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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Wonder Woman UHD problems

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    Wonder Woman UHD problems

    Wonder Woman
    I upgraded to UHD and it will not let me play Wonder Woman in UHD...
    It will let me play other movies I have in UHD such as Justice League, Thor Ragnarok, Coco and The Last Jedi but will not let me play Wonder Woman in UHD

    It says there is a Network Error, does not play a single frame...
    I know the Network Error is NOT on my end because I monitored my internet connection while trying it and it did not go down or even slow down and it only happens too Wonder Woman when played in UHD, everything else I have in UHD plays great, no issues at all

    Anybody else have this problem?
    I contacted VUDU support about it a few days ago but they have not replied to me yet...

    #2
    Plays in HDX fine but not UHD like I said...
    All others I have in UHD play great in UHD

    Comment


      #3
      Wonder Woman UHD works perfectly for me.

      Comment


        #4
        Originally posted by Allensfilm View Post
        Anybody else have this problem?
        I contacted VUDU support about it a few days ago but they have not replied to me yet...
        Well I wouldn't hold your breath waiting for that reply, but sometimes they'll get back to you.

        You are playing via the Vudu app, not trying to "cast"?

        Casting of UHD titles (many and almost all recent ones, but not all titles) does not work, and is a major known problem.

        They (Vudu) can't seem to fix it, but also won't publicly acknowledge that it is an issue, so not sure what will happen.



        Comment


          #5
          I use Chromecast Ultra to cast Wonder Woman in UHD / Dolby Vision no problems. Looks fantastic!

          Comment


            #6
            What device are you using to play it?

            Comment


              #7
              Originally posted by telljcl View Post

              Well I wouldn't hold your breath waiting for that reply, but sometimes they'll get back to you.

              You are playing via the Vudu app, not trying to "cast"?

              Casting of UHD titles (many and almost all recent ones, but not all titles) does not work, and is a major known problem.

              They (Vudu) can't seem to fix it, but also won't publicly acknowledge that it is an issue, so not sure what will happen.


              One things for sure. You are lucky if they refund your money. I?m stuck with a titles like that that they will not refund.

              Comment


                #8
                UPDATE:
                UHD of Wonder Woman plays GREAT on the VUDU app built into my Samsung Smart TV but still does not play on my ROKU Premiere 4620X...
                All other UHD movies I have play GREAT on my ROKU, only problem playing Wonder Woman in UHD...

                The App on the Samsung seems to be more up to date but when checking for an updated version of the app for my Roku Premiere 4620X it is the latest version, it has not been updated for almost a year.
                Maybe the ROKU app should get an update?
                After all it's been almost a year since it was updated for the ROKU. Version 1.3 / April 7, 2017 is the most recent update for the VUDU ROKU app...

                Comment


                  #9
                  Originally posted by Allensfilm View Post
                  UPDATE:
                  UHD of Wonder Woman plays GREAT on the VUDU app built into my Samsung Smart TV but still does not play on my ROKU Premiere 4620X...
                  All other UHD movies I have play GREAT on my ROKU, only problem playing Wonder Woman in UHD...

                  The App on the Samsung seems to be more up to date but when checking for an updated version of the app for my Roku Premiere 4620X it is the latest version, it has not been updated for almost a year.
                  Maybe the ROKU app should get an update?
                  After all it's been almost a year since it was updated for the ROKU. Version 1.3 / April 7, 2017 is the most recent update for the VUDU ROKU app...
                  Yea. They need to update a lot of apps to make their UHD Dolby Vision and Atmos support claims true. Not a single platform on their supported list does this unless you replace your tv with a 2017 or 2018 model. My LG 2016 OLED65E6P native app does DV fine but no Atmos. Do they really expect me to replace my top notch TV that still does 3D with a new expensive TV and give up my 3D buying a newer model? They need to clarify their UHD device support list. Don?t just say UHD HDR compatible. Clarify. HDR10/DV. Atmos over TrueHD/Atmos over DD+. What combo on which device? I have the LG, Chromecast Ultra and Nvidia Shield. And I still have to choose between a Dolby Vision picture and Dolby Atmos sound? 3 supported devices and I cannot do both simultaneously? G

                  Comment


                    #10
                    Wait til 2019 models come out then 2017's won't get supported, 2020...2018's loose their support. Buy a new model every other year? No way!!! Not going to happen!

                    Comment


                      #11
                      Originally posted by rdawg View Post
                      Wait til 2019 models come out then 2017's won't get supported, 2020...2018's loose their support. Buy a new model every other year? No way!!! Not going to happen!
                      Absolutely! And that means Vudu has to make their external players 1), work, and 2) more robust. Fix Chromecast Ultra and I'll be okay. And furthermore, add Dolby Vision to some other clients! I have an Nvidia Shield, but it does HDR only, not Dolby Vision. I don't think there is another external player option that does DV.

                      Comment


                        #12
                        Originally posted by Allensfilm View Post
                        UPDATE:
                        UHD of Wonder Woman plays GREAT on the VUDU app built into my Samsung Smart TV but still does not play on my ROKU Premiere 4620X...
                        All other UHD movies I have play GREAT on my ROKU, only problem playing Wonder Woman in UHD...
                        Can you try playing Wonder Woman on your Roku again?
                        Vudu Forum Moderator

                        Comment


                          #13
                          Yes,
                          What ever the Problem was it has been fixed.
                          Wonder Woman now plays on the ROKU 4620X in UHD and looks GREAT!

                          Comment


                            #14
                            On the downside though the ROKU app still has not been updated since April 7, 2017 (Over a year ago)
                            Still sitting at Version 1.3 ....
                            Maybe if it was updated it would fix the problems that have come up since the layout changed.

                            Comment

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