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Constant buffering issues on Nvidia Shield TV

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  • karstenhille@gmail.com
    replied
    Originally posted by lujan View Post

    That happens on my Shield all the time but not only when watching Vudu content. I've seen this happen on Netflix lots of times as well. I don't think it's a Vudu problem but an Nvidia problem.

    160 UHD
    835 HDX
    3 SD
    Ok, I have not watched Netflix in a while so I might have to test this out.
    Thank you for the reply

    Leave a comment:


  • lujan
    replied
    Originally posted by karstenhille@gmail.com View Post
    So I have installed the newest version of Vudu, and I was watching Ant-Man 2 UHD. 20 minutes in the picture froze but audio was stil playing, and then the picture caught up again. Anyone having these kind of problems now?
    That happens on my Shield all the time but not only when watching Vudu content. I've seen this happen on Netflix lots of times as well. I don't think it's a Vudu problem but an Nvidia problem.

    160 UHD
    835 HDX
    3 SD

    Leave a comment:


  • karstenhille@gmail.com
    replied
    So I have installed the newest version of Vudu, and I was watching Ant-Man 2 UHD. 20 minutes in the picture froze but audio was stil playing, and then the picture caught up again. Anyone having these kind of problems now?

    Leave a comment:


  • ranchfrogs
    replied
    I was having the one freeze for a few seconds problem before update. Annoying, but at least you can watch films without the constant buffering.
    After the latest Shield update...the freezing seems to be gone but a pop up from vudu appears on the screen now for about 3 seconds and goes away one time per film that reads something like: there is something wrong with this function during play --please contact vudu. This happens one time normally in the middle of every film. The film does not freeze when this pop up comes up. It is a small pop up. The buffering is gone though.

    Leave a comment:


  • karstenhille@gmail.com
    replied
    I have noticed some freezes when watching now, nothing major but its always one time during a movie. It just freezez or glitches for a second before it continues. Anyone had this problem after the update ?
    Last edited by karstenhille@gmail.com; 09-14-2018, 07:42 AM. Reason: Never mind, I was not on the newest update.. Will try again.

    Leave a comment:


  • ddelrymple
    replied
    Same here! Watched 2 with no issues so far!

    Leave a comment:


  • Epoxe
    replied
    Just got new update. Watched 3 movies with no buffering. Will keep posted.

    Leave a comment:


  • lujan
    replied
    Originally posted by karstenhille@gmail.com View Post
    I just managed to watch Deadpool 2 in UHD with no buffer. (Insane) I got the new update yesterday so you guys should test and get back to us if it's fixed.

    Edit: Just watched another UHD movie with no buffering!

    Vudu Movies & TV (Android TV) 4.1.50.107959 - August 25, 2018
    That's good news! I have the same version but only tried Deadpool 2 for a few minutes because I've already watched it twice. The first time I forgot about the super dooper version and only watched the regular one on iTunes. I then watched the super dooper version to compare. I don't think you're missing much if you only watch the regular one. I don't think most people would notice the difference unless specifically pointed out?

    148 UHD
    830 HDX
    3 SD

    Leave a comment:


  • karstenhille@gmail.com
    replied
    I just managed to watch Deadpool 2 in UHD with no buffer. (Insane) I got the new update yesterday so you guys should test and get back to us if it's fixed.

    Edit: Just watched another UHD movie with no buffering!

    Vudu Movies & TV (Android TV) 4.1.50.107959 - August 25, 2018

    Leave a comment:


  • hedbert
    replied
    Greetings-
    I just joined this forum to echo my concern for this as well.
    I was able to find a workaround that I don't think many in this thread will find acceptable.
    Workaround: Cast the movie from your phone to the Nvidia Shield via the Chromecast function built into the Nvidia Shield.

    Leave a comment:


  • JCVudu
    replied
    Yet another response from VUDU Support basically in short stating they feel it is a network issue on my end even though this entire post suggests otherwise, and FelipeF noted that they were aware of the bug and are working on a fix. That was 21 days ago without a response, and over 5 months again from the initial report in the forums. Does VUDU plan on issuing an actual fix or response?

    ​​

    Leave a comment:


  • JCVudu
    replied
    Just another placeholder for the post created addressing Vudu deleting my documented support response.

    Leave a comment:


  • ddelrymple
    replied
    We need an update please. Several of us spend way too much money on vudu for this to have been an issue for as long as it has been

    Leave a comment:


  • karstenhille@gmail.com
    replied
    Originally posted by JCVudu View Post
    Oh it's not fixed. Support sent me a canned response on it, "We have already looked into this issue, we are working with the Android Software company that has the tech in the Nvidia which is not reading Vudu like it once used to". Unreal isn't it. They blame some unknown Android Software company for the issue. Last I checked every other app streams 4K or HD on 3 separate Shields I have flawlessly. The Vudu app on Xbox One X works flawlessly... Same on Roku. Alas, it must be an NVIDIA or Google Android issue... Uh huh. Sure it is. It wouldn't be so upsetting had the issue not existed for 5 months with no update or report from Vudu.
    Yeah it's not been fixed. I got an update on the August 08th where the description is "Playback performance adjustments". So I tried watching a UHD today and about 40 minutes in the buffering started... So I guess it's not ready yet. My brother told me that Vudu are using ExoPlayer and that the player has been having buffer issues after Oreo hit. So could that be the Android Software company they are talking about ?

    I just tried watching a UHD on my Xbox One S and even there I get buffer.. I got 500 Mbps....
    Last edited by karstenhille@gmail.com; 08-12-2018, 07:39 AM. Reason: Added Xbox test

    Leave a comment:


  • JCVudu
    replied
    Oh it's not fixed. Support sent me a canned response on it, "We have already looked into this issue, we are working with the Android Software company that has the tech in the Nvidia which is not reading Vudu like it once used to". Unreal isn't it. They blame some unknown Android Software company for the issue. Last I checked every other app streams 4K or HD on 3 separate Shields I have flawlessly. The Vudu app on Xbox One X works flawlessly... Same on Roku. Alas, it must be an NVIDIA or Google Android issue... Uh huh. Sure it is. It wouldn't be so upsetting had the issue not existed for 5 months with no update or report from Vudu.

    Leave a comment:

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