                              Comment


                                #90
                                Re: Instawatch and Black Friday titles

                                Hi Daniel, Pls help me with my black friday instawatchable blu rays, i already submitted the question thru vudu support
                                Question Reference # 151210-000223
                                Thank you

                                Comment

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