Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango ... See more
See more
See less

Can't change my email address!

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Can't change my email address!

    Can someone please tell me how to change my email address? It is my user id to sign into my account, so I would like it corrected there and also changed on my account so I can get emails and promotional credits. Please help!

    #2
    Please contact customer care so they can further assist you.

    1 (888) 554-8838

    Comment


      #3
      Can't you guys just add a "change email address" in the account settings? This is a pretty common thing and it looks like this has been an issue that Ihas been going on with users for years.

      I have the same issue and was hoping there would be an easier fix than having to waste my time on my day off on a phone call where I'll probably be tied up on hold for hours.

      You guys are really overcomplicating a process here. I can't change my email address on your website, but I can change my credit card information?!

      Comment


        #4
        Originally posted by lakota View Post
        Can't you guys just add a "change email address" in the account settings? This is a pretty common thing and it looks like this has been an issue that Ihas been going on with users for years.

        I have the same issue and was hoping there would be an easier fix than having to waste my time on my day off on a phone call where I'll probably be tied up on hold for hours.

        You guys are really overcomplicating a process here. I can't change my email address on your website, but I can change my credit card information?!
        I've done it before by going into account settings and choosing to edit contact information. Right there is gave (and still gives me) the ability to update email address.

        If you are trying to do it on a mobile device from their website, request the desktop site from your browser and you'll get the option to change your email address. So it is possible.

        Comment


          #5
          The only reason to call support is to get a refund or charge back on something you didn't authorized. Like, say your brother-in-law had access to your account and bought movies, using your saved payment method. You would call support. Changing your login information or just the email associated with your account is in the settings. Just change it, and move on with your life. Speaking of which, I need to call support over New Roku device set up with my Roku account is automatically signing in my Vudu account.

          Comment

          Working...