Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Unable to Cast (to Chromecast Ultra, Shield TV, Sony 4K TV) many UHD Movies

Collapse
X
Collapse
 
  • Page of 5
  • Filter
  • Time
  • Show
Clear All
new posts
Previous 1 2 3 4 5 template Next
    #31
    Originally posted by TamM View Post

    Hello lujan
    So you are doing ARC out of your Vizio P series to a receiver? If you use the Vudu App on the Vizio P series does it output the correct audio?
    Can you tell me your receiver model as well.

    I casted from the Chrome Browser to a Chromecast Ultra and was able to get all the expected audio formats when connected to a receiver. I will check the casting to a Vizio TV.

    Thanks,
    Tam
    It's working now and I'm getting Atmos on the "Only the Brave" title. The only difference was I connected directly to Denon X6400H rather than on the Vizio.


    96 UHD
    861 HDX
    3 SD

    Comment

      #32
      Originally posted by TamM View Post

      Hello Johnboy and sgperez90
      I casted from vudu.com via Chrome Browser Version 65.0.3325.181 (Official Build) and was able to stream UHD for over 5 minutes with no disconnects. I streamed Justice League, Thor Ragnarok and the Princess Bride. Can you tell me the title you are trying to CAST. Can you also check your Chrome Browser version.

      The Sony TV I tired was a Sony 55A1E and a Sony 800E.

      Thanks
      Tam
      Chrome Browser Version 65.0.3325.181 (Official Build) (64-bit)

      Justice League,Spiderman homecoming,Despicable Me 3 all worked with 4k SDR (no HDR) I tried Batman Begins UHd but things got hung up,..Could be my doing trying so many things.....But yesterday and this morning spiderman Hc,would get the error message but not now.

      Please try to get the Dolby vision to flag on your 55 XBRA1E. Tam...Thanks

      Comment

        #33
        Originally posted by TamM View Post

        Hello Johnboy and sgperez90
        I casted from vudu.com via Chrome Browser Version 65.0.3325.181 (Official Build) and was able to stream UHD for over 5 minutes with no disconnects. I streamed Justice League, Thor Ragnarok and the Princess Bride. Can you tell me the title you are trying to CAST. Can you also check your Chrome Browser version.

        The Sony TV I tired was a Sony 55A1E and a Sony 800E.

        Thanks
        Tam
        I was casting Thor Ragnarok, Spiderman homecoming, Pacific Rim, Ender's Game, The Hunstman Winter's War, and San Andreas.

        UPDATE: I have updated my browser and it still crashes after about 30 seconds. When it goes over 30 sec. and i raise the volume, it crashes. Not sure if it is because i have the sound set through HDMI arc, but the volume #'s seems to crash the whole stream.

        Comment

          #34
          Originally posted by lujan View Post

          It's a Vizio "P" series display. I tried using the Chrome browser on my PC to cast to the CCU. Should I be using another browser or the Vudu app in Windows?
          On a related note, Vizio has almost completed rollout of their latest firmware that fixes Dolby Vision "Profile 5" support, so we will be enabling direct playback of DV P5 on those TVs on Monday.

          Unfortunately in that update they also disabled Dolby Vision Profile 4 support. We are replacing our DV4 streams with DV5, but it will be a while until they are all complete.

          Comment

            #35
            Originally posted by TamM View Post

            Hello Johnboy and sgperez90
            I casted from vudu.com via Chrome Browser Version 65.0.3325.181 (Official Build) and was able to stream UHD for over 5 minutes with no disconnects. I streamed Justice League, Thor Ragnarok and the Princess Bride. Can you tell me the title you are trying to CAST. Can you also check your Chrome Browser version.

            The Sony TV I tired was a Sony 55A1E and a Sony 800E.

            Thanks
            Tam
            I am still having trouble casting from my macbook pro. Casting from the website, still doesn't work. Is there any update on this issue?

            FelipeF TamM JohnA Jake

            Comment

              #36
              Originally posted by johnboy View Post

              Chrome Browser Version 65.0.3325.181 (Official Build) (64-bit)

              Justice League,Spiderman homecoming,Despicable Me 3 all worked with 4k SDR (no HDR) I tried Batman Begins UHd but things got hung up,..Could be my doing trying so many things.....But yesterday and this morning spiderman Hc,would get the error message but not now.

