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Instawatch: Jurassic Park 3D and X-Men: Days of Future Past 3D

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    Instawatch: Jurassic Park 3D and X-Men: Days of Future Past 3D

    Recently, I purchased two Instawatch 3D movies online at Walmart.com. The first movie was Jurassic Park (3D Blu-ray + DVD + UltraViolet) (Widescreen). In regards to Jurassic Park 3D, I received an email from VUDU by Walmart stating that my digital movies have been deposited. It also gave me an option to Watch Now button. When I click on that button another tab opens up in VUDU and it states that I'm eligible to Instawatch digital copies. I took and attached 5 screen shots to break it down as to what happened at every stage and forwarded them to VUDU Customer Care.

    I received an email from VUDU Customer Care stating "we have reviewed your case and it seem there are some mapping issues from the Studio end when it comes to the 3D availability." Our sincere apologies once again and we will let you know whenever the 3D title is ready in the near future."

    I sincerely doubt that I will hear anything in the near future due to the fact VUDU basically stated that it's an issue on the Studio end. In other words, the customers continue to get penalized from an advertisement that stated "Instawatch" on Walmart.com online site.

    Now, to the 2nd movie which is also eligible for Instawatch: X-Men: Days of Future Past. Same exact scenario as above. However, the VUDU Customer Care Representative stated "After reviewing your photos, it appears as though you did receive your shipping email. Within the next 24 hours, you will receive the email containing the TC number as they both do not come in the same email." And the Representative closed the case.

    Well, guess what? I give you one guess. Twenty-four hours has come and gone. No email from Walmart regarding the TC Number. The movie is in route to be delivered. The next email I should receive will be to inform me that my movie is ready to be picked up. So basically it appears that I might have two 3D movies that I've paid for and can't watch via VUDU.

    My apologies for the "novel" LOL. Please be careful when ordering 3D movies from Walmart online. Even if it says "Instawatch."

    #2
    Re: Instawatch: Jurassic Park 3D and X-Men: Days of Future Past 3D

    Originally posted by U N V ME View Post
    Recently, I purchased two Instawatch 3D movies online at Walmart.com. The first movie was Jurassic Park (3D Blu-ray + DVD + UltraViolet) (Widescreen). In regards to Jurassic Park 3D, I received an email from VUDU by Walmart stating that my digital movies have been deposited. It also gave me an option to Watch Now button. When I click on that button another tab opens up in VUDU and it states that I'm eligible to Instawatch digital copies. I took and attached 5 screen shots to break it down as to what happened at every stage and forwarded them to VUDU Customer Care.

    I received an email from VUDU Customer Care stating "we have reviewed your case and it seem there are some mapping issues from the Studio end when it comes to the 3D availability." Our sincere apologies once again and we will let you know whenever the 3D title is ready in the near future."

    I sincerely doubt that I will hear anything in the near future due to the fact VUDU basically stated that it's an issue on the Studio end. In other words, the customers continue to get penalized from an advertisement that stated "Instawatch" on Walmart.com online site.

    Now, to the 2nd movie which is also eligible for Instawatch: X-Men: Days of Future Past. Same exact scenario as above. However, the VUDU Customer Care Representative stated "After reviewing your photos, it appears as though you did receive your shipping email. Within the next 24 hours, you will receive the email containing the TC number as they both do not come in the same email." And the Representative closed the case.

    Well, guess what? I give you one guess. Twenty-four hours has come and gone. No email from Walmart regarding the TC Number. The movie is in route to be delivered. The next email I should receive will be to inform me that my movie is ready to be picked up. So basically it appears that I might have two 3D movies that I've paid for and can't watch via VUDU.

    My apologies for the "novel" LOL. Please be careful when ordering 3D movies from Walmart online. Even if it says "Instawatch."

    Could you share your case number so i can take a look?

    Comment


      #3
      Re: Instawatch: Jurassic Park 3D and X-Men: Days of Future Past 3D

      Originally posted by DanielH View Post
      Could you share your case number so i can take a look?
      DanielH,

      My case numbers is as follows:

      Jurassic Pard 3D: 150201-000140

      X-Men: Days of Future Past 3D: 150218-000507


      Thanking you in advance for looking into this matter.

      Comment


        #4
        Re: Instawatch: Jurassic Park 3D and X-Men: Days of Future Past 3D

        Originally posted by U N V ME View Post
        DanielH,

        My case numbers is as follows:

        Jurassic Pard 3D: 150201-000140

        X-Men: Days of Future Past 3D: 150218-000507


        Thanking you in advance for looking into this matter.
        I can't really help with Jurassic Park, unfortunately.

        For X-Men, i can see your order in our system on 2/18. If it's possible, could you send me the UPC number on the case when you receive it in the mail? Until then, we won't be able to get it resolved.

        Comment


          #5
          Re: Instawatch: Jurassic Park 3D and X-Men: Days of Future Past 3D

          Originally posted by DanielH View Post
          I can't really help with Jurassic Park, unfortunately.

          For X-Men, i can see your order in our system on 2/18. If it's possible, could you send me the UPC number on the case when you receive it in the mail? Until then, we won't be able to get it resolved.
          Good afternoon DanielH,

          I've put in a support ticket to Universal Studios in regards to Jurassic Park 3D.

          Yes, I be glad to send you the UPC number (X-Men: Days of Future Past) once I receive it.


          Thank you for your assistance in this matter!

          Comment


            #6
            Re: Instawatch: Jurassic Park 3D and X-Men: Days of Future Past 3D

            Originally posted by DanielH View Post
            I can't really help with Jurassic Park, unfortunately.

            For X-Men, i can see your order in our system on 2/18. If it's possible, could you send me the UPC number on the case when you receive it in the mail? Until then, we won't be able to get it resolved.
            Hi Daniel,

            I am possibly going to purchase the X-Men DOFP 3D blu-ray as well from Walmart if you can confirm that a 3D copy will be redeemed via Instawatch if I do?

            Thanks!

            Comment


              #7
              Re: Instawatch: Jurassic Park 3D and X-Men: Days of Future Past 3D

              DanielH, are we supposed to receive the 3D versions via InstaWatch for either of these movies when ordering from Walmart.com or buying in-store at Walmart?

              Comment


                #8
                Re: Instawatch: Jurassic Park 3D and X-Men: Days of Future Past 3D

                Originally posted by DanielH View Post
                I can't really help with Jurassic Park, unfortunately.

                For X-Men, i can see your order in our system on 2/18. If it's possible, could you send me the UPC number on the case when you receive it in the mail? Until then, we won't be able to get it resolved.


                Hi DanielH,

                Sorry it took a while for the (X-Men: Days of Future Past (3D)) to get here due to ice/snow storms. Per your request, please see information below:

                Case # - 150218-000507
                UPC # - 02454398187981


                As always, thank you for your assistance in this matter.

                Comment


                  #9
                  Re: Instawatch: Jurassic Park 3D and X-Men: Days of Future Past 3D

                  Is it confirmed now that ordering X-Men: Days of Future Past via Walmart.com will redeem the 3D version in VUDU?

                  Comment


                    #10
                    Re: Instawatch: Jurassic Park 3D and X-Men: Days of Future Past 3D

                    Hi Dan,

                    Any update to whether or not purchasing the X-Men Days of Future Past 3D pack online (or in-store) will redeem the 3D version on VUDU?

                    Comment

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