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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
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Constant buffering issues on Nvidia Shield TV

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    #31
    Honestly I'm just starting my digital collection, only have like 20 or so movies... in everyone's honest experience would I do better to go through Apple's service for reliable 4k uhd hdr and software that works? Everyone said shield is great but if the software updates from vudu are non existent and this buffering issue hasn't been fixed for months I'm second guessing it....

    Comment


      #32
      Every other app I've used on Shield streams flawlessly, with the exception now of VUDU. Shield is an amazing platform, but 5 months without a fix on a constant buffering issue is quite ridiculous.

      Comment


        #33
        Nix that still having issues.

        Comment


          #34
          I watched "A. I. Artificial Intelligence" the other day on the Vudu app using the Nvidia Shield and it didn't buffer. It's only HD and not UHD so not sure it's fixed yet?

          136 UHD
          840 HDX
          3 SD

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            #35
            Definitely not fixed for UHD. Tried to watch Spider-Man: Homecoming last night and it was buffering so bad it was unwatchable. I won't be buying anything else from Vudu until this is fixed, no point in paying for things I can't watch.

            My Shield is running 7.0.2 with the latest version of the Vudu app. It's using wired (gigE) networking with AT&T gigabit fiber. Buffering isn't a problem on any other streaming apps including UHD on Netflix and FandangoNow.

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              #36
              Oh it's not fixed. Support sent me a canned response on it, "We have already looked into this issue, we are working with the Android Software company that has the tech in the Nvidia which is not reading Vudu like it once used to". Unreal isn't it. They blame some unknown Android Software company for the issue. Last I checked every other app streams 4K or HD on 3 separate Shields I have flawlessly. The Vudu app on Xbox One X works flawlessly... Same on Roku. Alas, it must be an NVIDIA or Google Android issue... Uh huh. Sure it is. It wouldn't be so upsetting had the issue not existed for 5 months with no update or report from Vudu.

              Comment


                #37
                Originally posted by JCVudu View Post
                Oh it's not fixed. Support sent me a canned response on it, "We have already looked into this issue, we are working with the Android Software company that has the tech in the Nvidia which is not reading Vudu like it once used to". Unreal isn't it. They blame some unknown Android Software company for the issue. Last I checked every other app streams 4K or HD on 3 separate Shields I have flawlessly. The Vudu app on Xbox One X works flawlessly... Same on Roku. Alas, it must be an NVIDIA or Google Android issue... Uh huh. Sure it is. It wouldn't be so upsetting had the issue not existed for 5 months with no update or report from Vudu.
                Yeah it's not been fixed. I got an update on the August 08th where the description is "Playback performance adjustments". So I tried watching a UHD today and about 40 minutes in the buffering started... So I guess it's not ready yet. My brother told me that Vudu are using ExoPlayer and that the player has been having buffer issues after Oreo hit. So could that be the Android Software company they are talking about ?

                I just tried watching a UHD on my Xbox One S and even there I get buffer.. I got 500 Mbps....
                Last edited by karstenhille@gmail.com; 08-12-2018, 07:39 AM. Reason: Added Xbox test

                Comment


                  #38
                  We need an update please. Several of us spend way too much money on vudu for this to have been an issue for as long as it has been

                  Comment


                    #39
                    Just another placeholder for the post created addressing Vudu deleting my documented support response.

                    Comment


                      #40
                      Yet another response from VUDU Support basically in short stating they feel it is a network issue on my end even though this entire post suggests otherwise, and FelipeF noted that they were aware of the bug and are working on a fix. That was 21 days ago without a response, and over 5 months again from the initial report in the forums. Does VUDU plan on issuing an actual fix or response?

                      ​​

                      Comment


                        #41
                        Greetings-
                        I just joined this forum to echo my concern for this as well.
                        I was able to find a workaround that I don't think many in this thread will find acceptable.
                        Workaround: Cast the movie from your phone to the Nvidia Shield via the Chromecast function built into the Nvidia Shield.

                        Comment


                          #42
                          I just managed to watch Deadpool 2 in UHD with no buffer. (Insane) I got the new update yesterday so you guys should test and get back to us if it's fixed.

                          Edit: Just watched another UHD movie with no buffering!

                          Vudu Movies & TV (Android TV) 4.1.50.107959 - August 25, 2018

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                            #43
                            Originally posted by karstenhille@gmail.com View Post
                            I just managed to watch Deadpool 2 in UHD with no buffer. (Insane) I got the new update yesterday so you guys should test and get back to us if it's fixed.

                            Edit: Just watched another UHD movie with no buffering!

                            Vudu Movies & TV (Android TV) 4.1.50.107959 - August 25, 2018
                            That's good news! I have the same version but only tried Deadpool 2 for a few minutes because I've already watched it twice. The first time I forgot about the super dooper version and only watched the regular one on iTunes. I then watched the super dooper version to compare. I don't think you're missing much if you only watch the regular one. I don't think most people would notice the difference unless specifically pointed out?

                            148 UHD
                            830 HDX
                            3 SD

                            Comment


                              #44
                              Just got new update. Watched 3 movies with no buffering. Will keep posted.

                              Comment


                                #45
                                Same here! Watched 2 with no issues so far!

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