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Official iPhone App Discussion and Support Thread

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    #61
    Re: Official iPhone App Discussion and Support Thread

    Originally posted by ydkjman View Post
    After turning off the Wifi did you have any problems playing the movie?
    No trouble with wifi off. The movie played just fine. Not sure why it was checking the network all the time.

    Comment


      #62
      Re: Official iPhone App Discussion and Support Thread

      Since I saw your post, I did some testing. If wifi is off when I start the VUDU client, it asked for my login, and then complains there is no network. It does not open to the downloaded movies tab as others reported. If the client is running, already connected, and then I lose wifi, I can keep playing the movie. If network is weak, you're better to turn off wifi once the movie is playing, or you'll get pop-ups all the time.

      As you said, the whole point of downloading movies is to watch them when you are not connected to the network. You need to plan ahead and leave the client running, already authenticated, or you can't start it up. I have a feeling it's a bug, not a plan. Does seem an obvious defect though. I wonder if the IOS version makes a difference. I have an iPad gen 1, running 5.1.1.

      Comment


        #63
        Re: Official iPhone App Discussion and Support Thread

        Originally posted by ydkjman View Post
        So I just tried here at home, the question I recently asked in my last post, and sure enough after turning off my WiFi I can't play a downloaded movie. Tells me I lost connection. Turn the WiFi back on and it starts right back up.

        This is a big failure. How is this any different that what we had before ?
        Sure I can actually download the movie, but I still need WiFi to play the movie? What gives. Might as well save my storage space and just stream it.
        Currently playback in offline only supports fully downloaded movie. If you still have progress bar then it's not fully downloaded and can't be playable in offline.

        We are working on the right handling for partially downloaded movies.

        LLN

        Comment


          #64
          Re: Official iPhone App Discussion and Support Thread

          Originally posted by LocN View Post
          Currently playback in offline only supports fully downloaded movie. If you still have progress bar then it's not fully downloaded and can't be playable in offline.

          We are working on the right handling for partially downloaded movies.

          LLN
          That's good to know, in my case I did have the movie downloaded all the way.

          Comment


            #65
            Re: Official iPhone App Discussion and Support Thread

            Originally posted by ydkjman View Post
            That's good to know, in my case I did have the movie downloaded all the way.
            I couldn't reproduce with fully downloaded movies. Please describe what you see when you go to "My Downloads" and select the movie to view.

            You can also test when you can turn on Airplane mode to see if you can play. We are interested to know the way to reproduce so we can fix it.

            Thanks,
            LLN

            Comment


              #66
              Re: Official iPhone App Discussion and Support Thread

              Originally posted by LocN View Post
              I couldn't reproduce with fully downloaded movies. Please describe what you see when you go to "My Downloads" and select the movie to view.

              You can also test when you can turn on Airplane mode to see if you can play. We are interested to know the way to reproduce so we can fix it.

              Thanks,
              LLN
              So I've done as you have requested and I'll add a little bit more info of what I'm using.
              I have an iPhone 5 on iOS 6.1.4

              When I go in to My Downloads I see the movie that I have downloaded and it only gives me 1 option underneath the picture and that is Delete.


              I downloaded a movie 100%

              With WIFI on I touch the picture and it played no problem.
              With WIFI turned off and I touch the picture it would not play. Just get the spinning lines.
              With Airplane mode turned on and I touch the picture and it played just fine, with no problems.

              Comment


                #67
                Re: Official iPhone App Discussion and Support Thread

                Originally posted by ydkjman View Post
                So I've done as you have requested and I'll add a little bit more info of what I'm using.
                I have an iPhone 5 on iOS 6.1.4

                When I go in to My Downloads I see the movie that I have downloaded and it only gives me 1 option underneath the picture and that is Delete.


                I downloaded a movie 100%

                With WIFI on I touch the picture and it played no problem.
                With WIFI turned off and I touch the picture it would not play. Just get the spinning lines.
                With Airplane mode turned on and I touch the picture and it played just fine, with no problems.
                Thank you very much. It is very interesting detail. So the only time the movie wouldn't play is you have Wifi OFF. When you have Wifi OFF then it would totally depending on the 4G/LTE to connect and obtain playback data. Do you have a working 4G/LTE signal at that time? Can you tell me the movie title that you have trouble with?

                The movie title should not be relevant but I just want to match exactly your situation so I can see the problem. As of now I have iPhone 5, with 6.1.2 but I couldn't reproduce the problem w/ wifi on/off or Airplane mode on/off.

                Thanks,
                LLN

                Comment

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