              Please try to get the Dolby vision to flag on your 55 XBRA1E. Tam...Thanks
              Hello Johnboy,

              Casting to the SOny TV I can not get any HDR output. I have changed the settings in the settings menu and can not get HDR. When I connect a Chromecast to it I can get HDR when changing the the HDMI input to support HDR. I think this maybe a Sony/Google bug detecting the capabilities of the TV. I will forward the bug to Sony to investigate and see what they suggest.

              Thanks,
              Tam

              Comment

                #37
                Originally posted by sgperez90 View Post

                I am still having trouble casting from my macbook pro. Casting from the website, still doesn't work. Is there any update on this issue?

                FelipeF TamM JohnA Jake
                Hello Sgperez90
                I am still not able to reproduce the disconnect that you are observing. To clarify you see the casting stop entirely (back to the Chromecast Slide SHow)? Do you see the same issue with HDX quality or SD quality?
                Thanks,
                Tam

                Comment

                  #38
                  Originally posted by Jake View Post

                  On a related note, Vizio has almost completed rollout of their latest firmware that fixes Dolby Vision "Profile 5" support, so we will be enabling direct playback of DV P5 on those TVs on Monday.

                  Unfortunately in that update they also disabled Dolby Vision Profile 4 support. We are replacing our DV4 streams with DV5, but it will be a while until they are all complete.
                  Did this go into action today? I did check one title Thor Ragnarok and it played back in HDR10.

                  Comment

                    #39
                    Originally posted by crucialQ View Post

                    Did this go into action today? I did check one title Thor Ragnarok and it played back in HDR10.
                    Hello CrucialQ,

                    DV5 on VizioCast TVs is scheduled for Tuesday 04/03/18 enablement. You should be able to play DV5 with the Vudu App on the VizioCast TV.

                    Thanks
                    Tam

                    Comment

                      #40
                      Originally posted by TamM View Post

                      Hello Sgperez90
                      I am still not able to reproduce the disconnect that you are observing. To clarify you see the casting stop entirely (back to the Chromecast Slide SHow)? Do you see the same issue with HDX quality or SD quality?
                      Thanks,
                      Tam
                      I am casting to the built in chromecast on my Sony xbr55x900e tv and the stream stops on an error message which says "PLAYBACK ERROR Sorry, the video player has stopped working. Please try again." Anytime I press any button on my control this error pops up on UHD movies. With HDX, my tv is non responsive to my control and it takes several seconds for the TV to respond to volume up & down. I also keep getting logged out of my account on the chrome browser when casting.

                      Comment

                        #41
                        Originally posted by lujan View Post

                        It's working now and I'm getting Atmos on the "Only the Brave" title. The only difference was I connected directly to Denon X6400H rather than on the Vizio.
                        I watched all of "Only the Brave" last night casting from Windows 10 to my Chromecast Ultra getting DV & Atmos with no buffering or no other issues. It was great to finally be able to do this after many months.

                        97 UHD
                        861 HDX
                        3 SD

                        Comment

                          #42
                          Originally posted by TamM View Post

                          Hello CrucialQ,

                          DV5 on VizioCast TVs is scheduled for Tuesday 04/03/18 enablement. You should be able to play DV5 with the Vudu App on the VizioCast TV.

                          Thanks
                          Tam
                          just tried to play movies on my Vizio P and some still play in SDR and the others revert to HDR10

                          Comment

                            #43
                            Originally posted by leo25 View Post

                            just tried to play movies on my Vizio P and some still play in SDR and the others revert to HDR10
                            Update went out around noon PDT. Try again?

                            Comment

                              #44
                              Originally posted by Jake View Post

                              Update went out around noon PDT. Try again?
                              there are a few movies still not triggering ex DV FF8 extended directors cut, transformers the last knight etc

                              Comment

                                #45
                                Still can't Cast these UHD titles to Shield TV.

                                About a month ago it worked (for about 1/2 a day) and I posted here "Great - It's Working!" and the thread was deleted, and I've heard nothing since.

                                So between this not working and the Vudu app on the Shield TV being broken with dark video, I haven't spent a dime on Vudu in quite a while.

                                I have, however, because of this, bought an Apple TV so I can check out iTunes (never bought anything from apple before), and have watched a few movies that way.

                                Seems as if Vudu isn't an option for our household.

                                No fixes, no answers... Been a customer for a long time.

                                Comment

                                Previous 1 2 3 4 5 template Next
                                Working...
                                X