Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Instawatch: Jurassic Park 3D and X-Men: Days of Future Past 3D

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Instawatch: Jurassic Park 3D and X-Men: Days of Future Past 3D

    Recently, I purchased two Instawatch 3D movies online at Walmart.com. The first movie was Jurassic Park (3D Blu-ray + DVD + UltraViolet) (Widescreen). In regards to Jurassic Park 3D, I received an email from VUDU by Walmart stating that my digital movies have been deposited. It also gave me an option to Watch Now button. When I click on that button another tab opens up in VUDU and it states that I'm eligible to Instawatch digital copies. I took and attached 5 screen shots to break it down as to what happened at every stage and forwarded them to VUDU Customer Care.

    I received an email from VUDU Customer Care stating "we have reviewed your case and it seem there are some mapping issues from the Studio end when it comes to the 3D availability." Our sincere apologies once again and we will let you know whenever the 3D title is ready in the near future."

    I sincerely doubt that I will hear anything in the near future due to the fact VUDU basically stated that it's an issue on the Studio end. In other words, the customers continue to get penalized from an advertisement that stated "Instawatch" on Walmart.com online site.

    Now, to the 2nd movie which is also eligible for Instawatch: X-Men: Days of Future Past. Same exact scenario as above. However, the VUDU Customer Care Representative stated "After reviewing your photos, it appears as though you did receive your shipping email. Within the next 24 hours, you will receive the email containing the TC number as they both do not come in the same email." And the Representative closed the case.

    Well, guess what? I give you one guess. Twenty-four hours has come and gone. No email from Walmart regarding the TC Number. The movie is in route to be delivered. The next email I should receive will be to inform me that my movie is ready to be picked up. So basically it appears that I might have two 3D movies that I've paid for and can't watch via VUDU.

    My apologies for the "novel" LOL. Please be careful when ordering 3D movies from Walmart online. Even if it says "Instawatch."

    #2
    Re: Instawatch: Jurassic Park 3D and X-Men: Days of Future Past 3D

    Originally posted by U N V ME View Post
    Recently, I purchased two Instawatch 3D movies online at Walmart.com. The first movie was Jurassic Park (3D Blu-ray + DVD + UltraViolet) (Widescreen). In regards to Jurassic Park 3D, I received an email from VUDU by Walmart stating that my digital movies have been deposited. It also gave me an option to Watch Now button. When I click on that button another tab opens up in VUDU and it states that I'm eligible to Instawatch digital copies. I took and attached 5 screen shots to break it down as to what happened at every stage and forwarded them to VUDU Customer Care.

    I received an email from VUDU Customer Care stating "we have reviewed your case and it seem there are some mapping issues from the Studio end when it comes to the 3D availability." Our sincere apologies once again and we will let you know whenever the 3D title is ready in the near future."

    I sincerely doubt that I will hear anything in the near future due to the fact VUDU basically stated that it's an issue on the Studio end. In other words, the customers continue to get penalized from an advertisement that stated "Instawatch" on Walmart.com online site.

    Now, to the 2nd movie which is also eligible for Instawatch: X-Men: Days of Future Past. Same exact scenario as above. However, the VUDU Customer Care Representative stated "After reviewing your photos, it appears as though you did receive your shipping email. Within the next 24 hours, you will receive the email containing the TC number as they both do not come in the same email." And the Representative closed the case.

    Well, guess what? I give you one guess. Twenty-four hours has come and gone. No email from Walmart regarding the TC Number. The movie is in route to be delivered. The next email I should receive will be to inform me that my movie is ready to be picked up. So basically it appears that I might have two 3D movies that I've paid for and can't watch via VUDU.

    My apologies for the "novel" LOL. Please be careful when ordering 3D movies from Walmart online. Even if it says "Instawatch."

    Could you share your case number so i can take a look?

    Comment


      #3
      Re: Instawatch: Jurassic Park 3D and X-Men: Days of Future Past 3D

      Originally posted by DanielH View Post
      Could you share your case number so i can take a look?
      DanielH,

      My case numbers is as follows:

      Jurassic Pard 3D: 150201-000140

      X-Men: Days of Future Past 3D: 150218-000507


      Thanking you in advance for looking into this matter.

      Comment


        #4
        Re: Instawatch: Jurassic Park 3D and X-Men: Days of Future Past 3D

        Originally posted by U N V ME View Post
        DanielH,

        My case numbers is as follows:

        Jurassic Pard 3D: 150201-000140

        X-Men: Days of Future Past 3D: 150218-000507


        Thanking you in advance for looking into this matter.
        I can't really help with Jurassic Park, unfortunately.

        For X-Men, i can see your order in our system on 2/18. If it's possible, could you send me the UPC number on the case when you receive it in the mail? Until then, we won't be able to get it resolved.

        Comment


          #5
          Re: Instawatch: Jurassic Park 3D and X-Men: Days of Future Past 3D

          Originally posted by DanielH View Post
          I can't really help with Jurassic Park, unfortunately.

          For X-Men, i can see your order in our system on 2/18. If it's possible, could you send me the UPC number on the case when you receive it in the mail? Until then, we won't be able to get it resolved.
          Good afternoon DanielH,

          I've put in a support ticket to Universal Studios in regards to Jurassic Park 3D.

          Yes, I be glad to send you the UPC number (X-Men: Days of Future Past) once I receive it.


          Thank you for your assistance in this matter!

          Comment


            #6
            Re: Instawatch: Jurassic Park 3D and X-Men: Days of Future Past 3D

            Originally posted by DanielH View Post
            I can't really help with Jurassic Park, unfortunately.

            For X-Men, i can see your order in our system on 2/18. If it's possible, could you send me the UPC number on the case when you receive it in the mail? Until then, we won't be able to get it resolved.
            Hi Daniel,

            I am possibly going to purchase the X-Men DOFP 3D blu-ray as well from Walmart if you can confirm that a 3D copy will be redeemed via Instawatch if I do?

            Thanks!

            Comment


              #7
              Re: Instawatch: Jurassic Park 3D and X-Men: Days of Future Past 3D

              DanielH, are we supposed to receive the 3D versions via InstaWatch for either of these movies when ordering from Walmart.com or buying in-store at Walmart?

              Comment


                #8
                Re: Instawatch: Jurassic Park 3D and X-Men: Days of Future Past 3D

                Originally posted by DanielH View Post
                I can't really help with Jurassic Park, unfortunately.

                For X-Men, i can see your order in our system on 2/18. If it's possible, could you send me the UPC number on the case when you receive it in the mail? Until then, we won't be able to get it resolved.


                Hi DanielH,

                Sorry it took a while for the (X-Men: Days of Future Past (3D)) to get here due to ice/snow storms. Per your request, please see information below:

                Case # - 150218-000507
                UPC # - 02454398187981


                As always, thank you for your assistance in this matter.

                Comment


                  #9
                  Re: Instawatch: Jurassic Park 3D and X-Men: Days of Future Past 3D

                  Is it confirmed now that ordering X-Men: Days of Future Past via Walmart.com will redeem the 3D version in VUDU?

                  Comment


                    #10
                    Re: Instawatch: Jurassic Park 3D and X-Men: Days of Future Past 3D

                    Hi Dan,

                    Any update to whether or not purchasing the X-Men Days of Future Past 3D pack online (or in-store) will redeem the 3D version on VUDU?

                    Comment

                    Working...
                    X